Work Perks Support

Department	HOOP	Contact	Transfer
Work Perks Care Existing customers who want Work Perks 15% IVR Options: If you are an existing T-Mobile customer, say "Existing Customer" for Virtual Retail. To add Work Perks or inquire about your employee discount, say "Work Perks".	6 a.m.–6 p.m. PT (Mon–Fri) 6:30 a.m.–3 p.m. PT (Sat–Sun)	1-855-570-9947	Warm
Virtual Retail – Inbound Sales: English New customers: Work Perks 15%/MCSA Existing customers who want Work Perks with no Add a Line: See Work Perks Care above Existing customers who want to add a new line and enroll in Work Perks 15% (VR will assist with the AAL, then transfer the call to Work Perks Care to add the discount)	8 a.m.–8 p.m. PT (Sun-Sat)	1-800-866-2453 VDN: 62332	Warm
Virtual Retail – Inbound Sales: Spanish New customers: Work Perks 15%/MCSA	8:30 a.m.–5 p.m. PT (Sun–Sat)	1-800-866-2453 VDN: 62515	Cold
Puerto Rico – Work Perks	5 a.m.–6 p.m. PT (Mon-Sat) 8 a.m.–2 p.m. PT (Sun)	1-800-866-2453 VDN: 63419	Warm
Work Perks Care – Walmart, Sam’s Club or AutoZone No Credit Check Customers Only Walmart, Sam’s Club or AutoZone Activations: New and existing customers	6 a.m.–6 p.m. PT (Mon–Fri) 6:30 a.m.–3 p.m. PT (Sat–Sun)	1-844-301-2424	Warm

For Business accounts, new activations, and add-a-lines, contact T-Mobile for Business (TFB) Telesales. See Business Accounts.

For consumer sales, see Virtual Retail.