T-Mobile Work Perks

1. Go over these details with your customer so they understand what to do to receive and keep this offer you'll need to have activate a new account or have an existing account.
   • New customers (VR and Retail):
     • Activate a new account with at least 1 voice line on Experience More or Experience Beyond
     • Advise customer they must verify employment with an eligible company/agency within 30 days of account activation online via My T-Mobile or the T-Life app.
   • Existing customers: 
     • Activate on Experience More or Experience Beyond. Existing customers on Go5G Plus or Go5G Next may remain on these plans and retain eligibility.
     • VR and Retail: Advise existing customers wanting to upgrade or add a line and enroll in Work Perks once completed with the upgrade or add-a-line, they must warm transfer the call to Work Perks Care to verify employment and get accurately set up for the discount.
     • Consumer Care or Retail: Advise existing customers who want to enroll in or who are experiencing issues with Work Perks, they must call Work Perks Care to verify employment and get accurately set up for the discount.
2. Confirm customer eligibility:
   • Customers must be direct employees of the qualifying company or government agency. Ask the customer where they work. If the customer works for a company that has more than 1,000 employees OR any Federal, State, or Local agency, they may qualify for this offer.
   • The direct employee of the qualifying company or government agency can be the BRP (Billing responsible party) or an AU (authorized user) on the account.
   • Customers must work for a qualifying company or government agency that can be found in Eligibility Search Tool: T-Mobile PERKS - Power BI (Tool accessible to Virtual Retail, Work Perks Care, and Retail only.)  You should search by the business name, company name, or a promotion code.  It is important to note that promotion codes are created for some State and Local Government categories but are not widely used so experts should not prompt customers nor should they turn down an organization/customer if they do not have a promotion code. Promo codes must be searched using ALL CAPS.
     1. Search for company name (ex. General Electric, Department of Homeland Security, ADP, Microsoft)
        • Many Fortune 1,000 companies
        • Select enterprise companies with 1,000+ employees
        • Private Healthcare and Private Non-Profits
        • Federal Government Departments and Agencies employees - Examples include but are not limited to:
          • USPS
          • Department of Defense and Military branches of service
          • US Departments (e.g., Agriculture, Justice, Homeland Security Department, etc.)
          • US Tribal Government
          • Veteran’s Affairs
          • Social Security Administration
          • National Institutes (e.g., National Institute of Standards and Technology (NIST) 
          • US Courts
          • American Red Cross
     2. For State and Local Government/Public Sector employees search by state name (ex. New York) or promotion code (if provided by customer).
        1. All City, Town, Village, County, State employees - Examples include but are not limited to:
           • City/State department employees (e.g., human resources)
           • Public works employees
           • Transportation, sanitation, maintenance/facilities, engineering, utilities
           • Parks departments
           • Public library employees 
           • Housing authority employees
        2. For Educators (Public and Private) (Node 52616288) - Examples include but are not limited to:
           • K-12 employees (teachers, Principals, staff, administration, transportation)
             Note: Preschools and daycares do not qualify
           • Charter School employees (teachers, Principals, staff, administration, transportation)
           • Public/State Colleges, Universities, and Higher Education employees (professors, administration, staff)
        3. First Responders - Examples include but are not limited to:
           • State or local firefighter or volunteer firefighter
           • Local law enforcement professionals (State and Local Police, Correctional Officers, Game Warden, Detective / Investigator)
           • Certified EMT / EMS
           • Ambulance driver, paramedic, or other emergency medical personnel
           • Search and Rescue
           • 911 operations center employee
           • Employed by a state or local first responder agency in a role that directly supports first responders (e.g., dispatchers, administration, etc.)
        4. Publicly Funded Non-Profit employees (ask the customer if their non-profit is publicly funded)
        5. US Tribal Government (Government employees only) 
           • Casinos and small businesses are not a Government agency and their employees are not eligible
           • Sheriff 
           • Government administration 
3. Educate the customer on how to verify their employment using My T-Mobile or the T-Life App. Employment verification cannot be completed in retail. Customer must complete verification through My T-Mobile or the T-Life app. Retail may walk the customer through the steps.
4. Check for existing service promos and impacts.
   • Existing customers currently enrolled in service promos such as 3rd Line Free or a previous Work Perks offer will lose these service promo discount(s) when enrolling in the new T-Mobile Work Perks offer.
   • Customers with existing 3rd Line Free discounts electing to enroll in Work Perks must cancele the 3rd Line Free promo on the same day they enroll in Work Perks.
5. Customers will receive 15% off on up to the first 5 voice lines. 
   • Activate on an eligible account type: GSA (I/F) MCSA (I/M) Government (I/G) Association (I/A). The preferred account type to set the customer on is MCSA (I/M). 
     • VR and Retail (new customers): Ensure you are using the BD Telesales Channel of DASH. If you have multiple DASH channels, switch to the BD Telesales Channel. This will add the correct ATST of I/M.
     • Work Perks Care (existing customer): Update the ATST to I/M
   • Account must have a Corporate Node attached to the BAN. The bill cycle will change to the CorpNode company bill cycle. See step 2 below for additional information on customer eligibility.
     • VR and Retail (new customers): Search for the eligible company under the “Company/Program Information” the BD Telesales Channel in DASH. Ensure the correct Company/Program is selected.
     • Work Perks Care (existing customers): See Add or remove a node: Samson.
   • Advise customer of prorated bill expectations and 1-2 bill cycle delay for promotion payout due to bill cycle change. See MCSA discount plan support: BC for more info on prorated bills.

New Accounts Only

1. Go to http://my.t-mobile.com or open the T-Life app and log in.
   On My T-Mobile, choose Profile from the top right menu.
   In the T-Life app, select Manage tab > select the gear icon in the top right corner > select Profile. 
2. Select Employment Verification.
3. Fill in the required information; Company name, First name of employee, Last name of employee, work or personal email address, confirm email address, mailing address and MSISDN.
4. Click Submit Information. 
   • If you see Employment verification verified, they are all set and no further action is needed.
   • If you see More information needed, they'll need to upload a recent pay stub to complete employment verification. Upload the file and select Submit Information. They'll receive an email update about the status of their employment verification request within 24 hours or they can check back on My T-Mobile or the T-Life within 24 hours for an update.

For additional verification information, check out Verification: Employment / Employee Perk.

Existing Accounts Only

1. Inform the customer Work Perks Care will assist with adding the Work Perks discount.
2. Retail and Care will transfer customers to Work Perks Care to verify employment and receive discount.

Work Perks Care

1. Check customer eligibility - Manually verify employment through SheerID app – document Corp Node number and company name
2. Confirm that the customer has an eligible account type for the offer: GSA (I/F), MCSA (I/M), Government (I/G) or Association (I/A). Update ATST if necessary
3. Confirm the customer meets all the requirements listed under What's the deal? section of this document.
   • Enrolled in Experience More or Experience Beyond. Existing customers on Go5G Plus or Go5G Next may remain on these plans and retain eligibility. (Make sure plan is back-dated).
4. Capture and add the Work Perks SOC code in Samson Only one SOC is needed at the Sub level for one voice line or a BAN level SOC for 2+ voice lines to award correctly.
5. Inform customer of any active device and service promotion offers they will lose such as:
   • Third Line Free, Line on Us, AAL BOBO, etc
   • $5/$10 Work Perks (old Work Perks program)
   • Inform customer they remain eligible for all device offers except Forever Upgrade. This offer can also be combined with all Switcher Programs.
6. Add the CorpNode in Samson. 
   
   

Note: If the account already is enrolled in the program, for any AALs, assist with adding the voice line if not already on the account.

This offer follows T-Mobile's standard Promotional bill credits for lines / service guidelines. For issues, see Promotional credit issue handling.

If customers have issues with their employment verification submission, they may need to restart the verification process from the beginning or contact Care by calling 611 from their phone. 

Retail and Consumer Care must transfer the call to Work Perks Care to ensure the correct discount is added to the account. Manual Work Perks enrollment is permissioned to the Work Perks Care team.

• Virtual Retail assists new customers enrolling into the program; Consumer Care and Retail assists with maintaining existing customers.  
• Work Perks Care assists existing customers who are not enrolled in the Work Perks program or are experiencing issues with their Work Perk discount.
• Virtual Retail assists existing customers who wish to upgrade or add a line. If the customer is not enrolled in Work Perks, the customer must be transferred to Work Perks Care to add the discount. 
• The Work Perks Care team is unable to issue adjustments or credits.
• T-Mobile employees are not eligible for this offer. 
• Retail and Consumer Care must transfer the call to Work Perks Care if the incorrect discount is added to the account.
• Virtual Retail only: When selecting a company in DASH to attach to the corporate node, the Dealer Code auto populates. You must type over the Dealer Code that appears with your own and click Validate Dealer.
  This is a vital step to make sure you receive credit for the sale. if missed, you will not receive credit, and it cannot be recovered.
• Customers can check out the program at https://now.t-mobile.com/business-employee-discounts.html.
• An Atlas Troubleshooting message is available: Work Perks employment verification - T-Mobile Alert: Please verify your employment for the Work Perks discount. Go to my.t-mobile.com/profile. Select Employment Verification and confirm your eligibility today.