Store-in-Store program: Costco & Sam's Club

T-Mobile is the exclusive wireless provider in select Sam’s Club and Costco locations. This program provides the opportunity for our Mobile Experts to bring the Un-carrier experience to Costco and Sam’s Club. This one-stop-shop is a reference for employees working in Store-in-Store locations.

Offers

Links to sales tool and information on member-exclusive offers, such as Shop Cards, BYOD, and 90 Day Return Policy. 

For the current promotions available, review the Promotions Overview PDF and search for Promotions.

Check out the new T-Mobile For Business Sales Enablement Tool or access it using the app in the homepage of REMOs, to assist you in guiding conversations with customers interested in business accounts and the available offers below.

Check out the new T-Mobile For Business Sales Enablement Tool or access it using the app in the homepage of REMOs, to assist you in guiding conversations with customers interested in business accounts and the available offers below.

 

Rules of engagement

Important requirements for working in Costco and Sam’s Club

  • Connect with Costco club General Manager for additional local policies.
  • Our T-Mobile kiosks in Costco only carry demo devices and SIM cards. How to manage that inventory can be found in keyholder training.
  • All other devices and accessories will be sold via ship-to only with deferred trade-in where applicable.
  • Sales: Consultative approach
  • Friendly engagement of customers - not pushy.
  • Not Allowed: Hanging signage and handing out brochures, fliers, or any advertising or informational material.
  • Deliver the BEST Experience!
  • Must wear name badge and T-Mobile Polo shirt.
  • Hats are not allowed.
  • All employees must have valid Costco membership to make club purchases - exception food court.
  • No food or drinks on the floor in customer sight.
  • All personal items and water should be stored in the locking kiosk cabinets.
  • Kiosk phone use is for customer support and assistance only.

  • Follow T-Mobile dress code with T-Mobile name badge visible.
  • No food or drinks at the Kiosk in Sam’s Club Location (bottled water must be kept out of view).
  • Maintain clean, orderly and professional workspace at the Kiosk throughout shift.
  • Make sure that the cabinets and storage within the Kiosks are locked at all times unless in use.
  • Disengage immediately if Member is not interested in purchasing Equipment or Wireless Service.
  • Set expectations around Equipment delivery and Activation steps prior to starting order.
  • Report Kiosk damage, down hardware, or missing Equipment demo devices to T-Mobile promptly pursuant to T-Mobile policies and procedures.
  • Follow Sam’s Club safety procedures outlined in the attachment at the bottom of this page to Report safety concerns at the Sam’s Club location to Sam’s Club management immediately.
  • No obstruction or impeding of Member’s shopping paths in the Sam’s Club Locations.
  • No Personal Information captured or passed outside of approved system or processes.
  • Comply with T-Mobile’s Code of Conduct.

Customer & transaction support

All the information to help with customer transactions, including what is and is not supported.

Note: Complete transactions in T-Life. See T-Life Transactions on T-Life Central for what transactions can be completed in T-Life.


Store-in-Store locations are equipped to handle most transactions, with some exceptions. See the details below for more:

  • Transaction Types supported:
    • Voice: New, Upgrade, TFB and Add a Line (Up to 12 lines per BAN)
    • HSI: Only available for Individual account types. SBi options expected to be added in Q4 2025.
    • BTS: Wearables, Tablets, MI Lines
    • BYOD Activation: Store-in-Store locations will have SIM card inventory
    • Upgrade
    • T-Mobile deferred trade-in
    • EIP financing
    • EIP shows in EC Summary
    • Shows in Order Lookup
    • Shows in Device Tracking Portal
    • No sellable Inventory: All device sales are Ship-To
    • No Cash Drawer: All transactions are credit/debit/bank cards
  • Some transactions are not currently available at Store-in-Store locations, as follows:
    • Buy online, pickup in store
    • Instant Trade-In
    • Processing warranty replacement, returns, or exchanges
    • Initiating/applying for T-Mobile Visa
  • If a customer requests a non-supported transaction, coordinate a time for the customer to visit the closest COR door.

Switch to T-Mobile in T-Life
  1. In Magenta Welcome, capture Member ID barcode (on the back of their membership card) and Customer Authentication (existing customers only) to generate a Store-in-Store T-Life QR Code.
  2. Have the customer scan the T-Life QR Codeon their device.
    • This prompts customer to open T-Life on their device. 
    • Scanning the unique Store-in-Store T-Life QR Code generated after scanning a customer’s member ID will take your customer into a special Store-in-Store T-Life experience.
    • Guide the customer as needed while they complete the remaining steps on their device.
  3. Confirm location in the popup and then select Shop this store (Make sure the store location matches the store the customer is in).
    • Upon entry to T-Life, member benefits are available (at the top of the page) for the customer to review. (Screenshot)
    • Note: If the customer does not see member ID during welcome screen, or branded member benefits and member ID on review order screen, they are not getting the Store-in-Store T-Life experience. They must retry scanning the QR code selecting Get T-life QR Code from the customer queue to generate a new QR code.
  4. Scroll to Find Out What You’ll Pay. 
  5. Select credit range for best pricing estimates and fill out early credit check for accurate customer pricing. (Screenshot)
  6. The customer enters the billing responsible party’s details:
    • First & Last name
    • Date of Birth (D.O.B)
    • Last 4 of SSN
    • Phone Number & Email - Ensure the email used in the early credit check evaluation matches the email entered in Magenta Welcome.
    • If an error occurs, review Alerts on credit application. 
  7. Select a Member Offer Tile.

 

 
  1. In the Switch to T-Mobile screen, choose where to start. 
    • For the best experience, select Shop for phones (or bring your own) Plans.
  2. Select Phones. You will see Member Promos and Rebates.
  3. Select one of the following:
    • Bring Your Own Device (BYOD): 
      • For activations with existing devices. 
      • For error handling after entering customer details, follow BYOD guide. 
    • Purchase a New Device: 
      • Select from the available options (use Sort & Filter to narrow results).
      • Select a device from the list. In the Customize Device section, choose your preferred color and memory option.
      • Select ship to deliver.
  4. Select Keep Your Number or Get a New Number. 
  5. If trading in a device: 
    1. Select Trade-in.
    2. Enter the trade-in device IMEI, then select Continue.
    3. Review the trade-in terms and select Accept & Continue.
  6. Select Protection 360 or choose I choose not to protect my device.
  7. Shop Accessories. Use filters to refine available options, then select Add to Cart.
    • If customer is completing a BYOD eSIM purchase, accessories won’t be able to be added to the order. 
    • Complete a regular accessory order after the activation order is complete.
  8. Choose the number of lines (T-Life supports up to 8 lines. For 9+ lines, you must use legacy systems).
  9. Select a Plan or Discounted Plan (if eligible): 
    1. Review the eligibility terms for 55+, Military & Veteran, and First Responder plans.
    2. Understand that 55+ will not be visible if 3+ lines are selected.
    3. Select the correct discounted plan.
  10. Name your lines. Enter the First & Last Name and a nickname for each line.
  11. Select Add names > Done.
  12. If adding multiple lines, repeat the Device Purchase Flow steps.
 
  1. Review your cart before checkout.
    • Order summary may include: billing estimate, devices, Protection 360, and any accessories.
    • Review eligible rebates and member benefits.
  2. Select Checkout > review Purchase breakdown > submit final order (Screenshot):
    • Review disclosures and financing terms, then select Agree & Continue.
    • Add a payment method and enter details.
    • Select Continue, then review Autopay details. For the best experience, select Yes to enroll in Autopay. Important: A debit card must be used to enable Autopay discount. 
    • Select Place order.
  3. View the confirmation screen.

 

Magenta Welcome

 

Check-in customers before placing ship-to orders (check-in every customer).

Important: The email address captured in Magenta Welcome must match the email address used for the Prospect credit check in their order. There is the option for experts to edit the email address after the customer is added to the queue through Magenta Welcome.

  1. Start with Magenta Welcome by getting customers checked in right away, and use that moment to introduce T-Life: 
    • Prospective (new) customer: Verify Member ID by scanning the customer’s membership card or manually entering their Membership ID. Also verify GOV ID when prompted. Then have the customer scan the QR Code that will automatically generate and display after capturing the Member ID. By scanning the QR code, the customer will be prompted to download T-Life. (Screenshot)
      Note: This T-Life experience is specific to Store-in-Store locations.
    • Existing customer: Verify Member ID by scanning the customer’s membership card or manually entering their Membership ID, then perform Account Verification. Next, have the customer scan the Store-in-Store T-Life QR Code that automatically displays after Account Verification. By scanning the QR code, the customer will be taken to the T-Life download or Login page. (Screenshot)
    • Metro by T-Mobile customer: After verification, go to the My Customers screen and you can click Download T-Life.
      • Note: Smartphone Equality indicator will only show after you have verified the Metro by T-Mobile Customer.
      • Note: If you identify the Metro customer is in mid-migration to postpaid (phone was shipped from Virtual Retail and customer has a new device with temporary number), make sure to check the customer in by their temporary postpaid number or T-Mobile order number (check out lookup options in Smartphone Equality). Check these customers in as current T-Mobile customers and address their onboarding needs (number transfer, data transfer, account maintenance).
  2. From the Store Queue page, select Add Customer.
  3. From the Add To Queue page, perform a basic search by mobile number, Account #, Email, or Order and select Search.
    • Existing customer: The system returns a result. Select the radio button for this customer.
    • Prospective or prepaid customer: You should see the No Results confirmation. Select the option to Add New or Prepaid Customer.
  4. On the Add To Queue page:
    1. Select the reason for the visit.
    2. Add any additional comments to help the Expert when assisting the customer.
    3. For new or prepaid customers, fill in the customer’s first and last name.
    4. Select the Preferred Language.
    5. Add any additional customer needs from the drop-down.
    6. Select Add to Queue.
  5. For Store-in-Store customers, verify Member ID and generate a QR Code and allow the customer to scan the QR Code to download or Open T-Life.

 

Note: BYOD eSIM is only available in T-Life; pSIM needs to be processed through core systems, at this time.

To begin assisting a checked-in customer, follow these steps:

  1. From the My Customers page, locate the customer to assist and select the Assist button.
    Note: You must select Assist for the customer after being assigned to make sure the QR code generates correctly.
  2. Complete account verification steps on the Account Verification page.
  3. Select Continue.
  4. On the My Customers page, the customer will now show as Verified with a green check with a status displayed as In Progress.
  5. If customer has not already done so, click Download T-Life to download or open the T-Life App.
  6. To open account, select Start Expert Review or the 3-dot action menu for the assigned customer and select Open Account.
  7. Complete the request for the customer.
  8. Upon completion, select Mark as Complete from the Action menu to indicate the transaction with the customer is complete.
  9. On the Mark as Complete page, select Resolved or Requires Follow-up. Note: Always leave detailed comments when selecting the Requires Follow-up Option.
  10. Select Mark As Complete to finish the transaction.

 

T-Life transactions policy

To protect our customers and maintain the highest standards of integrity, the customer must complete all transactions in T-Life on their own device.

  • Do not take possession of a customer’s device to complete actions on their behalf.
  • Do not add items to a customer’s cart or finalize steps in T-Life for them.
  • Your responsibility is to guide and support, ensuring customers clearly understand each step of the process.

Verify if T-Life Ready and use the unique QR Code to begin their Store-in-Store experience

With Magenta Welcome, it’s never been easier to confirm if the customer is T-Life Ready.

Complete the customer look-up in Magenta Welcome:

  1. Ensure the customer has been checked-in and assigned to an Expert.
  2. From the My Customer view, select Assist in the Assigned column for the customer you’re servicing.
  3. Complete account verification for the customer
  4. Once verified, the customer’s Digital Ready status is displayed.
  5. Review T-Life Ready to for an explanation of the status indicator.

Important: Get the customer ready to purchase in the app with a few steps:

  1. Download the T-Life App by scanning the QR code generated after verifying member ID.
  2. Create T-Mobile ID.
  3. Establish Correct Permissions (PAH/AU).
  4. Log into T-Life, select the Bill option at the top and login with credentials. Tip: Enable biometrics for secure login.

Verify digital upgrade & AAL eligibility

First, confirm the T-Life Ready status following the steps above.

The Go Digital tool on the check-in screen or customer drop down checks if the customer is a good candidate to offer a Digital Upgrade or AAL completed in T-Life. In Magenta Welcome, we can surface this information at the Check In screen, before customer verification. This is intended to help the Queue Manager or Expert get the information they need, early, to qualify our customers for T-Life.

For Upgrades, the Digital Eligibility indicator is going to check & display items like;

  • Account status
  • Account condition
  • Upgrade program Enrollment
  • If the customer meets all criteria, it will display as “Available”. If the customer is ineligible for any of these criteria, the indicator will display “Not Available”.

For AAL, the Digital Eligibility indicator is going to check and display items like;

  • If a product segment like Voice, Data, IoT, or HSI is available, it will be displayed here
  • If a deposit is required for the next line within a product segment, it will be displayed here
  • If at least one product segment is available, the overall AAL indicator will display as “Available”. If no product segments are available, it will display as “Not Available”

Remember, there are other criteria the system cannot check that should be discussed with the customer prior to the recommendation:

  • Is the customer paying in cash?
  • Does the customer have a working, T-Life-enabled device with them to order with?
  • Is the customer comfortable with performing their upgrade in the app?

New TMO-ID or updated Digital Roles (Permissions)

  1. Log off the T-Life App, and close.
  2. Verify the line’s role in Tapestry’s Go Digital.
    Note: Digital role must be a Primary Account Holder (PAH) / Authorized User (AU) to transact.
  3. Wait about 5 minutes.
  4. Log into T-Life App.

For additional information on Magenta Welcome features and the Benefits of Magenta Welcome, check out those sections in Magenta Welcome.

Ship-to customer onboarding

Resources to support customer onboarding when activating their ship-to service and device.

Costco Member Benefits
  • Costco Member ID must be captured for every activation and upgrade order placed.
  • The product catalog of available devices is unique to the Costco sales channel.
  • Costco orders ship from T-Mobile distribution centers using Costco’s dedicated UPS account.
  • Costco orders ship with a Thank You card that includes the dedicated support number for T-Mobile Care, 833-996-2803.
  1. Follow all the customer onboarding steps to ensure the best experience.
    • Use the onboarding checklist on the back of the sales receipt.
    • Go over what the customer’s rate plan and services include.
    • Review the first bill and future monthly bill expectations. T-Mobile Tips
    • Discuss payment options, focusing on self-serve, including Autopay discount.
  2. Review with the customer what they can expect after leaving the store and what steps they need to take when they receive their device to complete the T-Mobile setup.
    • Device shipping expectation: Inform the customer that when they accept the EIP they will receive an email and SMS with tracking information.
    •  Set up T-Mobile device steps: Explain to the customer how to transfer their data from the old to new device and that they will receive an email and SMS with device transfer guide information.
    • Create T-Mobile ID: Show the customer how to create a T-Mobile ID and log into T-Life. 
      • Once logged into T-Life, they can complete their port and review other time-sensitive tasks by selecting the Setup icon at the top of the Home tab.
    • Porting expectations: If the customer sets up a future-dated port, inform them they'll receive an email once the device is received with steps on completing the port. If they didn't set up a future-dated port, they can log into T-Life and go to Manage > Check transfer status to begin. Refer to Porting: T-Life for step-by-step processes.
    • Trade-in process: Advise the customer that when the T-Mobile device is delivered, they will receive an email and SMS notification with the return your trade-in device instructions to complete the trade-in.
      • Let the customer know the trade-in return label will be included in the new device box along with instructions for trade-in return.
    • Rebate information: Provide them any needed rebate forms with the steps on how to complete the process.

Device programs & returns

Links to learn more about the program's Device Connection Charge, Automatic Order Exceptions, and return process.
 

Store operations procedures

Standard operating guidelines from open to close of business each day.

Open and close the store

Open the store

Open store using Store Operations app.

  1. Log into the Store Operations app using your NT login.
  2. Select the Quick Open button on the main menu.
  3. Select the Open Store button located at the bottom of the screen.
  4. The store along with all selected tills are now open.
  5. Skip printing the opening till report. These automatically print once the store is Quick Closed using the Store Operations app at the end of the previous day.
     

Close the store

Locations are required to use the Store Operations app to open/close the store. To close the store in the Store Operations app:

  1. Log into the Store Operations app using your NT login
  2. Select Quick Close.
  3. A second user must enter their NT ID in order to close all open tills and the store successfully (Managers don't need secondary verification to initiate Quick Close).
  4. Once credentials are accepted, the Close Store button turns magenta. Click Close Store.
  5. Once the store is closed, the system automatically:
    • Closes the store.
    • Prints EOD reports

Store paperwork

Follow the instructions for Store-in-Store and Costco Exclusive locations on the daily paperwork page.

Yubi Key storage

Details about Yubi Key utilization can be found in CyberShield Security Key – Consumer Retail

  • Lock keys in kiosk with the REMOs.
  • If a store in store does not have a designated staff and has MEs that work at both Store in store and Hub, employees who work at both locations should keep their security keys safely with them between locations.

Maintaining facilities

Fixtures and Kiosk

  • Securing T-Mobile Assets
    • Each store must ensure that the following items are secured at the end of daily operations and whenever the kiosk is unattended:
      • REMOs and Mobile Payment Devices (MPDs)
      • TIMO devices
      • Store phone
      • All paperwork that will remain on-site
      • Document shredder
      • Store Leadership Laptop and USB cable for printing
  • Combination Locks
    • Kiosks are equipped with combination locks that are programmable for unique 3-digit codes. Do not write down or post the combination on or inside of the fixture.
      • For new kiosks, the factory combination is 0-0-0. Once the door has been opened, a new combination needs to be created.
      • For existing kiosks, reset all former combinations to avoid unauthorized access to the kiosk.
    • During store operating hours, while in use, the Store Leadership Laptop must be secured to the fixture with a cable and combination lock.
      • Outside of store operating hours, and while the kiosk is unattended, the Store Leadership Laptop must be stored behind a locked cabinet in the fixture.
      • See the SIS Laptop Job Aid in the Attachments section below for additional guidance.
    • Reference the Combination Lock Instructions in the attachment below for additional guidance.
  • Demo Equipment
    • Devices on display must be secured in the InVue brackets provided.
    • To address demo theft, see the Demo security page for additional information.
  • Additional Supplies
    • Employee seating (for California only) - Item #1417366.
  • Damage and Repairs
    • Complete requests for repairs or maintenance through Service Channel.
  • Submitting a Facilities Ticket in Store-in-Store
    • For any issue at the Store-in-Store kiosk that would normally require a facilities ticket submission, the ME follows these steps:
      1. Tap the Facilities icon on your REMO device.
      2. Tap Login with T-Mobile (magenta single-sign on button).
      3. Tap Create New Work Order and complete the necessary fields.
      4. Submit the work order and a facilities ticket will be successfully created.

Fixtures and Kiosk

  • Securing T-Mobile Assets
    • Each store must ensure that the following items are secured at the end of daily operations and whenever the kiosk is unattended:
      • REMOs and Mobile Payment Devices (MPDs)
      • TIMO devices
      • Store phone
      • All paperwork that will remain on-site
      • Document shredder
      • Store Leadership Laptop and USB cable for printing
  • Key Locks
    • Kiosks are equipped with key locks. Keyholder on duty should keep keys physically with them.
    • Any keys not in use must remain locked up in kiosk drawer.
  • Combination Locks
    • During store operating hours, while in use, the Store Leadership Laptop must be secured to the fixture with a cable and combination lock.
      • Outside of store operating hours, and while the kiosk is unattended, the Store Leadership Laptop must be stored behind a locked cabinet in the fixture.
      • See the SIS Laptop Job Aid in the Attachments section below for additional guidance.
  • Demo Equipment
    • Devices on display must be secured in the InVue brackets provided.
    • Setup instructions coming soon.
  • Damage and Repairs
    • Complete requests for repairs or maintenance through Service Channel.
  • Submitting a Facilities Ticket in Store-in-Store
    • For any issue at the Store-in-Store kiosk that would normally require a facilities ticket submission, the ME follows these steps:
      1. Tap the Facilities icon on your REMO device.
      2. Tap Login with T-Mobile (magenta single-sign on button).
      3. Tap Create New Work Order and complete the necessary fields.
      4. Submit the work order and a facilities ticket will be successfully created.

Anti-fatigue mat ordering

  • All Costco SiS locations can have 2 mats per kiosk.
  • Sr. Managers must order on behalf of the kiosk through the Staples Extended Product catalog in POD.
    • M+A Matting TuffComfort Anti-Fatigue Mats – Coal Black (72x22); item #24595511

  • All Sam’s Club SiS locations can have 1 mat per kiosk.
  • Store Managers and above can order the Mats in Procurement on Demand (POD) following the step below.
    1. Log into Procurement on Demand Purchase.
    2. Search for Premier Products Co or XRIB Anti-Fatigue Mat.
    3. Add to cart.
    4. Check out.

Employee cleaning tasks

Below are the cleaning standards to maintain the kiosk.

  • Daily cleaning tasks:
    • Wipe down and dust all sales floor fixtures, including bases and acrylics.
    • Wipe down all media display monitors and confirm display is turned on and in working order (Where applicable).
    • Clean and disinfect all high-touch surfaces.
    • Clean demos per manufacturer’s instructions
      • Routinely wipe off fingerprints and clear content
    • De-clutter and wipe counters
      • Routinely ensure that the sales area is free of unapproved items (ex: non planogram displays, seasonal décor, employee food and drinks or personal items, etc.)
    • Empty trash/shredder baskets.
    • Wipe external markings, handprints, and fingerprints.

Store Phone Replacement

SiS locations are provided a store phone for use at the kiosk. The device phone number is listed as the contact information for customers who want to call the location. If the phone is lost, stolen or damaged store leadership must email RetailReplenishment@T-Mobile.com with the SAP to request a replacement.

Merchandising

Unique process for Store-in-Store merchandising – not found in MVP.


Planograms, printable materials, and other merchandising material are designed specifically for Store-in-Store locations and are found in MVP:TMO.

SiS demo returns and replacements

Demos must be returned when they are moved from display to follow merchandising guidelines or as part of Mandatory Returns. Demos and SIMs are the only inventory items authorized for a store-to-store transfer for SiS locations. Do not request or process store-to-store transfer of other inventory.

  1. Follow the steps for hand-deliver transfers as outlined in Inventory returns in the Store to store transfers section. 
  2. Complete a store-to-store transfer of the demo(s) and hand-deliver in the sealed box the same day you create the STO transfer. 
    • Note: This is a program requirement due to the systematic driver of assumed receipt. There is only a 2-day window for store-to-store transfers. If needed, create the STO on the morning after the night of the changeout and plan/schedule accordingly to account for the time needed to drop off. 
  3. The COR store must process the inventory receiving and complete a Mandatory Return to the returns center. 
  4. For any hand-delivered STO of demos with a total retail value of $5,000 or higher, a store leader (Keyholder, RSM, RAM) must contact their local FAPM for approval by email. Include the following details: 
    • Subject line:
    • S2S Hand-Delivered STO Request
    • Receiving SAP ID and requester
    • IMEI(s) Total $ amount
    • Description or reason for request

  1. Follow steps for Store-to-Distribution Center Returns as outlined in Inventory returns in the Mandatory Returns part of the Return types section.
  2. Complete a Mandatory Return to the returns center and hand-deliver the sealed Ship it Right box to a nearby UPS Store on the same day you create the STO transfer.
    • If needed, create the STO on the morning after the night of the Demo Changeout, and plan/schedule accordingly to account for the time needed to drop off..
    • To identify the nearest UPS Store location, visit www.ups.com and click Find UPS Closest Location on the top left corner. Enter store address and look for The UPS Store.
    • Shipping supplies are ordered within MVP: TMO using the SKU: SIRSIS7, SiS only - Ship it Right Kit (7 ct). 
  3. When delivering to the UPS drop-off location, ensure you’re handing the package to the store employee who scans the package and/or provides a receipt.

  1. If a demo needs to be replaced for any reason, use the Supplemental Order (SIP) process in TIMO 2 to request a replacement.
  2. Follow steps to submit a Supplemental Order as outlined in Replenishment & SIP requests under the Supplemental Order Requests section.
    • Note: For Demo Replacements, the store must reflect 0 SOH for the Demo SKU being requested. If you do not reflect 0 SOH, the request will be denied.

Hours of operation

Normal Store-in-Store kiosk hours.

  • Monday-Friday: 10:00 a.m. - 8:30 p.m.
  • Saturday: 9:30 a.m. - 6:00 p.m.
  • Sunday: 10:00 a.m. - 6:00 p.m.
  • Hours of Operation may vary by state; refer to Find a Warehouse to verify.

  • Monday-Friday: 9:00 a.m. - 8:00 p.m.
  • Saturday: 9:00 a.m. - 8:00 p.m.
  • Sunday: 10:00 a.m. - 6:00 p.m.

Scheduling

How to manage scheduling for Store-in-Store locations.

For locations assigned to a partner store only

  • Locate the store-in-store location in your District and create the schedule by transferring Mobile Expert shifts from the home store in Kronos.
    • Transfer shift to sales/sales, not manager nor keyholder.
  • Schedule two Mobile Experts at store-in-store per day for all hours (up to three MEs total based on business need).
  • Shifts begin and end +/- 30 minutes before opening and after closing.
  • Mobile Experts can only work in one location per day.
    • Do not split shifts between the store-in-store and the home store in a single day.
    • See sample schedule below; your schedule does not need to match exactly.
  • Managers need to manually create store-in-store schedules until further notice. Note: Auto-scheduling is unavailable in store-in-store locations at this time.
  • For scheduling support, reach out to #Retail_Labor on Slack.

For locations without a partner store

For help with scheduling, check out UKG Pro.

Training

Links to training resources.

For additional Costco training, the following self-paced content is available:

To help prepare all the roles supporting Sam's Club, we have created training just for you.

Note: Training for new hires will be auto-assigned. For existing employees moving to a Sam’s Club kiosk, their manager should assign the above training or the employee can self-assign the training in Magenta U before they begin their first scheduled day.

Uniforms

Uniform requirements for all Store-in-Store locations.

 

Store-in-store locations have unique uniform requirements, as outlined in Uniforms & in-store wear.

  • Employees are required to wear a Store-in-Store approved T-Mobile polo shirt when working in Store-in-Store locations.
  • Employees hired for store-in-store locations each receive two approved uniform polo shirts.

Resources

Links to additional sites and useful items for Store-in-Store locations.
 

 

Attachments
File Preview
File name File type Preview Download
TMO_Work_Perks_Experience_More_Beyond-Costco.pdf PDF Download from preview
TMO_Work_Perks_Experience_More_Beyond-Sams_Club.pdf PDF Download from preview
Push-Button-Arm-APB07-Bracket-with-Adapter-Base.pdf PDF Download from preview
T-Mobile-Return-Policy-Sam's-Club-Dec-2023.pdf PDF Download from preview
Member_Benefit_Costco_DONOTPRINT.pdf PDF Download from preview
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T-Life_SiS_QR_Example.png PNG
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