Service provider/carrier directory: Wireline

Use this directory to find porting information for wireline/landline carriers.

Wireless carriers are listed on Service provider/carrier directory: Wireless.

Wireline carrier directory

To search for the carrier on the page, use CTRL+F and enter the carrier's name or SPID.

0-9

Carrier information

Port out verification

Hours & notes

01 COMM INC - CA

SPID: 4129

Contact: 888-444-1111

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8 a.m. - 5 p.m. PT

01 COMM INC - FL

SPID: 4191

Contact: 888-444-1111

  • Account NumberAccount PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8 a.m. - 5 p.m. PT

01 COMM INC - GA

SPID: 4750

Contact: 888-444-1111

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP ServiceAddress with ZIP Code

Mon - Fri: 8 a.m. - 5 p.m. PT

3-VALOR TELECOM 1180

SPID: 1180

Contact: 870-774-0119

Email: wci.access.portouts@windstream.com

  • Account NumberAccount PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

360NETWORKS

SPID: 605D

Contact: 800-933-1224, press 4, 4

  • Account number
  • Account PIN/passcodeOSP
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

702 COMMUNICATIONS

SPID: 712C, 0527

Contact: 843-761-9170, 843-761-9112, press 2

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 4 p.m. PT

A

Carrier information

Port out verification

Hours & notes

ACS OF Anchorage

SPID: 3000

Contact: 800-808-8083

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 10 a.m. - 8 p.m. PT

Sat - Sun: 11 a.m. - 7:30 p.m. PT

Adelphia Bus JKSNVL

SPID: 7566

Reseller For: Level3

  • Account NumberAccount PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 5 p.m. PT

Advanced (HTC Communications)

SPID: 2522

URL: http://www.1scom.com/default.aspx

  • Account number
  • Account PIN/passcode
  • OSP billing account name

Mon - Fri: 5 a.m. - 1:30 p.m. PT

Advantex Comm

SPID: 8316

Contact: 940-270-6630

 Always open.

Aeneas Comm - TN

SPID: 2891

Contact: 731-554-9230

URL: http://www.aeneas.com‌

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 4 p.m. PT

Alantech Installations Team

SPID: 512G

Contact: 301-755-0265

 

Mon - Fri: 4:30 a.m. - 3:30 p.m. PT

Sat-Sun: Closed

All West Communications

SPID: 3881

URL: http://www.1scom.com/default.aspx

Contact: 866-255-9378

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7:30 a.m. - 4:30 p.m. PT

AMA Techtel Comm TX

SPID: 0132

Contact: 806-322-2222, 806-242-3526

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Armstrong (ATI)

SPID: 418C

Reseller For: AT&T

URL: lnp.agoc.com

Contact: 866-887-8495

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code

Always open.

 

No PIN or password.

Arrival Comm Inc.

SPID: 2019

Contact: 877-487-8722, 800-354-1047

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8 a.m. - 4 p.m. PT

 

Purchased by Telepacific Comm.

Astound Broadband

SPID: 485E

URL: https://www.astound.com

Email: ast-tmo-porting@reachmobile.com

Contact:

817-745-2011

920-826-7100

425-896-1919

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8 a.m. - 5 p.m. PT

Acquired by N-Sight.

AT&T (Southwest Bell) Landline

SPID: 9533

Contact:

877-910-0468

866-791-0240

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5:30 a.m. - 3 p.m. PT

Communication method - LSR GUI

AT&T U-verse

SPID: 516C

Contact: 888-353-1255 (Option 1)

Digital Landline: 844-266-3011

  

Austin Bestline CLC

SPID: 7551

Contact: 800-365-6030, 512-328-9095

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 4 p.m. PT

B

Carrier information

Port out verification

Hours & notes

Bandwidth.com (aka Freedom Pop & Google Voice)

SPID: 979E

Reseller For: Level3

URL: http://www.bandwidth.com/contact

Contact: 855-577-2929

Email: portouts@bandwidth.com

Porting questions: porting.international@bandwidth.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon-Fri: 5 a.m. - 3 p.m. PT

Communication Method - SOAP

If the response from SPID 979E is 8C, it is usually Freedom Pop.
If it is 6C, it is usually Bandwidth or Google Voice.

Goggle Voice

  • Account# is a 10-digit number.
  • Passcode is the last 4-digits of the phone number, unless customers changed it to something else.
  • Customer’s full name and address must match.
  • Customer must go to their online account to obtain their Google information. 
  • If customer is porting out their Goggle Voice number, they must unlock their number before porting.
    1. To unlock, the customer must go to www.google.com/voice/unlock and sign into their Google Voice account
    2. Under the "Google Voice Number," click Unlock my number. 
    3. Click continue.
    4. Sign in to Google Checkout to complete the port-out process.

 

Bayland Tel Inc

SPID: 0925

URL: www. Birch.com

Contact: 800-236-0055, 920-826-5911

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 4:30 a.m. - 8 p.m. PT

Sat - Sun: 5:30 a.m. - 7 p.m. PT

Beaver Creek Cooperative

SPID: 2359

Contact: 503-632-8111

URL: http://www.bctelco.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 9 a.m. - 7 p.m. PT

Tues: 9 a.m. - 5:30 p.m. PT

Ben Lommand Communication

SPID: 4586

Contact: 931-668-6695

  • Account PIN/passcode (if customer set-up one)
  • Phone Number

Mon - Fri: 5 a.m. - 11 a.m. PT

Sat: 6 a.m. - 7 p.m. PT

Sun: 10 a.m. - 7 p.m. PT

Bell South

SPID: 9417

Contact: 877-910-0468

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5:30 a.m. - 3 p.m. PT

Port Method: LSR GUI

Biddeford Internet

SPID: 9472

URL: GWI.net

Contact: 866-494-2020, 877-872-1701

  • Account number
  • OSP billing account name
  • OSP Billing Account
  • OSP service address with ZIP code
  • Letter of Authorization

Mon - Fri: 5 a.m. - 2 p.m. PT

Big River Telco - MO

SPID: 023B

Contact: 800-592-9566

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Birch Telecom of KS

SPID: 8856

URL: http://www.birch.com/contact/carriers

Contact: 888-275-0777, 816-300-1621

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 5 p.m. PT

Closed on holidays.

Bitwise Comm - IL

SPID: 5800

Reseller For: Family Video

Contact: 877-639-6664, 309-689-0711 x5055

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 5 p.m. PT

Bloomer Tel CO

SPID: 0850

Contact: 715-568-4830

  • Customer Carrier Name
  • Abbreviation
  • Purchase Order Number
  • Account number
  • Desired due date
  • Requisition Type and Status
  • Activity
  • Company Code
  • SPID
  • Agency Authorization Status
  • Number Portability Direction ndicator
  • Telephone Number
  • ZIP Code of End User
  • Port Telephone Number
  • Version Number

Mon - Fri: 6 a.m. - 3 p.m. PT

Buestem Tel Co

SPID: 1816

Reseller For: Fairpoint communication

URL: http://www.1scom.com/default.aspx

Contact: 716-326-1241

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

Bluffton Tel & Appl

SPID: 0512

Contact: 817-745-2011, 843-379-4647

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Brandenburg Telephone Co., Inc.

SPID: 0398

Contact: 270-351-4466

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP Authorized User Name/End User
  • OSP service address with ZIP code
  • Phone Number

Mon - Fri: 5 a.m. - 2 p.m. PT

 

Orders received after 10 a.m. PT are considered next business day.

Brandenburg Tele KY

SPID: 5672

URL: www.brighthouse.com

Contact: 270-351-4466

  • Individual Request - ZIP Code Only
  • Business Request or Multiline Requests - obtain requirements through Support@bhnis.com

Mon - Fri: 5 a.m. - 2 p.m. PT

 

If you do not have email, process the request with your next tier of leadership that does.

Brighthouse Networks FL / Charter Comm

SPID: 927D

URL: www.brighthouse.com

Contact: 817-745-2011, 888-438-2427

  • Individual Request - ZIP Code Only
  • Business Request or Multiline Requests - obtain requirements through Support@bhnis.com

Mon - Fri: 5 a.m. - 3 p.m. PT

 

If you do not have email, process the request with your next tier of leadership that does.

Brighthouse Networks MI / Charter Comm

SPID: 339E

URL: www.brighthouse.com

Contact: 888-438-2427

  • Individual Request - ZIP Code Only
  • Business Request or Multiline Requests - obtain requirements through Support@bhnis.com

Mon - Fri 5 a.m. - 3 p.m. PT

 

If you do not have email, process the request with your next tier of leadership that does.

Brightspeed

SPID: 0661

Contact: 833-363-2400 (Opt. 1, 2,2)

Email: neac-clecinquiry@brightspeed.com

 Mon. - Fri. 5:00 a.m. - 3:00 p.m. PT.

Bristol Tennessee Essential

SPID: 895D

URL: http://www.btes.net

Contact: 423-793-5555

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code
  • Phone Number

Mon - Fri: 5 a.m. - 2 p.m. PT

Broadriver Comm - GA

SPID: 0173

Contact: 800-BROADVIEW

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Always open

Broadriver Comm

SPID: 0172

Contact: 800-BROADVIEW, 404-961-1003

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Always open

 

  • Single line: Requires 3 digit customer code and Zip code
  • Multiple line: Requires name, address, zip code, service address, and not the billing address

Broadview Networks NY

SPID: 4593

Reseller For: Windstream

URL: http://www.broadviewnet.com/

Contact: 800-276-2384

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 2 p.m. PT

Broadview NP ACQU.

SPID: 4175

URL: http://www.broadviewnet.com/

Contact: 800-276-2384

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Broadvox

SPID: 787F

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

End Users must go to the carrier that is billing them, not the parent company (Neutral Tandem/Inteliequent/Broadvox/Onvoy/Sinch). Customers can locate the contact number for their carrier on their bill.

Broadwing Local Services

SPID: 8504

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Buckeye Telesystem

SPID: 7608

Contact: 419-724-9898

  • Account number
  • Account PIN/passcode
  • OSP billing account name

Mon - Fri: 6 a.m. - 3 p.m. PT

BWT

SPID: 8697

URL: www.bwt.io

Contact: 541-593-2900

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Sun: 9 a.m. - 5 p.m. PT

 

Baltimore, Washington Telephone Company

C

Carrier information

Port out verification

Hours & notes

Cablevision / Optimum

SPID: 4948
Contact: 516-364-8400 (Customer Care)
email: RETREPS@CABLEVISION.COM

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

 

  • The carrier does not provide the customer's information but provides the information needed to complete the request.
  • Account number is the 1st 13 digits of the bill. If a 14 digit account number is provided, the customer may or may not have a PIN/Password.

Cablevision Lightpath CT

SPID: 4950

Contact: 516-803-6020, press 2

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

 

  • The carrier does not provide the customer's information but provides the information needed to complete the request.
  • Account number is the 1st 13 digits of the bill. If a 14 digit account number is provided, the customer may or may not have a PIN/Password.

Cablevision Lightpath NY

SPID: 7126

 

Contact: 718-617-3500

Port Department: 516-803-9797, ext. 6 for port out department, 516-803-6020, press 2

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

 

  • The carrier does not provide the customer's information but provides the information needed to complete the request.
  • Account number is the 1st 13 digits of the bill. If a 14 digit account number is provided, the customer may or may not have a PIN/Password.

Calif-Oregon Tel Co

SPID: 2311

Contact: 800-858-2399

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8 a.m. - 5 p.m. PT

Camellia Communications

SPID: 753A

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 2:30 p.m. PT

Cameron Tel Co

SPID: 0425

URL: http://www.camtel.com/contactus‌

Contact: 800-737-3900, 337-583-2111

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

 

Also known as Windstream Business.

Canby Tel Association

SPID: 2362

Contact: 503-266-8224

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8 a.m. - 6 p.m. PT

Caprock Telecom

SPID: 7982

Contact: 806-271-3336

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

 

Also known as Windstream Business.

Cass County Tel - MO

SPID: 0472

Contact: 800-252-1799, 716-326-1241

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Cavalier Tel MID ATL

SPID: 7967

URL: www.cavaliertelephone.com

Contact: 800-950-7858

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Cavalier Tel

SPID: 4248

URL: www.cavaliertelephone.com

Contact: 800-950-7858

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

Cavalier Tel

SPID: 4725

URL: www.cavaliertelephone.com

Contact: 800-950-7858

eEmail: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

CBEYOND Comm

SPID: 1768

Contact: 866-424-5477

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 5 p.m. PT

CEI Networks - PA

SPID: 7708

Contact: 888-935-4654

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 4 p.m. PT

Sat - Sun: 5:30 a.m. - 2 p.m. PT

Cellenburg Tel Co

SPID: 2412

Reseller For: Fairpoint communication

Contact: 800-400-5568, 716-326-1241

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

CenturyLink

SPID: 7575

Contact: 877-956-7567

  • Account number
  • Password/PIN (if established)
  • ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Sat-Sun: Closed

 

email: CLEC-LNP@CenturyLink.com

Centurytel OF NW WI

SPID: 0950

Contact:

888-327-8454

866-383-3080

866-835-8648

Residential Dial-Up Customers:

1-888-EARTHLINK

Residential DSL Customers:

1-888-829-8466

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • OSP Service Address Location

Mon - Fri: 5 a.m. - 3 p.m. PT

 

  • Residental (Dial-Up and DSL Customers)
  • Business Customers

Charter Fiberlink / Spectrum

SPID: 5606, 336E, 337E, 338E, 339E, 853C, 927D

Reseller For: Charter

Contact: 888 438-2427, 844-881-2092
email:Spectrum.LNP-Support@charter.com.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 7 p.m. PT

 

  • Also known as One Communication or Earthlink or Brighthouse.
  • Residential and Business Accounts

Chesnet Communication

SPID: 0515

Contact: 864-461-2211

  • Account number
  • OSP billing account name

Mon - Fri: 5 a.m. - 2 p.m. PT

Chickasaw Telecom

SPID: 4630

Contact:

888-327-8454

866-383-3080

405-533-2111

Residential Dial-Up Customers:

888-EARTHLINK (1-888-327-8454)

Residential DSL Customers:

888-829-8466

  • Account number
  • OSP billing account name
  • OSP Authorized User Name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

 

  • Associated with One Communication and Earthlink.
  • Residental and Business accounts

Chillicothe Tel Co

SPID: 0597

Contact:

Residental:

866-436-7163 or 740-772-8275

Business:

866-418-8126 or 740-772-8588

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 2 p.m. PT

Choice One Comm

SPID: 8366

URL: http://www.earthlink.net/

Contact: 888-832-5801

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Purchased by XO Communications.

Choice One Comm

SPID: 4106

URL: http://www.earthlink.net/

Contact: 888-832-5801

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Choice One Comm

SPID: 4957

URL: http://www.earthlink.net/

Contact: 888-832-5801, 585-530-2775

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Cincinnati Bell Landline

SPID: 9348

Contact: 513-565-4327

(OPT 1 for Residential,

OPT 2 for Business account)

513-565-2532, 513-566-5050

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon to Fri: 5 a.m. - 2 p.m. PT

Closed on Weekends and Holidays.

City of Windom Telecom

SPID: 105D

  • Billing account name
  • Account number
  • PIN or password
  • OSP service address

5:30 a.m. - 2 p.m. PT

Citynet Ohio - OH

SPID: 036B

URL: www.citynet.net/clecsupport

Contact: 800-881-2638 then press 1, 614-827-7023

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Always open.

CJohnson Tel Co

SPID: 1410

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 1 p.m. PT

 

Owned by Centurylink.

Clive Wire Networks

SPID: 3044

URL: www.livewirenet.com

Contact: 866-913-5221

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 4 p.m. PT

 

Also Known as TRU VISTA.

CMainstreet Comm

SPID: 4048

URL: www.arvic.com

Contact: 320-351-1460

  • Account number
  • OSP billing account name
  • OSP Billing Account
  • OSP service address with ZIP code
  • SPID
  • CCNA
  • NNSP

Mon - Fri: 6 a.m. - 3 p.m. PT

CMC Telecom - MI

SPID: 473D

Contact:

866-CMC-SAVE

866-262-7283

248-668-2800 x223

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Coast To Coast - MI

SPID: 4828

Contact: 800-536-3373

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Coast2Coast (Allegiance Telcom)

SPID: 8378

Contact: 800-536-3373, 214-261-7693

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

COLTONTEL

SPID: 2364

Contact: 503-824-3211

 Mon - Fri: 8 a.m. - 4 p.m. PT

Columbus Grove Tel

SPID: 0604

Reseller For: Fairpoint communication

Contact: 800-388-4303, 716-326-1241

 

 

Comanche City Tel Co

SPID: 2060

Contact: 254-893-2003

  • Account PIN/passcode
  • OSP billing account name
  • Last 4 of SSN/LRN

Mon - Fri: 6 a.m. - 3 p.m. PT

Comcast dba/Cox

SPID: 979H

Comcast porting: 844-366-3762 (Press 1, then press 1 for LNP)

Email: whatportout@cox.com

  • Account number
  • PIN
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8:00 a.m. - 5:00 p.m. ET

Cox has a 16-digit account number, but you can use the last 9-digits. Customers can login to https://www.cox.com and download a copy of their bill.

Comcast Phone of FL Assn

SPID: 7562

Contact: 877-547-7230

emails:
Non-Complex Orders Bus
Complex Orders Bus
Residential

  • Account number
  • OSP billing account name
     
  • OSP service address with ZIP code

Always open.

Account number is 9 (if Enterprice PRI account), 12, or 16 digits. If the customer indicates their bill shows a dash in the account number, omit the dash and any number(s) following.

If the customer is porting multiple lines, the OSP requires a 7‑calendar-day period to resubmit the port request after the first line’s port‑in has been completed.

Comcast Phone of GA

SPID: 7170

Phone is for Residential Port Out ONLY
Contact: 877-547-7230

emails:
Non-Complex Orders Bus
Complex Orders Bus
Residential

  • Account number
  • OSP billing account name
     
  • OSP service address with ZIP code

Always open.

Account number is 9 (if Enterprice PRI account), 12, or 16 digits. If the customer indicates their bill shows a dash in the account number, omit the dash and any number(s) following.

Comcast Phone of MA

SPID: 6101

Phone is for Residential Port Out ONLY
Contact: 877-547-7230

emails:
Non-Complex Orders Bus
Complex Orders Bus
Residential

  • Account number
  • OSP billing account name
     
  • OSP service address with ZIP code

Always open.

Account number is 9 (if Enterprice PRI account), 12, or 16 digits. If the customer indicates their bill shows a dash in the account number, omit the dash and any number(s) following.

Comcast Phone of MD

SPID: 7386

Phone is for Residential Port Out ONLY
Contact: 877-547-7230

emails:
Non-Complex Orders Bus
Complex Orders Bus
Residential

  • Account number
  • OSP billing account name
     
  • OSP service address with ZIP code

Always open.

Account number is 9 (if Enterprice PRI account), 12, or 16 digits. If the customer indicates their bill shows a dash in the account number, omit the dash and any number(s) following.

Comcast Phone of NO. VA

SPID: 7385

Phone is for Residential Port Out ONLY
Contact: 877-547-7230

emails:
Non-Complex Orders Bus
Complex Orders Bus
Residential

  • Account number
  • OSP billing account name
     
  • OSP service address with ZIP code

Always open.

Account number is 9 (if Enterprice PRI account), 12, or 16 digits. If the customer indicates their bill shows a dash in the account number, omit the dash and any number(s) following.

Comcast Tel Comm MD

SPID: 8296

Phone is for Residential Port Out ONLY
Contact: 877-547-7230

emails:
Non-Complex Orders Bus
Complex Orders Bus
Residential

  • Account number
  • OSP billing account name
     
  • OSP service address with ZIP code

Always open.

Account number is 9 (if Enterprice PRI account), 12, or 16 digits. If the customer indicates their bill shows a dash in the account number, omit the dash and any number(s) following.

Comcast Bus Comm-MD

SPID: 2477

Phone is for Residential Port Out ONLY
Contact: 877-547-7230

emails:
Non-Complex Orders Bus
Complex Orders Bus
Residential

  • Account number
  • OSP billing account name
     
  • OSP service address with ZIP code

Always open.

Account number is 9 (if Enterprice PRI account), 12, or 16 digits. If the customer indicates their bill shows a dash in the account number, omit the dash and any number(s) following.

Comcast Phone of MN

SPID: 4549

Phone is for Residential Port Out ONLY
Contact: 877-547-7230

emails:
Non-Complex Orders Bus
Complex Orders Bus
Residential

  • Account number
  • OSP billing account name
     
  • OSP service address with ZIP code

Always open.

Account number is 9 (if Enterprice PRI account), 12, or 16 digits. If the customer indicates their bill shows a dash in the account number, omit the dash and any number(s) following.

Comcast Telecom - MI

SPID: 8935

Phone is for Residential Port Out ONLY
Contact: 877 547-7230

emails:
Non-Complex Orders Bus
Complex Orders Bus
Residential

  • Account number
  • OSP billing account name
     
  • OSP service address with ZIP code

Always open.

Account number is 9 (if Enterprice PRI account), 12, or 16 digits. If the customer indicates their bill shows a dash in the account number, omit the dash and any number(s) following.

Commonwealth Tel Co

SPID: 0161

Contact:

978-536-9500

800-439-7170, 888-608-8023
GUI: https://vfo.frontier.com/

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Communication Method - LSR GUI

Communigroup (CGI, INC. - MS)

SPID: 3704

Contact: 601-353-9118

  • Account number
  • Account PIN/passcode
  • OSP billing account name

Mon - Fri: 6 a.m. - 3 p.m. PT

Concord Tel Co

SPID: 0474

Contact: 800-347-1991

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Consolidated Comm ND

SPID: 7008

Contact: 844-968-7224

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Consolidated Communications

SPID: 7099

Reseller For: Integra Telecom

URL: www.integratelecom.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 5 p.m. PT

Consolidated Communications

SPID: 8028

Contact: 866-442-5679, 866-944-9950, opt.4 for customer care, 507-386-3659
GUI

 

 

Conversent Comm LLC

SPID: 4051

URL: http://www.conversent.com‌

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

Cooperative Comm

SPID: 8407

Contact: 973-759-8100 option 7 (or x1123)

  • Account number
  • OSP billing account name
  • OSP Billing Account
  • OSP service address with ZIP code
  • OSP Account Authorized User
  • Billing Telephone Number

Mon - Fri: 6 a.m. - 2 p.m. PT

Corecomm

SPID: 4852

Contact: 877-267-3266, 330-835-2674

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 2 p.m. PT

Cox CA Telecom

SPID: 7661

AZ Contact: 844-762-9378, press 1
CA Contact: 949-546-2283
LA Contact: 504-304-1733, press 3
NE Contact: 623-328-3928
RI Contact: 855-762-6552, press 1, 2
VA Contact: 757-222-8874
New Orleans Contact: 504-304-1718, press 3
OK Contact: 855-762-6552, press 1

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 4 p.m. PT

If Remarks indicate the Account ID is incorrect, use the last digits after the last dash in the customer's OSP Account ID. This could be 4 or 9 digits.
If Remarks indicate the service class is incorrect or missing, the port must be cancelled and resubmited. The name on the port request must match their Cox bill and it must match residential or business.

CP Telcom - MN

SPID: 8028

Contact: 507-386-3659

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

CTC

SPID: 925C

Contact: 218-454-1234

  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

 

See Windstream for additional Information.

CTSI, INC. - PA

SPID: 7513

Contact: 888-608-8023
GUI: https://vfo.frontier.com/

 

Communication Method - LSR GUI

Cumby Tel Corp INC

SPID: 2065

Contact: 903-994-2211

Account Number

Mon - Fri: 6 a.m. - 3 p.m. PT

 

Account Number is 10 Digits.

D

Carrier information

Port out verification

Hours & notes

D&E Systems, Inc.

SPID: 4114

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

D&P Communications

SPID: 0691

Contact: 734-279-1339

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Residential and Bussiness accounts

Darien Tel Co Inc

SPID: 0358

Contact: 912-437-4111, 912-437-6615

  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

 

Account Name, Address, and Porting Phone number

DBS Communications

SPID: 257B

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Daktel Comm, LLC-ND

SPID: 1799

Contact:

701-652-3184

800-771-0974

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Daystarr Comms

SPID: 3872

Contact: 989-720-6000, 941-206-7842

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Deltacom

SPID: 7727

URL: Website

Contact: 866-805-1019

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

DGermantown Telco Inc

SPID: 0097

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Thurs: 5 a.m. - 1:30 p.m. PT

Fri: 6 a.m. - 1:30 p.m. PT

Digital Agent - GA

SPID: 9107

Contact: 404-446-3333, 678-444-3007

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 2 p.m. PT

Dixienet Comm LLC

SPID: 4724

Contact: 800-918-9023, 662-993-2155

  • OSP billing account name
  • OSP service address with ZIP code
  • SPID

Mon - Fri: 6 a.m. - 3 p.m. PT

Dunbarton Telephone Company

SPID: 0043

Contact: 603-774-9911

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 1:30 p.m. PT

E

Carrier information

Port out verification

Hours & notes

E-FAX (J2 Global)

SPID: 2431

Contact: 323-817-3205, 360-832-4332 (residential port), 360-623-4568 (Business port)

email address: numberports@rainierconnect.com

 

Mon - Fri: 8:30 a.m. - 5 p.m. PT

Closed on weekends

E-Tel, LLC - KY

SPID: 5196

Contact: 270-761-3835

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Earthlink / Choice One

SPID:

  • 4106, 8366, 4957,
  • 7979, 4051, 4285, 2694,
  • 7727, 7792, 7795

Contact:

  • 888-EARTHLINK
  • 888-832-5801
  • 800-353-1000

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Sat: 6 a.m. - 7 p.m. PT

Reseller for Windstream

East Otter Tail Tel

SPID: 1385

Reseller For: TEKSTAR COMM INC.

Contact: 218-346-8250

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Eastex Tel Corp Inc

SPID: 2068

Contact: 800 732-7839, 903-854-1000

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

 

Also known as Integra Telecom.

Eckles Telephone Co DBA

SPID: 1386

Contact: 800-473-1442, 952-758-2501

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Electric & Water-KY

SPID: 0706

Contact: 502-352-4329

  • Account Telephone Number
  • Primary Telephone number
  • OSP Authorized User

Mon - Fri: 5 a.m. - 2 p.m. PT

Electric Lightwave

SPID: 7171

Reseller For: Integra Telecom

URL: http://www.eli.net/

Contact: 800-622-4354

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Always open.

Elizabeth Tel Co

SPID: 0430

Reseller For: Integra Telecom

Contact: 337-583-2111 opt.3

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Embarq Landline

PID: 0661
Reseller For: Centurylink
Contact: 866-835-8648, 866-434-2555, press 1, 2

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

Communication Method - LSR GUI

They send a RR-1P when the street number is wrong.

To obtain the PIN, the customer must call the business phone number on their bill.

A 6C or 1P with this message in LSR GUI "RELATIONSHIP BETWEEN PORTED TN AND AN CODE ENTERED DO NOT MATCH OUR RECORDS. PLEASE VERIFY WITH CUSTOMER OR PERFORM CSI PRE-ORDER" typically indicates the account ID submitted on the port request is incorrect. Cancel and resubmit the port with the correct information.

A 6C or 1P with this message in LSR GUI "PORTED NBR IS NOT VALID OR DOES NOT BELONG TO CENTURYLINK, VERIFY PORTED NBR OR MI FIELD" typically indicates the PTN is not active with the OSP. If the number is active, cancel and resubmit the port. If all the numbers on the OSP acount are beingported, put "Full Migration" in the Remarks. If not all the numbers on the OSP acount are beingported, put "Partial Migration" in the Remarks.

EPIC TouchS

SPID: 238C

Contact: 800-554-4250

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 4 p.m. PT

EPN Telecom

SPID: 127D, 257B

Reseller For: Broadvox

URL: www.broadvoxclec.com

Contact: 888-528-1788, 216-373-4857

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Essex Telcom, Inc.

SPID: 4607

Contact: 815-380-3773

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 10 p.m. PT

ETS Telephone Co

SPID: 2091

Reseller For: Tru Vista

URL: www.entouchsystems.net

Contact: 281-225-0546

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 6 p.m. PT

ETS Telephone Co (InTouch Wirelessaka In-Touch Cellular)

Reseller for AT&T

Contact: 866-488-8719

 

Needs the account holder on the line to give a manual response.

Everest Connect - KS

SPID: 3915

URL: www.lnp.consolidated.com

Contact: 913-825-3000, 913-322-9908
GUI

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 10 a.m. PT

Excella Telecom

SPID: 8367

Contact: 702-380-2601

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 9 a.m. - 4 p.m. PT

F

Carrier information

Port out verification

Hours & notes

Fairfield Comms - SC

SPID: 863A

URL: http://portal.truvista.net/

Contact: 803-581-9153

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Thu: 5 a.m. - 2 p.m. PT

Fri: 8 a.m. - 5:30 p.m. PT

Fairpoint Communicatios

SPID: 2412, 0145, 0073,

2192, 1816, 0078, 0004,

1981, 2204, 0604, 0015,

1009, 1004, 2412, 0618,

0291, 3312, 0185, 3316,

3331, 830G, 1065, 0649,

0472, 0244, 3313, 0025,

1835, 0084, 6102, 2453, 0294, 1093, 2222, 5611, 6129

Contact: 800-400-5568, 716-326-1241

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • New SPID
  • Old SPID
  • PON

Mon - Fri: 5 a.m. - 3 p.m. PT

Falcon Broadband

SPID: 8522

Contact: 719-573-5343, 719-886-7902

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 4 p.m. PT

Farmers Mutual-IA

SPID: 5395

Reseller For: Telespire

Contact: 208-452-2000

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • Phone Number

Mon - Fri: 7 a.m. - 5 p.m. PT

FDN Comms - GA

SPID: 205B

Contact: 877-336-2668

  • Account number
  • Account PIN/passcode
  • OSP billing account name

Mon - Fri: 5 a.m. - 3 p.m. PT

Fibernet Telecom PA Assn

SPID: 3609

Contact: 866-638-2144, 304-333-2117

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • Porting Telephone Numbers

Always open.

Fidelity CommSV II

SPID: 3356

Contact: 800-392-8070, 573-468-8081

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Fidelity Comm-MO

SPID: 3275

Contact: 800-392-8070, 573-468-8081

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Fidelity Tel Co

SPID: 1882

Contact: 800-392-8070, 573-468-8081

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

First Comm LLC OH

SPID: 9682

URL: http://www.level3.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Five Area Tel Co-Op

SPID: 2071

Contact: 806-272-5533

  • Account number
  • OSP billing account name
  • OSP Billing Account
  • Address with ZIP Code
  • Full SSN

Mon - Fri: 6 a.m. - 3 p.m. PT

Florida Digital Network

SPID: 4085

Contact: 800-600-5050, 407-835-0517

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 4 a.m. - 4 p.m. PT

Sat: 5:30 a.m. - 2 p.m. PT

Flowroute Inc

SPID: 683G

Contact: 855-356-9768 (Option 4)

Email: porting@flowroute.com

  

Focal Comm Corp

SPID: 7058

URL: www.level3.com

Contact: 866-895-8470

email: L3POProjects@Level3.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 4 a.m. - 4 p.m. PT

Forthought.net

SPID: 5972

Contact: 817-745-2011, 303-815-1000

  • Account number
  • Account PIN/passcode
  • OSP Billing Account
  • OSP service address with ZIP code
  • No Freezes on the Account

 

Fortmill Telephone

SPID: 0521

Contact: 803-326-7275, 803-326-6500

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Freedom Pop

SPID: 979E
Reseller for Bandwidth
Contact: 888-743-8107, press #, 3
855-703-5785

  • Account number
  • Account PIN/passcode
  • OSP billing account name

Mon - Fri 9 a.m. - 5 p.m. PT

If the response from SPID 979E is 8C, it is usually Freedom Pop.
If it is 6C, it is usually Bandwidth or Google Voice.

Fremont Telcom Co

SPID: 2222

Contact: 716-326-1241

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Frontier CM MN

SPID: 2362

URL: wholesale.frontier.com

Contact: 888-608-8023, 503-266-8224

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 4 a.m. - 5 p.m. PT

Frontier Comm

SPID: 0161, 2473, 5200, 1367
Contact: 855-885-4084, 888-608-8023, 888-444-2267
GUI: https://vfo.frontier.com/

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Communication Method - LSR GUI

Frontier Rochester

SPID: 0121

URL: https://frontier.com/

Contact: 585-777-4515, 888-608-8023

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Communication Method - LSR GUI

If a PID is needed, the end user must call RES customer service at 800-921-8102 and ask for help creating their PID/pass code. (The PID is a passcode, not the account PIN.)

Full SVCS Comput Cor

SPID: 7820

Contact: 412-745-9000 Ext. 267

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code
  • Telephone Number

Mon - Fri: 6 a.m. - 2 p.m. PT

 

Also Known as First Communication.

G

Carrier information

Port out verification

Hours & notes

Ganado Tel Co Inc

SPID: 2076

Contact: 361-771-3334

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon- Fri: 6 a.m. - 3 p.m. PT

GCEC Technologies TX

SPID: 0603

Contact: 903-482-7043

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Globalnaps

SPID: 7755

URL: http://www.gnaps.com/

Contact: 866-225-9161

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Globalcom, Inc.-IL

SPID: 4604

URL: www. firstcomm.com

Contact: 800-860-2934, 312-895-8838

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

GoDaddy

SPID: 505B (Reseller of Neutral Tandem/Sinch)

Email: portout.vms@godaddy.com

Customer Service: 480-366-3550

  • Account number
    Account
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

End Users must go to the carrier that is billing them, not the parent company (Neutral Tandem/Inteliequent/Broadvox/Onvoy/Sinch). Customers can locate the contact number for their carrier on their bill.

Customer must email portout.vms@godaddy.com to get the Port out PIN. 

Google Voice

SPID: 979E

Reseller For: Bandwidth

Contact: Google Voice doesn’t have an 800 Number for servicing port requests. Follow the steps listed in the notes

  • Account number
  • Account PIN/passcode
  • Customer’s must unlock their Google Voice number on their website before porting. Walk the customer through steps listed in doc Unlock and port Google Voice numbers.
    • The customer needs to go to www.google.com/voice/unlock and sign into their Google Voice Account.
    • Under Google Voice number, click Unlock my Number. (If there are multiple numbers, select the number you want to unlock from the drop-down menu.)
    • Click Continue.
    • Sign into Google Wallet to complete the authorization of the port out.
    • Note: Google Voice charges $3 to unlock the Google Voice number for porting out. This fee is waived if the number originally ported in to Google Voice.
  • After the customer has unlocked their Google Voice number for porting, use the following information when the port is submitted:
    • Account # is 10-digit phone number.
    • Default PIN/passcode is 1234. (If the customer has set a PIN for their voicemail, this is the PIN instead.)
  • If these steps do not work, customers must coordinate with Google Voice via chat or email to get the information. Offer to follow up with the customer if applicable.

Grande Comm Networks TX

SPID: 7670

Contact: 940-270-6630

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Grande Communications Networks

SPID: 8511

 

Contact: 1-800-643-4926, 866-406-3289

 

Porting Department: 877-238-6891

  • Account number
  • Account PIN/passcode

Mon - Fri: 6 a.m. - 3 p.m. PT

  • Account number is the SIM Card number.
  • Account PIN/passcode is last 4 digits of SIM number.
  • Conference the call with the customer and the OSP during business hours to release the number for porting. They ask for the 3 most recent outgoing calls. Provide contact information outside of operating hours.

Grasshopper

Reseller for MCI/Verizon Wireline

Contact: 800-820-8210

 

Mon - Fri 8 a.m. - 5 p.m. PT

Great Lakes Cell One

SPID: 6755

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 5 p.m. PT

Sat: 6 a.m. - 10 a.m. PT

GT Communications (ALLTEL)

SPID: 0291

URL: www.fairpoint.com

Contact: 800-400-5568, 716-326-1241

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

GulfTelephone

SPID: 0298

Contact: 866-263-4853. ask for provisioning

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 4 p.m. PT

Sat: 5 a.m. - 9 a.m. PT

H

Carrier information

Port out verification

Hours & notes

Hardy Telecomms - WV

SPID: 8012

  • Account number
  • CCNA Code
  • New SP SPID
  • OSP SPID

 

Hargray of Georgia

SPID: 8900

Contact: 843-842-4440, 843-379-4647

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8 a.m. - 5 p.m. PT

Hargray Tel Co Inc

SPID: 0523

Contact: 843-379-4647, 800-726-1266, press 1

 

Mon - Fri: 5 a.m. - 2 p.m. PT

Hargray, Inc.-SC

SPID: 5385

Contact: 843-379-4647

  • Account number
  • OSP billing account name
  • OSP billing account ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

 

Also known as Consolidated Communication.

HAWAIIAN TELCOM

SPID: 536D, 3100

URL: www.icgcom.com

Contact:

877-482-2211

(877) 482-3322 Option 1, 1, 1

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 11 a.m. - 8 p.m. PT

Hickory Tech

SPID: 8593

Contact: 866-442-5679, 507-386-3659

  • OSP billing account name
  • OSP service address with ZIP code
  • Phone Number

Mon - Fri: 5:30 a.m. - 3:30 p.m. PT

Home Telecom, LLC &

Home Telephone CO

SPID: 712C, 0527

URL: www.tdstelecom.com

Contact: 843-761-9112 Opt 1, press 2, 843-761-9170

  • Account Number or last 4 digits of SSN or Tax ID
  • Account PIN/passcode or Date of Birth
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

 

Date of Birth (mmddyyyy)

Horizon Chillcothe Tel Co

SPID: 0597

Contact: 740-772-8275

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • Last 4 of the SSN

Mon - Fri: 5 a.m. - 1 p.m. PT

 

Account number is normally 9 digits.

HTC Communications

SPID: 0528, 8960

Contact: 888-826-5831, 843-369-8113

  • OSP Authorized User Account Name
  • OSP service address with ZIP code
  • Last 4 of SSN or Tax-ID

Mon - Fri: 6 a.m. - 3 a.m. PT

Name of the provider: Illinois Valley Cellular

I

Carrier information

Port out verification

Hours & notes

ICG Telecom Group

SPID: 7150

Reseller For: Level 3

Contact:

303-414-5080

906-225-9220

email: L3POProjects@Level3.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 3 p.m. PT

Idacomm

SPID: 344B

Contact: 208-336-9200, 770-537-8808

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Ideaone Telecom - ND

SPID: 4708

Contact: 507-386-3659

URL: http://www.ideaone.com

GUI

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Porting tool available 24 x 7

IDS Telcom LLC

SPID: 8368

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

IDT America

SPID: 363A

Contact: 800-972-2777 opt.4, 973-438-2470

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Impact Telecom

Contact: 855-678-1901

 

 

Integra Telecom N MN

SPID: 7770

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Integra Telecom OR

SPID: 7482

URL: www.integratelecom.com

Contact: 218-824-4012

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 5 p.m. PT

Integra Telecom UT

SPID: 3950

Contact: 218-824-4188

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8 a.m. - 5 p.m. PT

Inteliquent / Onvoy, Inc.

SPID: 4899, 213F, 214F, 215F, 263F, 273F, 940E

URL: http://www.onvoy.com

email: LNP@inteliquent.com

  • OSP service address with ZIP code
  • Porting telephone number
  • If customer created a PIN, include it. If not, leave it blank.

Mon - Fri: 6 a.m. - 4 p.m. PT

When submitting a supplemental request, move the DDT 2 business days out.

This wireline carrier requires a CSR.

End Users must go to the carrier that is billing them,not the parent company (Neutral Tandem/Inteliequent/Broadvox/Onvoy/Sinch). Customers can locate the contact number for their carrier on their bill.

Inteliquent/ Onvoy Spectrum

SPID: 624H
Contact: 866-388-7258

 

Mon - Fri: 5 a.m. - 2 p.m. PT

The carrier cannot provide the end user info or support. The end user should contact the carrier that bills them for any end user PIN info.

Interstate Tel Co

SPID: 0371

Contact: 800-417-8667

GUI:
https://porting.wowway.com
LSR Submission: TeleOpsMgmt@wideopenwest.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 4 p.m. PT

IP Horizon

SPID: 515J

Contact: 561-953-4200

Emails:

For fraudulent ports: fraud@iphorizon.com

 

Mon - Fri: 6 a.m. - 1 p.m. PT

Systematic confirmation is sent, but the customer must contact IP Horizon to acknowledge the port and then IP Horizon will remove the conflict.

FOC is revoked if not completed within 5 business days.

Port cancellation must be received by 1 p.m. PT the day before FOC or the MDN is cancelled.

J

Carrier information

Port out verification

Hours & notes

James Valley COOP

SPID: 1664

URL: http://jamesvalley.com

Contact:

605-397-2323

800-556-6525

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

 

Purchased by Centurylink.

James Valley Cooperative Telephone Company

SPID: 815E

Contact: 605-725-1000

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
To locate your James Valley account number and PIN, you can check your online account, bills, or invoices.

Jaguar Comm Inc - MN

SPID: 0793

URL: http://www.jaguarcommunications.com/

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

K

Carrier information

Port out verification

Hours & notes

Kasson & Mantorville

SPID: 1412

Contact: 507-634-2505, 507-634-2862

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

6 a.m. - 3 p.m. PT

 

Purchased by Centurylink.

Key Communications

SPID: 5989

Contact: 802-296-6803

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 1:30 p.m. PT

KMC

SPID: 7581, 8981, 4542, 2362, 6087

Reseller For: Centurylink

URL: http://www.kmctelecom.com/

Contact: 256-705-4824, 877-956-2567

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

6 a.m. - 3 p.m. PT

 

Purchased by Centurylink.

Knology

SPID: 8332 & 6093

URL: www.knology.com

Contact: 256-533-5353, 866-364-4366, 866-202-4801

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

L

Carrier information

Port out verification

Hours & notes

Lake Livingston Tel

SPID: 2104

Contact: 936-566-4242, 660-446-3391

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

LA Ward Tel Exch Inc

SPID: 2103

Contact: 361-872-2211

 

 

LEC OF Michigan

SPID: 2550

URL: http://www.lecmi.com/lecmi/status/
Contact: 603-314-2000

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 1:30 p.m. PT

Lennon Telephone Co

SPID: 0708

Contact: 817-745-2011, 810-621-3302

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • Last 4 of the SSN

Mon - Fri: 5 a.m. - 2 p.m. PT

 

  • Account Number is the phone number.
  • Account PIN/passcode is the login passcode.

Level 3 Comm

SPID: 8824

Contact: 877-253-8353

GUI: L3POProjects@Level3.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • Last 4 of the SSN

 

Level 3 Communications LLC (formerly TW Telecom Inc)

SPID: 7178, 7280, 8994

Contact: portout@level3.com

Account number (Yes-simple ports; No-Non-simple ports)

Mon - Fri: 5 a.m. - 3 p.m. PT

Sat-Sun: Closed

Lexcom

SPID: 0483

Contact: 800-347-1991, 336-249-5945

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

See Windstream for additional Information.

Lightship Telecom

SPID: 4285

GUI: wci.access.portouts@windstream.com

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code
  • Phone Number

 

Line2 (formerly Toktumi)

SPID: ZZZZ

URL: https://www.line2.com/

Contact: 877-787-7817

  • Account number
  • OSP service address with ZIP code
  • Porting telephone number

Always open.

Livingston Tel Co

SPID: 2107

URL: www.livcom.us

Contact: 936-327-4309

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Local Telephone Data

SPID: 2842

Contact: 800-800-9679, 641-209-7167

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSPService Address with ZIP Code

Mon - Fri: 6 a.m. - 3 p.m. PT

Lockhart Tel Co Inc

SPID: 0532

Contact: 803-385-2191

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Logix Comm - OKS or Western Comm

SPID: 7048

Contact: 800-444-3183, 713-865-8171

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Always open.

Lumen (aka Centurylink Communications at NPAC)

EASE Application Support: 1-888-796-9102
Option 2, 2 for LSR
email: helpdesk.ease@lumen.com
LSR Ordering and Provisioning Questions:
Legacy CenturyLink: 1-866-434-2555, Option 1,2

URL: https://ease.lumen.com

  • OSP service address with ZIP code

Residential: Mon - Fri: 6 a.m. - 3 p.m. PT

Business: Mon - Fri: 5 a.m. - 3 p.m. PT

M

Carrier information

Port out verification

Hours & notes

Magic Jack / YMAX

SPID: 594D

Contact: 800-624-4252

Email: customercares@magicjack.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

If port receives RR-8C with remarks Invalid pass code in PID (Personal Identifier), advise the customer that this is the password they set up when they created their account with MagicJack. It is not the PIN code associated with their voicemail.

Marianna & Scenery HL

SPID: 0185

URL: www.fairpoint.com

Contact: 724-267-3333, 513-392-1251

  • Account number
  • Account PIN/passcode

Mon - Fri: 5 a.m. - 2 p.m. PT

MCI - Brooks (MFS of Rochester)

SPID: 257B

URL: www.mci.com/service

Contact:

800-444-3333

888-MCI-LOCAL

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

MCI Metro ATS Inc

SPID: 7227, 7229

URL: http://www.windstreambusiness.com/ or www.mcleodusa.com

Contact:

800-207-7506

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

5 a.m. - 6 p.m. PT

MCI (Intermedia Comm CLC)

SPID: 7149

Reseller For: Verizon

URL: http://www.windstreambusiness.com/ or www.mcleodusa.com

Contact: 800-207-7506, 800-593-1177

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

5 a.m. - 6 p.m. PT

MCI Worldcomm Comm MD

SPID: 7228

Reseller For: Verizon

Contact: 800-207-7506

Obtain LSR and CSR status online:
http://portout.verizonbusiness.com/login.asp

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

McLeod USA (Phone Michigan)

SPID: 7701

Contact: 800-593-1177

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

This carrier does not provide phone support. You must send an email to the email address listed.

McLeod USA Tel - IL

SPID: 7393

Contact: 800-593-1177

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

This carrier does not provide phone support. You must send an email to the email address listed.

Melrose Tel Co

SPID: 1430

Contact: 320-256-7471

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code
 
Microsoft (reseller of Sinch)
SPID: 505B
Email: portout@voice.sinch.com
  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • End Users must go to the carrier that is billing them, not the parent company (Neutral Tandem/Inteliequent/Broadvox/Onvoy/Sinch).
  • Microsoft does not have live customer service. Customers must use chat support to get the account information.
  • Microsoft must log in to Inteliquent portal to obtain the PIN
  • If you received a "Due Date Cannot be Met" fallout from Neutral or a modification is needed, adjust the due date to 2 business days. The time should be 9 a.m. PT.

Mid-Hudson Comm Inc

SPID: 7989

Contact: 800-342-5400

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 5 p.m. PT

Sat: 5:30 a.m. - 2 p.m. PT

Mid-Plains Tel Inc

SPID: 0881

URL: http://info.tdstelecom.com/‌

Contact: 608-664-8159

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Mid-Rivers Telephone Cooperative, Inc.

SPID: 2246, 7830

Contact: 406-485-3301

  • Account number
  • ZIP code
Mon - Fri: 8 a.m. - 4 p.m. PT

Midwest Tel Co

SPID: 1431

Contact: 812-421-0111, 218-338-4000

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Millenium (Onesource Comm -TX)

SPID: 4009

URL: http://www.1scom.com/default.aspx

Contact: 817-745-2011, 817-745-3000

  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 4 p.m. PT

Sat: 7 a.m. - 11 a.m. PT

Millington Telephone Co

SPID: 0571

URL: http://rittercommunications.com/

Contact: 888-336-4466, 901-872-3311

 

  • Also known as "Ritter Communications".
  • Business and Residental

Minet

SPID: 771D

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 8 a.m. - 7 p.m. PT

Moapa Valley Tel Co

SPID: 2353

URL: http://mvtel.com/

Contact: 702-397-2601

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Molalla Tel Co

SPID: 2383

Contact: 503-829-1100, 503-829-1144

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • last 4 digits ofSSN or Tax ID

Mon - Fri: 9 a.m. - 5 p.m. PT

Mountainet Telco -VA

SPID: 3185

Reseller For: AT&T

Contact: 276-452-7316

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Mountain Telcommunication

SPID: 8393

Contact: 530-622-3844, 480-850-9565

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Sat: 10 a.m. to 7 p.m. PT

Sun: 11 a.m. - 6 p.m. PT

MPower Communication

SPID: 7050

URL: http://www.mpowercom.com/

Contact: 800-354-1047

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

MT Angel Tel Co

SPID: 2386

Contact: 503-845-2291

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address

Mon - Fri: 8 a.m. - 5:30 p.m. PT

N

Carrier information

Port out verification

Hours & notes

N Pittsburgh Tel Co

SPID: 0193

Contact: 866-206-7929
GUI

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Natural G.C.

SPID: 985G

Contact: 787-800-0444

email: noc@naturalpr.net

  

Neutral Tandem / Intelliquent

SPID: 505B

Email: portout@inteliquent.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 5 p.m. PT

End Users must go to the carrier that is billing them, not the parent company (Neutral Tandem/Inteliequent/Broadvox/Onvoy/Sinch). Customers can locate the contact number for their carrier on their bill.

Newsouth Comm Corp

SPID: 8660

URL: http://www.newsouth.com/‌

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Sat and Sun: 5:30 a.m. - 7 p.m. PT

 

Account number is normally 10 digits.

This carrier does not provide phone support. You must send an email to the email address listed.

Nextgen Comm WI

SPID: 2999

URL: www.nextgen.com

Contact: 515-369-9000

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 4 p.m. PT

Sat - Sun: 7 a.m. - 11 a.m. PT

No more phone tag

Reseller for Intelliquent

Contact: 614-895-2820, opt. 1 then opt. 9

 

Mon - Fri 5 a.m. - 2 p.m. PT

Nortex Telcom, LLC

SPID: 8845

URL: www.nortex.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6:30 a.m. - 3 p.m. PT

Northeast Louisiana Telephone

SPID: 0435

URL: www.ne-tel.com

Contact: 318-874-7011

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 10 a.m. / 11 a.m. - 2 p.m. PT

Northland Networks

SPID: 7556

URL: http://northland.net/

Contact:

800-499-8421

315-671-6200

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Northstar Access

SPID: 4263

Contact: 763-691-0885

GUI: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Nova Telephone Company

SPID: 0644

Contact: 713-634-3572

email: kim@kclententerprises.net

 

Mon - Fri: 6 a.m. - 3 p.m. PT

Sat - 8 a.m. - 1:30 p.m. PT

Sun - 8 a.m. - 3:30 p.m. PT

NTelos Network - VA

SPID: 7849

Contact:

540-946-3596

540-941-4267

email: lsr@lumosnet.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 2 p.m. PT

NTS Communications, Inc

SPID: 4913

Contact: 806-797-0687 x4452

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Nuvox Communications

SPID: 2505

Contact: 800-600-5050

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Nuvox, Inc Overall

SPID: 4890

Reseller For: AT&T

Contact: 864-331-7942

GUI: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Nynex - LSMS

SPID: 9102

Reseller For: AT&T

Contact: 800-972-2777, option 4

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Merged with Bell Atlantic. Now under Verizon.

O

Carrier information

Port out verification

Hours & notes

Omnitel Comm - IA

SPID: 3620

URL: http://www.omnitel.biz/

Contact: 641-749-2531

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 6 p.m. PT

Onatrio Tel Co

SPID: 0112

URL: http://ontariotel.com/

Contact: 866-353-7209, 315-548-2411

  • OSP Billing Account Billing Name
  • OSP service address with ZIP code
  • Phone Number

5 a.m. - 2 p.m. PT

Cut off is 12 p.m. PT

Onvoy, Inc / Inteliquent

SPID: 4899, 213F, 214F, 215F, 263F, 273F, 940E
URL: http://www.onvoy.com
Contact: 800-609-1025

  • OSP billing account ZIP code
  • Porting telephone number

Mon - Fri: 6 a.m. - 4 p.m. PT

 

  • When submitting a supplemental request, move the DDT 2 business days out.
  • Use wireline validations, taking special note of the following:
    • Ask customer if they created a PIN.
      • If Yes, add PIN to the supplemental request.
      • If No, leave PIN field blank.
  • This wireline carrier requires a CSR.
  • When the information submitted on the port request does not match, Syniverse sends a reject with Remarks through FOM.
  • The OSP cannot see the rejected port request, so do not call them for information.

Optimum / Cablevision

SPID: 4946, 4948, 4950, 7216

Contact: 718-860-3502, 201-236-9712 (Optimum Cablevision), 866-251-4435 (Optimum Business), 973-230-6046 (Cablevision Optimum)

email: retreps@cablevision.com

 

 

Oregon Tel Corp D

SPID: 2389

Contact: 800-848-7969

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Orwell Tel Co

SPID: 0649

Contact: 716-326-1241

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

Ovation Comm of MN

SPID: 7908

Contact: 800-972-2777 opt.4

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Under McLeod USA, purchased by Windstream.

This carrier does not provide phone support. You must send an email to the email address listed.

Oxford Networks - ME

SPID: 5205

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

P

Carrier information

Port out verification

Hours & notes

Pacific Centrex Service

SPID: 3662

Contact: 818-623-2300, 818-487-3662

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Pac-West Telecomm

SPID: 7379, 4229, 2317

Contact: 800-319-0000 press 1

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7:30 a.m. - 5:30 p.m. PT

Paetec Comm Inc

SPID: 4151

Contact: 877-611-7678

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

8 a.m. - 5 p.m. PT

This carrier does not provide phone support. You must send an email to the email address listed.

Palmerton Telephone

SPID: 0196

  • Account number
  • Account PIN/passcode
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Sat: 5 a.m. - 9 a.m. PT

Paul Bunyan Rural

SPID: 4814

URL: www.paulbunyan.net

Contact: 888-586-3100, 218-444-1234

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Cable company

Peerless Network Wire line

SPID: 8356, 063E

Standard support: 312-940-5699

Contact: 888-380-2721 opt. 6

865-251-1763

  • Account number
  • Account PIN/passcode
  • OSP billing account authorization name
  • OSP service address
  • Desired due date

6 a.m. - 2:30 p.m. PT

Penn Telecom Inc

SPID: 8597

Contact: 866-206-7929
GUI

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Pine Drive Tel Co Inc

SPID: 2198

URL: http://pinedrivetel.com/‌

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 2 p.m. PT

Pine Tree Telephone Inc

SPID: 1255, 4121

URL: http://www.ottcommunications.com/

Contact: 207-688-8811, 207-688-8876

  • OSP billing account name
  • OSP authorization name (if applicable)
  • OSP service address with ZIP code
  • Phone Number

Mon - Fri: 5 a.m. - 2 p.m. PT

 

  • Also known as "OTT Communications".
  • Residential and Business service

Pioneer Telephone Coop

SPID: 2393

Contact: 405-375-0262

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • OSP authorization name (if applicable)

Mon - Fri: 6 a.m. - 4 p.m. PT

Sat: 7 a.m. - 3 p.m. PT

Ponderosa Tel Co

SPID: 2332

Contact:

559-868-6000

559-868-6314

800-682-1878

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Popp Comm - MN

SPID: 5512

Reseller For: Century

Contact: 763-797-7900

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • Company name
  • OSP service address
  • OSP authorization name (if applicable)

Mon - Fri: 6 a.m. - 3 p.m. PT

Primelink, Inc

SPID: 6112

URL: www.telepacific.com

Contact:

518-324-LINK

800-398-8145

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 1:30 p.m. PT

Puerto Rico Tel / Claro

SPID: 3201

Contact: 787-273-9999

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Q

Carrier information

Port out verification

Hours & notes

Qwest - Midwest Landline, Northwest Landline

SPID: 9631, 9638, 9636, 2223

Contact: 866-434-2555

For SPID: 9631, 9638, 9636

  1. Press 1 for LNP.
  2. Press 1 for QC Region.

For SPID: 2223

  1. Press 2 for CPL Region.
  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Communication Method - LSR GUI

Qwest - West Coast Landline

SPID: 9636

Contact: 877-719-4294

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Communication Method - LSR GUI

R

Carrier information

Port out verification

Hours & notes

Rainier Connect - WA

SPID: 7720

Hours: Always open

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Ready Telecom - NC

SPID: 8522

Contact: 719-886-7902

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 9:30 a.m. / 10:30 a.m. - 2 p.m. PT

RCN of Philadelphia

SPID: 8309

Contact:

800-746-4726

866-406-3289

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

RCN Telecom Services

SPID: 4108

Contact: 800-746-4726

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

RCN Telecom Services IL

SPID: 8702

Contact: 800-746-4726, 866-406-3289

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

RCN Telecom Services MA

SPID: 7619

Contact: 800-746-4726

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

RCN Telecom Services NY

SPID: 7353

Contact: 800-746-4726, 866-406-3289

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Revol Wireless

SPID: 665D

Contact: 800-738-6547

 

Conference the call with the customer and the OSP during business hours to get the 7-digit account number. Provide contact information outside of operating hours. Remarks: IVR - Telephone number is invalid. Revol Wireless sold its wireless licenses to Sprint.

Ridegeway Tel Co

SPID: 0541

Contact: 803-385-2191

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Thu: 5 a.m. - 2 p.m. PT

Fri: 8 a.m. - 5:30 p.m. PT

 

See Tru Vista.

Ritter Comms AR

SPID: 095A

URL: http://rittercommunications.com/

Contact: 888-336-4466

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
  • Also known as "Ritter Communications".
  • Residential and Business Services

Rise Broadband

Contact: 844-816-9149

 

 

Roanoke Telephone Co

SPID: 0317

Contact: 334-863-2111, 318-322-0015

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Rochester Tel Co Inc

SPID: 0815

  • Account number
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

 

Account number starts with 000.

Rock Hill Telecom

SPID: 0542

Contact: 803-326-7275

 

Always open

 

  • Account number is 8 Digits.
  • Account PIN/passcode is last 4 of the SSN.

Rok Mobile

SPID: 6006

Contact: 909-597-7300

 

Mon - Fri: 7 a.m. - 5 p.m. PT

Roome (RTI-Halsey Tel Co)

SPID: 2375

Contact: 541-369-2211

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Thurs: 8 a.m. - 12 p.m. / 1 p.m. - 5 p.m. PT

RT Communications

SPID: 3410

URL: http://www.rtcom.net/

Contact:

Residential 800-647-9841

Bussiness 888-640-7070

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

RTC Communication

SPID: 4552

Contact: 800-272-2356, 574-223-0206

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

S

Carrier information

Port out verification

Hours & notes

S Plains Tel Co-Op

SPID: 2143

Contact: 806-763-2301

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

SACO River Telephone

SPID: 0020

URL: www.telepacific.com

Contact: 207-992-9911

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Saddleback Comm Co

SPID: 7991

URL: saddlebackcomm.com

  • Account number
  • OSP service address
  • Phone Number
  • E-Bill ID

Mon - Fri: 7 a.m. - 4 p.m. PT

Sandhill Tel Coop

SPID: 0317

Contact: 888-232-7964. 318-322-0015

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Sandwich Isles Comm

SPID: 3021

Contact: 888-995-7274, 808-540-5754

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 10:30 a.m. - 7:30 p.m. PT

SBC Telecom, Inc

SPID: 2664

Contact: 844-266-3011

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

SC Telcom - KS

SPID: 4548

Contact: 866-486-8821

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Service Electric Telephone

SPID: 8320

Contact: 610-799-3131, 610-841-4100

  • Account number
  • Account PIN/passcode
  • OSP billing account name or Authorized User
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Shenandoah Tel Co(ShenTel)

SPID: 0250
URL: https://www.shentel.com/
Contact: 800-743-6835, 540-984-5229

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Sidney Telephone Co

SPID: 3313

Reseller For: Fairpoint Communications

Contact: 716-326-1241

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Sierra Tel Co Inc

SPID: 2338

URL: www.sierratelephone.com

Contact: 559-683-4611, 559-642-0369

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

Sigecom, LLC

SPID: 4111, 0527

URL: teleopsmgmt.com

Contact:

866-496-9669

866-202-4314

866-202-4801
843-761-9170

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

 

  • Account number is the phone number.
  • ZIP Code is important in sending the port request.
  • See Wide Open West or WOW Business.
  • Ports for business customers may receive a 1P error message with this error code in the Remarks " 004: TN inactive or not owned by WOW - if you have any questions, please call 866-202-4314."
    Send a response with this message in the Remarks section "Business account, please send LSR via email to continue the port request."

Sinch FKA Neutral Tandem/Inteliquent

SPID: 505B

Email: portout@voice.sinch.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

  • End Users must go to the carrier that is billing them, not the parent company (Neutral Tandem/Inteliequent/Broadvox/Onvoy/Sinch). Customers can locate the contact number for their carrier on their bill.
  • If you received a "Due Date Cannot be Met" fallout from Neutral or a modification is needed, adjust the due date to 2 business days. The time should be 9 a.m. PT.
Skye Telecom
SPID: 622J
Contact: 360-986-5200		 If you received a "invalid DDT" or "desired due DDT cannot be met" it will be resolved by setting the DDT to 10 business days in ICP.

Smart City Telecom

SPID: 0330

Contact: 407-828-6700

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT

Smithville Telephone Co, Inc

SPID: 0818

Contact: 812-876-6292

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 6 a.m. - 5 p.m. PT

Sat: 6 a.m. - 3 p.m. PT

Snake River PCS

SPID: 3319

Contact: 541-893-6115

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 3:30 p.m. PT

SNET

SPID: 9147

Contact: 800-921-8101, 877-728-1200, press 6

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 7 a.m. - 8 p.m. PT

Sat - Sun: 8 a.m. - 6 p.m. PT

 

SNET is now as Frontier Communications of Connecticut.

Spectrum / Charter Comm / Time Warner

SPID: 5606, 336E, 337E, 338E, 339E, 927D
Contact: 855-707-7328
800-973-7015 (Port Department)
888-438-2427/844-393-4166 (Spectrum/Charter)
844-881-2092
email: Charter.STL.LSR@charter.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 7 p.m. PT

Also known as One Communication or Earthlink.
Residental and Business Accounts

Time Warner takes 3 to 5 business days to complete a port. For Rejection code "Desired due date can’t be met," agent must enter a "Manual Process" remark in ICP.

Spectrum Provisioning

Contact: 844-861-8817, opt. 2

 

 

Stayton Coop Tel Co aka Stayton Cooperative Telephone Company (SCTC)

SPID: 2399

URL: http://www.sctcweb.com/

Contact: 503-769-2121

 

Mon, Wed, Thurs, Fri: 8 a.m. - 5 p.m. PT

Tue: 9 a.m. - 5 p.m. PT

Surewest Telephone

SPID: 2334

Contact: 844-968-7224

  • OSP service address

Specific address handling:

  • Customer billed by "Roseville"
    • If you receive an address mismatch but the address the customer is providing is the same as the one rejected, you may have to use the Roseville address: Central Office, Citrus Heights, CA 95610
  • Remote Call Forwarding Number
    • If you receive the error "We are unable to submit the request via GUI. No Active Service was found for this Phone." OR "We are unable to submit the request via GUI. Customer name and address does not match." Verify the Billing and Authorization names are correct then call Syniverse and ask them to manually process the request as the request must be processed through their GUI and only Syniverse has access.

Syniverse

Contact: 800-892-2888, 888-338-7678 (Wireline Department)

portresponse@syniverse.com

 

Mon - Fri: 5 a.m. - 5 p.m. PT

Client ID: 3669*

888-338-7678 (this is the number we would call to ask for a response)

800-892-2888 (this is the number we would call if a swift ticket is required to resolve an LSR issue - T-Mobile code is 3669)

T

Carrier information

Port out verification

Hours & notes

TCG - AT&T Business VOIP Wireline

SPID: 7125

Contact: 404-248-2106; 404-486-8225

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Send Concurrence to 888-502-1470 (Day of FOC only)

Escalations Tier 2: 303-294-6804

Telnet Worldwide

SPID: 4632, 9725

URL: http://telnetww.com/

Contact: 800-508-1254, 248-485-1004

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

 

U

Carrier information

Port out verification

Hours & notes

Unitel Wireless

SPID: 505B

Reseller for Neutral Tandem

Contact: 855-888-6423

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP cod

End Users must go to the carrier that is billing them, not the parent company (Neutral Tandem/Inteliequent/Broadvox/Onvoy/Sinch). Customers can locate the contact number for their carrier on their bill.

Unowon

Reseller for Windstream

Contact: 877-998-6686

 

 

U.S. Telepac - CA

SPID: 7453

Contact: 877-487-8722. 800-354-1047

  • Account number
  • Account PIN/passcode
  • OSP service address with ZIP code
  • End user name

8 a.m. - 4.30 p.m. PT

U.S. Telepac - NV

SPID: 4652

Contact: 877-487-8722, 213-213-3154

  • Account number
  • Account PIN/passcode
  • OSP service address with ZIP code
  • End user name

8 a.m. - 4.30 p.m. PT

V

Carrier information

Port out verification

Hours & notes

Verizon Wireline

SPID: 9104, 9211, 954F

LNP: 888-636-5317

National Market Center: 800-888-8100

  • When asked for CCNA – Say WCG.
  • Provide the state based on the PON
  • Press 1 for UNI
  • Choose Escalation to reach the LNP
  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code
 

Vonage

SPID: 197D

Contact: 732-528-2600, opt. 2 for customer care

email: Vonage.LNP@vonage.com

 

 

W

Carrier information

Port out verification

Hours & notes

Walnut Telephone Company

SPID 774B

Contact: 712-784-2211

  • Account number
  • PIN/Password
Mon - Fri: 6 a.m. - 2:30 p.m. PT

Wavenation Port

SPID: 700J

Contact: 312-506-0920

  • Press 1 for Port Out.
  • Press 5 for Port In.

Email: voiceportout@infould.bip.com

  

Windstream

SPID: 2417, 1226, 2097, 2147, 4263, 4890, 7815, 8773, 8934, 0999, 1167, 1414, 1482, 1997, 2097, 2147, 7002

Contact: 800-865-1498 opt. 8

Email: wci.access.portouts@windstream.com

  • Account number
  • Account PIN/passcode
  • OSP billing account name
  • OSP service address with ZIP code

Mon - Fri 5 a.m. - 3 p.m. PT

In Remarks, always enter Complex Port when initiating a port or submitting a Supp request.

When the reject error in Remarks indicates Not a Portable Area for CC, call Syniverse and ask to have the reject disputed with the OSP. Work with Syniverse to fix the error.

 WoW (Business/Wide Open West)

SPID 961J

Contact: 866-202-4801

  

X

Carrier information

Port out verification

Hours & notes

XO Communications

SPID: 2557, 4123, 4124, 4125, 4536, 4772, 4773, 4774, 4792, 4793, 4828, 6100, 7056, 7262, 7340, 7341, 7344, 7520, 7521, 7541, 7753, 8340, 8378, 8758, 8958, 8964, 8980

Contact email for order status: xo.portouts@one.verizon.com

  • Account number
  • Account PIN/passcode
  • OSP service address with ZIP code

Mon - Fri: 5:30 a.m. - 2 p.m. PT

To submit LSR: xoportouttransition@one.verizon.com

Y

Carrier information

Port out verification

Hours & notes

Yorkville Tel Coop

SPID: 0584

Contact: 731-643-6121

  • Account number
  • Account PIN/passcode
  • OSP service address with ZIP code

Mon - Fri: 5 a.m. - 2 p.m. PT