Service provider/carrier directory: Wireless

Use this directory to find porting information for wireless carriers.

Wireline/landline carriers are listed on Service provider/carrier directory: Wireline.

Wireless carrier directory

To search for the carrier on the page, use CTRL+F and enter the carrier's name or SPID.

AT&T Wireless

Carrier information

Port out verification

Hours & notes

AT&T Mobile

SPID: 6214

URL: www.att.com/wireless/

Contact:

Customer Care: 800-331-0500
Number Transfer Request Line: 888-898-7685
Port Protection Specialist Line: 8665634705

Postpaid:

Account number
Number Transfer PIN

Sun - Sat: 8 a.m. - 8:30 p.m. PT

AT&T postpaid (consumer and small business)

Customers can obtain their account info through the myAT&T app or AT&T online account, 24/7.
Port-out PINs are good for 4 days on consumer accounts and small business accounts.
The account number is on the bill. It is not the phone number.
There are two types of account numbers for AT&T:
- Unified Account Number: If the customer has multiple services with AT&T under one bill, inform them that they should be using their Wireless Account Number.
- Wireless Account Number: Account number assigned to their cellphone services.
Bundled bills only: The 12-digit account number can be found in the account summary section. Conference the call with the customer and AT&T during business hours for the passcode. It is a 4-digit PIN number. Provide contact information outside of operating hours.
Number Transfer PIN (NTP) are not supported for prepaid accounts.

AT&T sends 6B responses on accounts they have deemed high risk for fraud for their postpaid customers. If the port received a 6B-Port Protection error, tell the customer to follow instructions in the text message sent to their AT&T phone with the PI PTN.

If Remarks say: Fraud Protection - Customer must OK port, 866-563-4705. Modify & resend SSN/Tax ID Incorrect, follow the steps below:

Ask the customer if they have responded to AT&T's text message with the code sent to them.
- Yes: Go to the next step.
- No: If it has been more than 4 hours since the OSP sent the text message, you must cancel the port and resubmit it. Ask the customer to either stay on the line or respond to the AT&T text message within the next few minutes in order to continue working on their port request.
After the customer responded to the text message, modify the DDD_T through a port modification and resend to AT&T.
- Immediate port number activation: Resend the port. A pop-up notification with the correct due date and time of 2 hours 45 minutes displays.
- Delayed port number activation: Update the DDD_T to match the date and time the customer would like the port to complete and activation of the number.
If they have further questions or claim they did not receive the message, provide the following information:
- 'In order to complete your port, we will need to contact AT&T Mobility's Global Fraud team at 866-563-4705 for assistance.'
- Ask for permission to conduct a 3-way call.
  - AT&T's Global Fraud team hours of operation are 7 a.m. - 11 p.m. CT.
  - If the call is outside of hours of operation, provide the number instead of offering a 3-way call

Remarks: AT&T Number Transfer PIN Needed or Incorrect: www.att.com/portout.

AT&T sends a 6B response for Consumer Postpaid customers that have an invalid Number Transfer PIN. Customers can generate the 6-digit Number Transfer PIN via the myAT&T app, by dialing *PORT (*7678) from the AT&T device, or from their myAT&T account online.

Online with my AT&T:
1. Go to People & Permissions in your myAT&T profile. Sign in, if necessary.
2. Click Wireless.
3. Scroll to Transfer phone number.
4. Click Request a new PIN. Your Number Transfer PIN displays on the screen
On myAT&T app:
1. Sign in to myAT&T app.
2. Click More, Manage profile.
3. Click People & Permissions. If you do not see the option, you may need to sign in from a browser.
4. Scroll to Transfer phone number.
5. Click Request a new PIN. Your Number Transfer PIN displays on the screen.

6P - Port Protection with remarks WAL enabled BAN: This response is generated when a postpaid AT&T account has the Wireless Account Lock (WAL) option enabled. All port outs are blocked until this option is disabled. The customer can manage this through the Myatt app (Profile & Settings). More information is available at att.com/wirelessaccountlock.

AT&T Wireless business/government account

AT&T large business/government accounts are distinguished as a Premier Account. This is the difference from a small business account. For small business, see "AT&T postpaid (consumer and small business)" above.

Customers must generate a Number Transfer PIN online or by calling Business Care. To generate online, customers must login to their Premier Online Account:

Go to your AT&T Premier account and sign in.
From the Account Management menu, click Port Out (Transfer) PIN.
Enter a billing account number or a wireless number.
Click Search.
Click Create a PIN.
A success message displays with the Port-out PIN and its expiration date.
- This PIN is also emailed to the requestor.
- Number Transfer PIN(s) generated through their AT&T Premier online account are good for all numbers on the account.
- Number Transfer PINs are 6-Digits long and valid 14 days.

To generate over the phone, an authorized user on the AT&T account must contact Business Care (800-331-0500). The AT&T Port Center cannot assist with generating the Number Transfer PIN for business/government Accounts. Direct them to Business Care.

Business Account Lock option

To protect customers against unauthorized port outs, AT&T has an account lock option for our business accounts.

This is in addition to the current process for port-out validations.
When business account lock is on, a port-out request receives a response of RR 6P Business Account Lock, with remarks "Business Account Lock."
Business customers can manage their account lock through att.com, Premier, or calling Business Care at 1-800-331-0500.
Telecom managers and users with primary account access can manage Business Account Lock.

AT&T Mobile Prepaid

SPID: 6214

Contact: 800-901-9878

Prepaid

Account number
Account PIN

Sun - Sat: 8 a.m. - 8:30 p.m. PT

AT&T prepaid

6P - Port Protection with remarks WAL enabled BAN: This response is generated when a prepaid AT&T account has the Wireless Account Lock (WAL) option enabled. All port outs are blocked until this option is disabled. The customer can manage this through the Myatt app (Profile & Settings). More information is available at att.com/wirelessaccountlock.

T-Mobile

Carrier information

Port out verification

Hours & notes

T-Mobile US

SPID: 6529

Contact: Number Transfer Center: 1-877-207-8009

Account number
Temporary Port-Out PIN (TPOP)

24/7

T-Mobile account lines (Consumer, Business, Government) use a Number Transfer PIN (NTP) for port-out validation.

Review Temporary Port-Out PIN for details.
- Consumer PINs expire after 4 days.
- Business & Government PINs expire after 30 days.
If an incorrect NTP is provided, it returns the error: "6B T-Mobile Number Transfer PIN is required or incorrect: www.t-mobile.com/support/account/transfer-your-phone-number "

T-Mobile / Metro use 6P as a response to help customers protect their customers from unauthorized port. If 6P is received from T-Mobile / Metro, with the account BRP or AU on the line:

Conduct a three-way call with the customer and OSP to remove port protection.
Once the carrier removes port protection, submit a Sup 3.
After submitting the request refresh status in order to see updated status from the OSP.
If OSP sends another RR error, verify with the customer the correct information.

T-Mobile US Prepaid

SPID: 6529

Contact: 877-720-5195

Account number
Temporary Port-Out PIN (TPOP)

24/7

T-Mobile Prepaid accounts use a Number Transfer PIN (NTP) for port-out validation.

Review Temporary Port-Out PIN for details.
- Prepaid PINs expire after 7 days.
If an incorrect NTP is provided, it returns the error: "6B T-Mobile Number Transfer PIN is required or incorrect? Please let us know if you have any questions"

Verizon Wireless

Carrier information

Port out verification

Hours & notes

Verizon Wireless

SPID: 6006

Contact:

Porting: 888-844-7095

Mon - Sat: 5 a.m. - 8 p.m. PT
Sun: 7 a.m. - 5 p.m. PT

Delay and waiting on Response: 800-711-9300

Mon - Fri: 5 a.m. - 8 p.m. PT
Sat: 6 a.m. - 7 p.m. PT
Sun: 7 a.m. - 5 p.m. PT

Postpaid Customer Care: 800-922-0204

Mon - Sat: 5 a.m. - 4 p.m. PT
Sun: 5 a.m. - 2 p.m. PT

Prepaid Customer Care: 888-294-6804

Mon - Sat: 5 a.m. - 4 p.m. PT
Sun: 5 a.m. - 2 p.m. PT

Account number
Port-out Number Transfer PIN (NTP)

All Verizon port outs require a Number Transfer PIN (NTP).

Customers can get this from the Verizon app, online portal, or short code (#7678).
To request a Number Transfer PIN, the customer must be the Account Owner or Account Manager on the Verizon account.

Postpaid

Account # can be found on bill on upper right corner ending in -00001. Do not type the dash.
Customers can generate the 6-digit Number Transfer PIN (NTP):
- From the phone
  1. To request your NTP, dial #PORT (#7678) from the phone.
  2. Complete verification in the (IVR).
  3. The customer receives a free Verizon message with a secure link.
  4. Tap the Generate PIN button from the "Create Your Transfer PIN" screen.
- Online
  1. Sign in to My Verizon.
  2. Click Account > Account Settings > Security Settings > Number Transfer PIN.
  3. Click Generate PIN.
  4. Select email address or MDN SMS to complete the verification process.
  5. Select Allow upon receiving the email or text message.
  6. If the customer receives a text message, select Allow > Generate PIN.
  7. If the customer receives an email, approve it and select Generate PIN on the "NTP" screen.
- Verizon app
  1. Log in to the app.
  2. Tap Account on the bottom of the app.
  3. Tap Edit Profile and Settings.
  4. Tap Number Transfer PIN.
  5. Tap Generate PIN.
Remove Number Lock
- You can turn off a Number Lock with the My Verizon website, app, or by calling Customer Service at *611. You must be an Account Owner or Account Manager to turn off a Number Lock.
- Online
  1. Go to the Verizon Number Lock page. Sign in if requested to do so.
  2. Select Off next to the number(s) to unlock.
  3. For your security Verizon sends an authorization code to confirm. Select the number to be sent the authorization code, and tap or click Send Code.
  4. Enter the authorization code.
  5. Click Submit and then OK.
  6. Click Save Changes. The mobile number(s) you unlocked can now be ported to another carrier.
- Verizon app
  1. Open the menu and tap Account. Sign in if requested to do so.
  2. Tap Account Settings.
  3. Tap Number Lock.
  4. Tap the switch off (black) for the number(s) to unlock. The mobile number(s) unlocked can now be ported to another carrier.

Prepaid

Account number is an alpha-numeric and 12 characters long, i.e. A01234567890.
Customers can generate the 6-digit Number Transfer PIN (NTP):
- From the phone: Dial #7678 from your phone to request your Number Transfer PIN.
- Retail/store: Retail Store Rep validates the Account PIN/Secret Question Answer & check customer’s government-issued photo ID and generate a NTP.
- Customer Care: Care can generate an NTP for the customer.
Find the account number:
- My Verizon app (Not registered)
  1. Open the My Verizon app.
  2. Tap Register, then Prepaid Mobile.
  3. Enter the prepaid number and account PIN.
  4. Select Send me a free text message.
  5. Tap Continue.
  6. Enter the verification code sent to the phone.
  7. Complete the Create a Profile steps.
  8. Tap the menu (three lines) in the upper-left corner.
  9. Tap Account.
  10. View the account number. It starts with A.
- My Verizon app (Registered)
  1. Sign in to My Verizon app.
  2. Tap the menu (three lines) in the upper-left corner.
  3. Tap Account.
  4. View the account number. It starts with A.
For Automated SMS with Port Fallout Case: If a port request is submitted with an incorrect or missing Number Transfer PIN (NTP), Verizon system rejects the request using 6B port fallout reason code. An NTP is automatically generated and sent to the device via SMS.

6B response for Number Transfer PIN or 6P response for Number Lock from Verizon

Verizon sends a 6B-Port Protection error for wireless postpaid and prepaid accounts with an incorrect PIN. These customers are required to generate a 6-digit Number Transfer PIN to be used in the PIN field on the port request. This PIN is good for all porting PTNs on the account.

Business/Government accounts additional details

Verizon Wireless business account lines require the existing Number Transfer PIN (NTP) process for port-out validation.

The customer can generate the NTP on their online account or through Business Contact Center Agents.
An NTP for a business account is a 6-digit temporary PIN generated for individual lines on the accounts which expires after 7 days. (By contrast, a consumer NTPs is generated at the account level for all lines on the account.) A business account can have multiple NTPs but only one per line.
Account PINs are no longer used for port-out validation for business lines.
The NTP is entered in the PIN/Password field on the Wireless Port Request. If an incorrect NTP is provided on the port request, it returns the message '6B - VZW Number Transfer PIN needed OR Incorrect?'
Multi-line port requests do not receive port confirmations, because only one entry is available on the wireless port request electronic form for the NTP and each NTP will be different. The following message indicates that port-out requests for multiple lines with different NTPs need to be sent individually: '1P - MULTILINE PORTOUTS ARE NOT ACCEPTED?'
Generate NTP using Verizon Business Portal:
1. Sign in to the My Business website or app as an Account Owner/Manager.
2. Go to Manage > Account > View wireless numbers.
3. Select the wireless number you want to transfer.
4. Under the Device Information section, select Number Transfer PIN.
5. Click Generate PIN.
AutoPort services:
- Verizon offers a service called AutoPort for business and government customers. This service works like our Port Out Widget in that a PIN/password does not need to be verified. Customers can request this service by calling Verizon.
- Note: We have seen issues where customers are porting large volumes of numbers over and some of them are not selected for AutoPort. Verizon must select each line individually. In these situations, only the customer can request numbers be set up for AutoPort with Verizon. Offer a 3-way call with customer and Verizon to help facilitate this.
Verizon SPOC (Specific Point of Contact): Verizon assigns their business/government customers a SPOC (Specific Point of Contact). This is a person who is familiar with the business/government account and can help with providing information for port outs. If the customer doesn’t know who their Verizon SPOC is, they can call Verizon and ask

0-9

Carrier information

Port out verification

Hours & notes

3 Rivers PCS, Inc (Cellular One)

SPID: 6922

Contact: 866-702-1248, 877-424-4666

Account number
Account PIN/passcode
OSP Billing Account Address

Mon - Fri: 6 a.m. - 3 p.m. PT

A

Carrier information	Port out verification	Hours & notes
Access Wireless SPID: 5123 Contact: 888-900-5899 New Customers: 888-900-5899 Existing Customers: 866-594-3644	Account number Account PIN/passcode	Mon - Fri: 5 a.m. - 9 p.m. PT Sat: 6 a.m. - 9 p.m. PT Sun: 7 a.m. - 4 p.m. PT
Advantage Cellular SPID: 6935 Reseller For: AT&T Contact: 615-464-2355, 800-772-8645	Account number Account PIN/passcode OSP billing account name OSP service address with ZIP code Last 4 of the SSN if no PIN	Mon - Fri: 6 a.m. - 4 p.m. PT
AIirdigm Comm Inc SPID: 7642 URL: www.airfiremobile.com Contact: 920-707-3919 email: MCooney@airadigm.com	Account number Account PIN/passcode	Office Address: 2301 Kelbe Drive Little Chute, WI 54140
AirTalk Wireless Contact: 855-924-7825 English Press 1/ Spanish Press 2 IVR - Welcome to AirTalk Wireless Subscriber using the service Press 3 email: porting@hthcomm.com		Mon - Fri: 6 a.m. - 6 p.m. PT Sat: 8 a.m. - 5 p.m. PT
AirVoice Wireless SPID: 6214 or 6006 OCN 987C (for AT&T) Reseller For: AT&T/Verizon Contact: 888-944-2355 or 707-289-2355 email: porting@hthcomm.com support@airvoicewireless.com	Account number Number Transfer PIN	Mon - Sat: 7 a.m. - 7 p.m. PT Account number is 7-12 digits. If the customer lost the SIM card, conference the call with the customer and the OSP during business hours. Provide the OSP's contact information outside of operating hours. For Response type "Delay and need a manual response," contact the customer before calling the OSP, because the OSP requires customer validation. To contact an AirVoice agent: Dial contact number. Press 1 for English. Enter the porting PTN (must be active with OSP). Wait for agent.
Alaska Digitel SPID: 6009 Contact: 907-274-3114	Account number Account PIN/passcode	Mon - Fri: 9 a.m. - 9 p.m. PT Sat - Sun: 10 a.m. - 7 p.m. PT Account number is the last 9 digits of the SIM card number. PIN is 5 digits.
Alltel Wireless SPID: 6300 URL: alltellwireless.com Contact: 800-255-8351, 800-761-3179 email: aci_wnp_support@alltel.com	Account number Last 4 of SSN OSP account billing address with ZIP code	Mon - Fri: 5 a.m. - 5 p.m. PT Customers can text 692228 myacct from the Alltel phone, and it displays the account number OR customers can log into the website. Account number is the 9-digit mobile number. Password is their 4-digit PIN. For Allied Wireless: ACCT# is as listed on their statement. Add 1000000 to the beginning of the account number and ignore the digits after the dash.
Altice Mobile CSC Wireless, LLC SPID: 425J Contact: 516-803-1588 email: LNPMobile@alticeusa.com	Account number ZIP code Port Out PIN	Mon - Fri: 5:30 a.m. - 3 p.m. PT Sat: 5:30 a.m. - 3 p.m. PT Note: Customer must contact Altice Customer Care department at 866-200-7186 to generate the port out PIN. For the questions about their process, we needed to email portouts@cablevision.com
Americell PA-3 LTD SPID: 9475 Contact: 570-723-7314 570-723-7329 570-513-0114 email: lnp@indigowireless.com	Account number Account PIN/passcode
ANB (DBA Cricket) SPID: 561D URL: Cricketwireless.com Contact: 800-274-2538	Account number Account PIN/passcode	Always open. 10 digits account number is the Phone number. 4 digit PIN.
Appalachian Wireless SPID: 6940 Contact: 800-438-2355 email: lnpcsr@ekn.com or posborne@ekn.com	Account number OSP account billing name Last 4 of SSN	Mon - Fri 6 a.m. - 3 p.m. PT Sat: 6 a.m. - 12 p.m. PT 11 digit account number can be found on the bill.
Assurance Wireless for Metro SPID: 392A, 899D Contact: AW Care Line - 888-321-5880 email: AWTier3@t-mobile.com	Account number Number Transfer PIN	Mon - Fri: 5 a.m. - 8 p.m. PST Sat - Sun: 5 a.m. - 6 p.m. PST Number Transfer PIN is 6-digits Primary method of contact is email. When calling AW Care Line, ask to be transferred to the port department in Tier 3
Atlantic Seawinds SPID: 6214 Reseller For: AT&T Contact: 910-371-2862 910-754-4311	Account number Account PIN/passcode	Mon - Fri: 5 a.m. - 3 p.m. PT

B

Carrier information	Port out verification	Hours & notes
Blanca Tel Co SPID: 2182 Contact: 719-379-3839	Account number OSP account billing address	Mon - Fri: 9 a.m. - 4 p.m. PT Account number is 0-5 digits. Password: None Billing address is required.
Blue Wireless SPID: 5338 Contact: 716-605-9500	Account number OSP account billing name Account PIN/passcode	Mon - Fri: 6:30 a.m. - 4 p.m. PT Needs a Mobile number before they connect to Port Department.
BlueGrass Networks SPID: 7319 Contact: 270-765-6361 Alternate contact: 800-928-2355	Account number Account PIN/passcode	Mon - Fri 6 a.m. - 5 p.m. PT Sat - Sun: 6 a.m. - 3 p.m. PT Customer care is closed during Memorial day, Labor day, Christmas day, Thanksgiving day, and 4th of July
BlueGrass (Kentucky RSA 3) SPID: 3106 Reseller For: Home Time Wireless Contact: 270-765-6361, 800-928-2355, press 4 email: porting@bluegrasscellular.com	Account number ZIP code Account PIN/passcode OSP account billing name	Mon - Sat: 5 a.m. - 5 p.m. PT
BlueGrass (Kentucky RSA 4) SPID: 3107 Reseller For: Home Time Wireless Contact: 270-765-6361, 800-928-2355, press 4 email: porting@bluegrasscellular.com	Account number ZIP code Account PIN/passcode OSP account billing name	Mon - Sat: 5 a.m. - 5 p.m. PT
Boomerang SPID: 6300 Contact: 615-327-2337, 667-367-1216	Account number Account PIN/passcode	Mon - Fri 6 a.m. - 6 p.m. PT Sat: 9 a.m. - 3 p.m. PT
Brazos Cellular (SOUTH #5 RSA) SPID: 5306 Reseller For: AT&T Contact: 940-564-8050 800-687-7996	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 3 p.m. PT
Buck Eye SPID: 7608 Contact: 419-724-9800, 419-724-9898 email: provisioning@telesystem.us		Mon - Fri: 6 a.m. - 3 p.m. PT Customer Care is 24/7.
Buzz Wireless / Life Wireless StoreFront Selling BOOST Wireless Contact: 770-818-3738, 888-543-3620	Account number Account PIN/passcode	Hours vary based on the store front

C

Carrier information	Port out verification	Hours & notes
Cammio, LLC SPID: 022H (Wireless) SPID: 939H (VOIP/IPES) URL: https://app.porting.com Porting Department: 919-890-0000 Opt 3 email: portout@cammio.com	Account number OSP account billing name OSP account billing address and ZIP code	Mon - Fri: 5 a.m. - 2 p.m.. PT Sat/Sun - Closed
Carolina West Wireless SPID: 5932 Contact: 336-973-5000	Mobile Number Account number Account PIN/passcode code ZIP code Verify if the number is active	Mon - Fri: 5 a.m. - 3 p.m. PT Sat: 7 a.m. - 11 a.m. PT
CC Communications SPID: 499B Contact: 775-423-0020, 775-423-7654 x7273	Account number Account PIN/passcode OSP account billing name Last 4 of the SSN	Mon - Fri 5 a.m. - 2 p.m. PT
Cell Net SPID: 6214 Reseller For: AT&T URL: http://www.cellnetwireless.com Contact: 775-423-0020	Account number Account PIN/passcode	Cell Net is a subsidiary of Dish network.
Cell One of NE CO aka Viaero Wireless SPID: 6874 Contact: 877-484-2376, press 1, then 4 email: customerrelations@viaero.com	Account number Account PIN/passcode OSP account billing name Last 4 of the SSN OSP Account Biling Address	Mon - Fri 6 a.m. - 4 p.m. PT Sat: 8 a.m. - 4 p.m. PT 6B - Fraud Prevention/Customer Action Needed A fraud prevention error when porting a number from Viaero Wireless means the carrier has flagged the port request as potentially risky or unauthorized, so they temporarily block it until verification is completed. Contact the OSP to remove fraud prevention.
Cellhire SPID: 6529 Reseller For: T-Mobile Contact: 214-355-5259	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 4 p.m. PT
Cellular 29 (Also know as Chat Mobility) SPID: 6674 Contact: 712-824-7790, 712-824-7796	Account number OSP account billing address SP Account Billing Name Port-out PIN/pass	Mon - Fri: 6 a.m. - 4 p.m. PT Sat: 7 a.m. - 11 a.m. PT 6P - Account Provider Protection w/ Remarks The Account Holder must contact Chat Mobility to remove the account lock. This Error is received when an Account Lock has been enabled with the OSP. Work with the customer and the OSP to resolve. The customer must remove Account Lock. 8C – Number Transfer PIN Required This error happens when the PIN on the port is not the number/porting transfer PIN. All port-outs from Chat Mobility (Cellular 29) must use a port-out PIN. Work with the customer and the OSP to resolve
Cellular Network Pioneer / Enid Cellular SPID: 4196 Contact: 800-641-2732, 405-375-6969 email: portcenter@ptci.com	Account number Account PIN/passcode ZIP code	Mon - Fri: 6 a.m. - 2 p.m. PT 6-digit account number.
CELLULAR PLUS SPID: 6214 Reseller For: AT&T Contact: 615-327-2337	Account number Account PIN/passcode
Cellular Properties SPID: 6762 Contact: 800-962-4046, 800-735-2355 email: portcenter@cellular1.net	Account number OSP account billing address OSP account billing name Last 4 of SSN	Mon - Fri: 6 a.m. - 1 p.m. PT
Centennial of Puerto Rico SPID: 6592 Contact: 787-620-3255	Account number Account PIN/passcode	Mon - Fri: 5 a.m. - 2 p.m. PT
Century Telephone SPID: 6214, 792C Reseller For: AT&T Contact: Wireless: 866 835 8648; Wireline: 888 477 1747		Mon - Fri: 5 a.m. - 5 p.m. PT
Chariton Valley Cell SPID: 6021 Contact: 888-305-3087, 660-395-9635 email: lnp@charitonvalley.com	Account number Account PIN/passcode OSP account billing address Last 4 of SSN Tax-ID for business account	Mon - Fri: 6 a.m. - 3 p.m. PT
Chesnet Communication SPID: 0515 Contact: 864-461-2211	Account number Account PIN/passcode SSN for Individual Account Tax-ID for Business Account Business OSP Account Billing Name OSP Account Authorized User Name	Mon - Fri: 5 a.m. - 2 p.m. PT Account number can be found on the bill.
Chester SPID: 0516 Reseller For: Tru Vista / AT&T Contact: 803-581-9104, 803-385-2191	Account number Account PIN/passcode	Mon - Fri: 5:30 a.m. - 1 p.m. PT
Cintex Contact: 855-655-3097 email: porting@hthcomm.com
Choice Wireless SPID: 3533 URL: http://www.choicewireless.biz Contact: 719-626-0000 In a Navajo Location, press 1. (Navajo Nation Service Locations: Arizona, New Mexico and Utah) Outside the Navajo Nation, press 2.	Account number OSP account billing name OSP account billing address	Mon - Fri: 8 a.m. - 53 p.m. PT Conference the call with the customer and the OSP during business hours. Provide contact information outside of operating hours. Account PIN/passcode is not required.
Citizens Mohave Cells SPID: 6831 Reseller For: AT&T URL: Mohavewireless.com Contact: 928-681-0320	Account number Account PIN/passcode
Claro / SafeLink / PureTalk / Life Wireless SPID: 4823 Reseller For: Verizon Puerto Rico Life Wireless & PureTalk Contacts: 888-458-7740 - PureTalk Customer Service 888-543-3620 - Life Wireless Customer Service Claro Number Transfer (Spanish): 787-751-5151, Claro Sales & Customer Service: 787-763-3333	Account number City State ZIP code Account PIN/passcode	Mon - Fri: 4 a.m. - 1 p.m. PT Account number is 9 digits. PIN field must be left blank if customer says they have no PIN to avoid fallout. Most representatives are Spanish speakers. Conference the call with the customer and the OSP during business hours. Provide contact information outside of operating hours. Ask the customer to call back when they have the needed information. SafeLink (reseller of Claro) can take up to 24 hours for a response. If the send a Delay, call and ask for it to be escalated. SafeLink account numbers are 9 digits. If the first response is an 8D, submit a supp request with the PIN blank and ZIP Code 33178 PureTalk / Life Wireless (reseller to Claro) account numbers are 9 digits. If the first response is an 8D, submit a supp request with this information: ZIP Code: 30015 City: Covington SSN: 2222 First name: Telrite Corps Last name: Customer Password/PIN: (blank)
Claro PR Postpaid/Prepaid/Business Customer Sales & Customer Care Service (Other Account Information): 787-775-0000 or 787-763-3333 Customer Only NTP: 787-793-1258 Service Providers Only (not customer): 787-751-5151 Claro Sales & Customer Service: 787-763-3333	Number Transfer PIN ZIP code	Mon - Fri: 4 a.m. - 1 p.m. PT Sat-Sun: Closed Claro Wireless postpaid and prepaid customers need to generate a Number Transfer PIN, which is used when validating and authorizing for TN port-out requests. When a response to a port out request of POSTPAID and PREPAID customers indicates, ? password/pin required or incorrect? customer needs to contact at 787-793-1258 for authentication and request the Number Transfer Pin. The system generates a random six-digit number that is stored in the CUSTOMER ACCOUNT INFORMATION and is valid for 7 days. After 7 days, the NTP Code expires and a new NTP Code should be generated and requested by the customer. For validation of any other customer information (account number, billing address), the customer needs to contact: 787-775-0000. Claro PR requires a Number Transfer PIN (NTP) for our business accounts. The Claro PR mobile account PIN is no longer used to validate business port outs. The 6-digit NTP is valid for 7 days. Business customers can obtain their 6-digit NTP via: calling Customer Care at 787-793-1258. If the Number Transfer PIN provided is incorrect, the port request receives a resolution required response with the error: 6B Transfer PIN needed or incorrect.
Clear Talk SPID: 6214 Reseller For: AT&T Contact: 864-642-1234	Account number Account PIN/passcode OSP account billing name OSP Account Biling Address with ZIP Code
ClearTalk SPID: 2096 Contact: 888-611-0154	Account number Account PIN/passcode OSP account billing name OSP account billing address	Mon - Fri: 8:30 a.m. - 5 p.m. PT
Comporium SPID: 6214 Reseller For: AT&T Contact: 803-283-9011	Account number OSP billing account name OSP service address with ZIP code	Mon - Fri: 5 a.m. - 2 p.m. PT The carrier does not provide the customer's information but provides the information needed to complete the request. Account number is the 1st 13 digits of the bill. If a 14 digit account number is provided, the customer may or may not have a PIN/Password.
Concord Telephone Co. SPID: 6214 Reseller For: AT&T Contact: 877-538-2567	Account number Account PIN/passcode	Mon - Fri: 4 a.m. - 4 p.m. PT Sat: 5:30 a.m. - 2 p.m. PT
Connecticut Telephone SPID: 6214/ 578B Reseller For: AT&T Contact: 203-985-1000	Account number Account PIN/passcode
Consumer Cellular SPID: 6214 / 157D Reseller For: AT&T and T-Mobile URL: www.consumercellular.com Care Department: 888-750-5519 Porting Department: 888-465-6690 email: ccinumport@consumercellular.com	Account number NTP OSP account billing name OSP ZIP Code	Mon - Fri: 5 a.m. - 6 p.m. PT Sat: 6 a.m. - 5 p.m. PT Sun: 7 a.m. - 4 p.m. PT Verify the ZIP code. ZIP code is required with the billing address. Conference the call with the customer and the OSP during business hours to get their account number and PIN. Provide contact information outside of operating hours. Account number is 7 or 9 digits, numeric. For NTP: Recommend the customer contact Consumer Cellular via chat at https://www.consumercellular.com/contact Customer may also reach out to Consumer Cellular to obtain the NTP through their Care department at 888-750-5519. If the customer is unable to access chat, call 888-465-6690 and conference the customer with Consumer Cellular porting department. Consumer Cellular can send the NTP by SMS or email if the customer has email on file. Each line of service has its own unique NTP. The NTP does not expire unless a new NTP PIN is generated. To remove port protection, the customer must call Consumer Cellular Care Department. For Response type "Delay and need a manual response," contact the customer before calling the OSP, because the OSP requires customer validation.
Cox Wireless SPID: 6006 Reseller for: Verizon Contact: 800-969-6587	Account number Number Transfer PIN	Mobile Technical Service: 24/7 NTP is 4 digits. To obtain an NTP, contact Cox Wireless at the 800 number. A technical representative will assist you in generating the number transfer PIN and can send it via text or email. This PIN applies to all active lines on the customer’s account. Steps to reach a Technical Representative for Number Transfer PIN (NTP) 1. Call Cox Wireless at the 800 number. 2. IVR Prompt: After the initial message, you’ll be asked to enter the street address. Do not enter any information—wait until the IVR moves to the next option. 3. Select from the Options: Press 1 for Billing & Payments Press 2 for Technical Support Press 3 for Moving to a New Address → then select Technical Support (Press 2) 4. Select from Technical Support Menu: Press 1 for Internet Press 2 for TV Press 3 for Voice Service → select Voice Service (Press 3) and wait until an OSP representative answers the call.
Cricket Comm SPID: 6214, X508 OCN: X508 (for AT&T) Reseller For: AT&T URL: www.cricketwireless.com Contact: 833-973-2500, option 2 email: porting@cs.cricketwireless-mail.com	Account number Number Transfer PIN (NTP)	Mon - Sat: 6 a.m. - 5:30 p.m. PT Sun: 9 a.m. - 5:30 p.m. PT 9 digit numeric account number. Account number can be found online or by calling the Cricket Porting Department > Option 2. For account with passcode, the passcode is their authorization ID (or AID. this is 4-digit numeric). Chat option available for port issues via Cricket website. Using Short Code: PORT (7678)/PORTAR (767827) Cricket customers can dial this from their Cricket device to transfer directly to the NTP Request Line. After affirming they want to receive an NTP, the customer receives an SMS containing the NTP and its expiration date. Online For accounts with NTP, customer can retrieve their NTP by going to cricketwireless.com. From the NTP Support page, customers can sign into Cricketwireless.com to generate and view the NTP. 6B - Remove Account Lock at Cricket Wireless.* This error occurs when customers have turned on the Cricket Account Lock service. Until this feature is turned off, all port out attempts are blocked. Once the service is deactivated, port-out requests validate normally. Customers can manage this feature through their myCricket app. To turn off account lock: Log in to the MyCricket app. Open Settings. Under Security, toggle off Account Lock. Click Continue. A one-time PIN sends to your mobile device. Enter the code into the verification screen to turn off Account Lock. Note: For multi-line accounts, a PIN sends to the mobile device that that is selected within the app at the time you toggle off Account Lock. 6P - Number Transfer PIN required or incorrect. (NTP is only for consumer customers.) If the Number Transfer PIN provided is incorrect, the port request receives a resolution required response with the error code of 6P - MDN has service provider port protection. The 6-digit Number Transfer PIN is entered in the PIN/Password field on the Wireless Port Requests. Cricket’s NTP is good for five days. Customers generate the 6-digit Number Transfer PIN by dialing 611 from their Cricket device or calling Cricket at 1(800) 274-2538. If the customer needs assistance in generating their NTP, instruct customers that there are two ways customer can get their NTP: Requesting NTP via IVR First is by dialing the short code 611 using Cricket phone Customer would need to follow the prompts to generate the NTP Customer should receive their NTP via SMS to their Cricket device For customers who do not have their device anymore, please direct customer to the Cricket store to complete identify verification. Requesting NTP by Calling Cricket Dial 1-800-274-2538 Follow prompts to get to Care Customer must be able to provide Account PIN to authenticate and receive NTP from Care agent For customers who do not have their device anymore, please direct customer to the Cricket store to complete identify verification If customer cannot authenticate with their Cricket Account PIN, they are directed to their local Cricket store to start the validation process. For Response type "Delay and need a manual response," contact the customer before calling the OSP, because the OSP requires customer validation.
C Spire (formerly Telepak) Contact: Porting dept: 601-487-7951 Port-out: 855-277-4735 Sales (port-in): 855-277-4734		Mon - Sat: 6:00 a.m. - 3:00 p.m. PT C Spire Port Out Process When a C-Spire customer ports out their number, they will receive a text message containing instructions tailored to their specific situation. The next steps may vary depending on the issue: Possible Customer Actions: Visit a C-Spire Store Required if identity verification is needed. Note: This process cannot be completed over the phone. Call the Care Department For account-related concerns, customers should contact: 662-535-0834 Respond to the Text Message In some cases, customers may simply need to reply with a specific code provided in the message. Note: For Response type: Delay, the AH must call 662-535-0834 for customer account verification. Explain that C Spire does not accept a 3-way call from NSP due to Security. Offer to Transfer the customer over to C-Spire or offer to stay on the call and the customer can do all the talking. With C Spire and once they conclude that call, the conversation can resume.
Cumberland Cellular SPID: 3108 Reseller For: BlueGrass Wireless Contact: 800-928-2355, press 4 email: porting@bluegrasscellular.com	Account number Account PIN/passcode	Mon - Sat: 5 a.m. - 5 p.m. PT Bluegrass Cellular is the parent carrier for Cumberland Cellular [3108].
Curatel LLC SPID: 993B Contact: 213-639-7834		Mon - Sat: 6 a.m. - 5:30 p.m. PT

D

Carrier information

Port out verification

Hours & notes

DCN Wireless

SPID: 211B

Reseller For: Verizon / AT&T

Contact: 818-227-3333

Account number
Account PIN/passcode

Mon - Fri: 8 a.m. - 4 p.m. PT

DISH Wireless LLC (aka Boost Mobile)

SPID 490J

SPID: 6214/6529

Reseller for: AT&T and T-Mobile

Contact: 877-930-6129

Customer Care: 833-502-6678

Customer IVR Porting Dept.: 833-459-2667

Direct to Porting agent: 877-648-3593

email: mvno.porting.notifications@dish.com

Account number
NTP
ZIP code

Mon - Fri: 4 a.m. - 8 p.m. PT

Sat - Sun: 4 a.m. - 7 p.m. PT

Number Transfer PIN (NTP)
- The customer must call into Customer Care 833-502-6678 to obtain their 6-digit Number Transfer PIN. The NTP for Boost can be 4, 5, or 6 digits and is issued at the MISDN level (not the account level).
- Number Transfer PIN errors show as "6B - Fraud Protection"

For Response type "Delay and need a manual response," contact the customer before calling the OSP, because the OSP requires customer validation.

E

Carrier information

Port out verification

Hours & notes

EDGE Wireless, LLC

SPID: 3874

Account number
Account PIN/passcode

Everything Wireless

SPID: 232B

Reseller For: AT&T

Account number
Account PIN/passcode

Mon - Fri: 6 a.m. - 3 p.m. PT

Closed on weekends and holidays.

F

Carrier information	Port out verification	Hours & notes
Farmers Cell Tel SPID: 8710	Account number OSP account billing name OSP account billing address with ZIP code
Farmers SPID: 118B Reseller For: AT&T Contact: 888-218-5050	Account number Account PIN/passcode	Mon - Fri: 5 a.m. - 3 p.m. PT Some accounts do not have a Account PIN/passcode.
Flat wireless SPID: 036F Contact: 888-611-0154, IVR answers, wait for rep	Account number Account PIN/passcode ZIP code	Mon - Sat: 7 a.m. - 5 p.m. PT

G

Carrier information	Port out verification	Hours & notes
Gen Mobile SPID 490J Customer Service: 833-528-1380 Customers can dial 611 from their phone. Online chat: https://www.genmobile.com		7 a.m. to 5:30 p.m. PT (seven days a week) Note: Customer Service transfers to the Porting department, because they do not have a direct contact number. This requires the customer on the line to complete the transfer.
General Iron & Supply Co. / Red Pocket OCN: 519D (under SPID 6214) Reseller For: AT&T SPID: 519D Contact: 712-775-8777 Email: porting escalation@redpocket.com	Account number Account PIN/passcode Number Transfer PIN ZIP code	Mon - Sat: 5 a.m. - 10 p.m. PT Sun: 5 a.m. - 9 p.m. PT GENI or Red Pocket. 2nd email: support@redpocketmobile.com Account number is 9-12 digits, numeric. PIN/password is the last 4 digits of the SIM. If leaving voicemail, advise the customer to call their current carrier or go to their online account to remove port block. If speaking with the customer, inform the customer about the port block and advise that we need to call OSP to remove it or provide steps for self-service. Log in to your online account. Click Port Management. Click Turn Off Your Port Blocker. Click Get your Account Number, Transfer PIN, and Account Profile Zip Code. For Response type "Delay and need a manual response," contact the customer before calling the OSP, because the OSP requires customer validation.
Gigs SPID: 6214 / 924K Reseller For: AT&T Email: support@gigs.com	Account number NTP
Golden State Cellular SPID: 6696	Account number Account PIN/passcode
Google Fi Wireless SPID: 6529 Contact: 844-825-5234	Number Transfer PIN Account number	Hours: 24/7 The OSP can provide a response and account information. Customers can access their Google Fi Wireless app or the Google Fi website (fi.google.com) to obtain their account information.
GoSmart Mobile SPID: 6529 Reseller For: T-Mobile Partner Brand URL: gosmartmobile.com Contact: 877-582-7788, wait for rep in IVR	Account number Account PIN/passcode	Account number is the phone number. Gosmart is partner brand of T-Mobile.
Grande Communications Networks SPID: 8511 Contact: 1-800-643-4926, 866-406-3289 Porting Department: 877-238-6891	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 3 p.m.PT Account number is the SIM Card number. Account PIN/passcode is last 4 digits of SIM number. Conference the call with the customer and the OSP during business hours to release the number for porting. They ask for the 3 most recent outgoing calls. Provide contact information outside of operating hours.
Great Call / Jitterbug SPID: 6006 Reseller for Verizon Contact: 800 463 5412 Care contact: 800-733-6632 (porting dept.)	Account number PIN/Passcode Billing ZIP Code	Mon - Fri: 7 a.m. - 5 p.m. PT They do not respond automatically if there are duplicate requests; these require manual responses, which may take 24-48 hours.
Grex Wireless Contact: 814-676-5000		Mon - Fri: 6 a.m. - 3 p.m. PT Sat: 7 a.m. - 2 p.m. PT Sun: 9 a.m. - 1 p.m. PT

H

Carrier information	Port out verification	Hours & notes
H2O / Locus Telecom SPID: 6214 Reseller for AT&T Customer Service: 800-643-4926 Option 1, 3, 6, 6 Contact: 877-205-8600 Port Department: 800-620-5809 Option 3, 4 email Address: pcscsforms@locus.net	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 8 p.m. PT Sat - Sun: 7 a.m. - 8 p.m. PT Account number is system generated 8 digits. PIN is the last 4 digits of the Simcard number. Call the Port Department to get a manual response.
Hargray Wireless LLC SPID: 0532 Contact: 843-379-4647, 800-726-1266, press 1 and wait for rep email: hargrayportcenter@htc.hargray.com	Account number Account PIN/passcode	Mon - Fri: 5 a.m. - 2 p.m. PT
Hawaii Direct Telephone SPID: 844F Contact: 808-440-8700, 808-426-4527 email: plntcsdh@planttel.net		Mon - Fri: 6 a.m. - 2 p.m. PT
Hawaiian Telecom SPID: 3100 Contact: 877-482-3322, press 1, 1, 1	Account number Account PIN/passcode ZIP code	Mon - Fri: 10 a.m. - 6 p.m. PT Account number is 6 digits
Highplains Midwest SPID: 2967 Contact: 800-360-7893, 785-365-5000	Account number Account PIN/passcode	Mon - Fri: 8 a.m. - 5 p.m. PT
Highplains wireless SPID: 3568 Contact: 800-360-7893	Account number Account PIN/passcode	Mon - Fri: 8 a.m. - 5 p.m. PT
HTC Communications SPID:6214/263B Reseller For: AT&T Contact: 843-369-8442	Account number OSP account billing name OSP account billing address with ZIP code Last 4 digits of Full SSN	Mon - Fri: 6 a.m. - 7 p.m. PT Sat: 7 a.m. - 7 p.m. PT Contact person: Bob Henson You either connect to Bob or to voicemail.
Hypercube SPID: 9555 Contact: 469-727-1640, 407-740-3002, 469-727-1631 email: TSLNP@west.com		Mon - Fri: 5 a.m. - 2 p.m. PT

I

Carrier information	Port out verification	Hours & notes
iCell Wireless/VIYA SPID: 346D Contact: 340-777-8899 Press 1 for sales, customer service/billing. Press 2 for tech support. Press 3 main menu. Press 9* to hear the options again.	Account number Account PIN Number Transfer PIN OSP account billing address with ZIP code	Mon – Fri: 5:00AM – 8:00PM (PT) Open on business days only When contacting iCell Wireless, press Option 1 for Customer Service. They will reach out to their porting department through chat.
IL VLY CELL RSA 21 SPID: 4234 Contact: 815-795-3200 800-438-4824	Account number Account PIN/passcode OSP account billing address with ZIP code	Mon - Fri: 6 a.m. - 3 p.m. PT
IMMIX Wireless SPID: 6921 Contact: 800-438-4824 815-795-3200 888-249-8030	Account number Account PIN/passcode OSP billing name OSP account billing address with ZIP code Last 4 of SSN	Mon - Fri: 6 a.m. - 5 p.m. PT Sat: 7 PAM. - 5 p.m. PT Sun: 8 a.m. - 1 p.m. PT Account Number is 8 digits. Also known as Limitless Mobile.
Inlandcell (Wash RSA no.8LTD) SPID: 1484 URL: http://inlandcellular.com/contact-us/ Contact: 800-248-8822, 208-798-0245 x288	Account number Account PIN/passcode	Mon - Fri: 8 a.m. - 5 p.m. PT Customers can log into the website for assistance with their account.
Integra Telecom WA SPID: 4131 Reseller For: AT&T Contact: 866-468-3472, 503-453-8583	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 5 p.m. PT
Intouch America SPID: 486B Contact: 818-345-9000	Account number Account PIN/passcode (if customer set one up) OSP billing name OSP account billing Address with ZIP Code Last 4 of SSN	Mon - Fri: 8:30 a.m. - 5:30 p.m. PT
IOWA Wireless SPID: 8577 Contact: 888-550-4497, 877-582-7788	Account number Account PIN/passcode	Mon - Sun: 7 a.m. - 7 p.m. PT
ITALKBB SPID: 8824 Contact: 877-482-5503
ITALK Global Contact: 877-482-5522

K

Carrier information

Port out verification

Hours & notes

Kaplan Telephone

SPID: 334C

Reseller For: AT&T

Contact: 337-643-7171, 337-643-4218

Account number
Account PIN/passcode

KCC (Five Star wireless)

SPID: 3082

URL: www.westcentral.com

Contact: 800-375-2298

Account number
Account PIN/passcode (if customer set on up)
OSP billing name (if business account)
OSP account billing address with ZIP code
Last 4 of SSN or Tax ID

Mon - Fri: 6 a.m. - 4 p.m. PT

Sat: 6 a.m. - 3 p.m. PT

Prepaid Accounts: No SSN is required.
Owned by West Central.

L

Carrier information	Port out verification	Hours & notes
Lancaster Telephone SPID: 0531 Reseller For: AT&T Contact: 866-310-1023	Account number Account PIN/passcode	Mon - Fri: 5 a.m. - 2 p.m. PT Also know as Comporium.
LEXCOM SPID: 6214 Reseller For: AT&T Contact: 336-249-5945, 888-234-1663	Account number Account PIN/passcode	Mon - Fri: 4 a.m. - 4 p.m. PT Sat: 5:30 a.m. - 2 p.m. PT
Liberty Wireless (Formerly Hello Mobile Prepaid) Customer Service: 877-304-9183 Press 1 for status or issues with your Wireless Service. Press 2 if you are a Liberty Wireless customer. support@libertywireless.com - Include your phone number and email address when contacting through email. They respond to messages within 24 hours. If the customer received a text from Liberty Wireless and dials 611 from their device, it leads the customer to Liberty Wireless.	Account number (This is the phone number.) Customer PIN (This is the last 4 of phone number)	Mon - Sun: 6:00 a.m. to 3:00 p.m. PT
Liberty Mobile Puerto Rico/US Virgin Islands SPID: 639J, 638J Customer Service: 833-641-3035 Fallout Portability Team: WLNP@libertypr.com	Name Account number NTP ZIP code	Mon - Sat: 4 a.m. - 3 p.m. PT Sunday: 4 a.m - 1 p.m. PT Generate a Liberty Number transfer PIN: The BRP must call 787-355-3535, verify the Liberty account, and be transferred to the correct department. Transfer PINs are sent by email to the BRP and expire in 72 hours. When leaving VM, include option to chat with a live Liberty Mobile rep at 787-355-3535 via WhatsApp to obtain OSP info and instruct to call us back with the info. If customer is on the line and there is an issue reaching Liberty Mobile, give the option for the customer to chat with a live Liberty Mobile rep via WhatsApp at 787-355-3535. The account number is 16 digits long, but only use the last 8 digits when transferring the number.
Lindsay Communication SPID: 630B Contact: 979-779-5555	Account number Account PIN/passcode
Locus Telecom SPID: 6214, 6006 OCN: 867C (for AT&T) Reseller For: AT&T / Verizon Contact: 800-547-9701 800-620-5809 option 3 then 6 email: pcscsforms@locus.net	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 2 p.m. PT Account number is 8 digits and numeric. Account PIN/passcode is the last 4 digits of the SIM Card.
LOUISIANA UNWIRED SPID: 6979 URL: www.usunwired.com Contact: 337-436-1718	Account number Account PIN/passcode
Lyca Mobile Contact Number: 866-277-3221 Customer can Dial 612 from your Lyca Mobile	Account number 4-digit Number Transfer PIN (NTP)	Mon. - Sat.: 6 a.m. to 7 p.m. PT Sunday: 7 a.m. to 5 p.m. PT Lyca authentication representatives validate the following: Name Date of birth 2 frequently dialed numbers Once authenticated, Lyca reps send an SMS that provides the Number Transfer PIN or give it to the customer verbally over the phone.

M

Carrier information

Port out verification

Hours & notes

Metro by T-Mobile

SPID: 392A, 899D

Contact: 888-863-8768 (Customer Care)

Port Department: 800-518-7518

email for NTC3 Use Only: Metrodisputedports@iqor.com

Account number
6-digit Number Transfer PIN

Mon - Sat: 6 a.m. - 8 p.m. PT

Sun: 8 a.m. - 6 p.m. PT

Account Number is 9 digits.
Account number can be found on Metro by T-Mobile monthly bill text message.
If customers can't remember the security question, they must go to a Metro by T-Mobile store with an ID.

6B - Number Transfer PIN required or incorrect

Some Metro Prepaid Account customers obtain a Number Transfer PIN (NTP) to use when porting out from Metro by T-Mobile USA Wireless.
At the customer’s request, a 6-digit NTP is generated by the customer at the account level that must be used on port requests in the password/PIN field. Metro NTP is good for 7 days.
This change only impacts Metro Prepaid accounts other than Assurance Wireless.
If an incorrect NTP or no NTP is provided on a Metro port request, the port receives a "6B - Number Transfer Pin required or incorrect” message.
Customers have self-serve options to generate the NTP.
Note: For customers who do not have their device/SIM card or no means of receiving information like NTP, see Unable to confirm One Time PIN section below.

6P - MDN has protection service provider

This is a security features and response sent to prevent unauthorized port out when a security Lock is turned on. To resolve this with the OSP account holder on the line, offer to call Metro to remove the port protection.

myMetro App

Make sure the myMetro app is on the latest version.
Log in to the myMetro app.
Select Account.
Select Account Options.
Select Number Transfer PIN.
The customer is asked to verify their identity. Enters the Phone Number and the Account PIN.
Select Log in.
Select a phone number to receive a text OTP.
Enter the 6-digit OTP.
Select Get a Transfer PIN.
Select Continue.

MyAccount

Tap MyAccount, then tap Log in.
Enter the MDN and theaccount pin.
Click Log in.
Verify the OTP sent via SMS.
Tap the 3 lines in the top right-hand corner.
Tap MyAccount.
Tap Profile.
Select Request a Transfer PIN.
Select Get a Transfer PIN.
Inform the customer to provide that PIN to their new service provider.

NTP via Assisted Channel

Dial 611.
Request NTP.

Unable to confirm One Time PIN

Go to a Metro Retail store.
Customer is required to present a valid ID.
Retail rep validates ID.
After validating, rep contacts internal team.
NTP is provided directly to the customer.

Response Type: Delay and requires a manual response: Contact the customer first before reaching out to OSP, because OSP needs the customer’s validation.

MetTel

Reseller for Verizon and AT&T

SPID: 6006, 6214

Contact: 888-638-2332 or 800-876-9823

Account number
Number Transfer PIN

7 days a week, 24 hours a day

Mettel only has business accounts.

If customers do not have the PIN, they must contact MetTel by phone. The PIN is valid for 12 hours.

MetTel only assists customer, not Care.

Mid-Tex

SPID: 6746

URL: westcentral.com

Contact:

800-695-0150

800-695-9016

Mon - Fri: 5:30 a.m. - 5 p.m. PT

Sat: 7 a.m. - 4 p.m. PT

Also known as West Central Wireless / Right Wireless.

Midwest Wireles LLC

SPID: 6939

Contact: 800-383-5419

Account number
Account PIN/passcode

Mon - Fri: 6 a.m. - 7 p.m. PT

Sat: 7 a.m. - 7 p.m. PT

Mint

Contact: 213-372-7777, 800-683-7392

Account number
Number Transfer PIN

Self-serve steps to get account number:

Log in to the Mint Mobile app.
Go to the Account.
Select Support.
Select Start a Chat.
They will verify your identity and give you your account number and transfer PIN

IVR:

The IVR asks if you’re calling about an active Mint Mobile number:
- Press 1 for Yes
- Press 2 for No
Select 1.
Enter the Mint Mobile number.
Once verified, choose 3 for "Port Out"
Wait to be connected to a representative. A Port Out Specialist assists the customer to generate the NTP using the code sent via text or email.

Mobal Communications

URL: http://mobal.com/

Contact: 212-785-5800

Account number
OSP billing name
OSP billing account address with ZIP code

Mon - Thurs: 6 a.m. - 2 p.m. PT

Fri: 6 a.m. - 1 p.m. PT

MOBILE SOLUTION

SPID: 6010

Contact: 855-433-6680

Account number
Account PIN/passcode

MOBILETEL, INC.

SPID: 6977

Reseller For: AT&T

Contact: 800-651-2355

Account number
Account PIN/passcode

Mon - Fri: 6 a.m. - 2:30 p.m. PT

mobileX

Reseller for Verizon

SPID: 6006

Contact: 833-422-1053
Note: The number is for customers only. mobileXdoes not accept calls from service providers.

Email: XpertCareEscalations@mymobilex.com

Mon. - Fri.: 7 a.m. to 5 p.m. PT.

Customers can open a ticket using their mobileX app for assistance with their port outs. This is the fastest way to get approvals for ports that are pending.
Customers can dial 611 from their device for account information.

MOBIPCS

SPID: 169D

Contact: 808-723-1019

Account number
OSP account billing name

Mon - Sun: 11:30 p.m. - 6:30 p.m. PT

MONTANA WIRELESS PCS

SPID: 2235, 7808

Contact: 800-721-4417

Account number
OSP account billing name
Account PIN/passcode
Service address (address of where service is located)

Mon - Fri: 7 a.m. - 4 p.m. PT

MOSAIC

SPID: 0861
Contact:
800-924-3405
715-458-5400
800-688-3770

Account number
Account PIN/passcode

Mon - Fri: 06 a.m. - 02 p.m. PT

Sat-Sun: Closed

N

Carrier information

Port out verification

Hours & notes

NE Arizona Cellular One

SPID: 4146

Contact:

Weekdays Customer Care 800-730-2351
Weekends 928-537-7567, press 2, 2

Account number
Account PIN/passcode

Mon - Fri: 4 a.m. - 6 p.m. PT

Sat: 6:00 a.m. – 4:00 p.m. PT

Sun: 9:00 a.m. – 1:00 p.m.PT

Note: Carrier does not accept conference calls with the customer on the line. The customer must call in to obtain account information.

NECC TELECOM

SPID: 6006

Reseller For: Verizon

Account number
Account PIN/passcode

Mon - Fri: 6 a.m. - 7 p.m. PT

Sat: 7 a.m. - 1 p.m. PT

NEP CELLCORP, INC

SPID: 017E

Contact: 570-785-3131

Account number
Account PIN/passcode

Mon - Fri: 6 a.m. - 3 p.m. PT

New Cell dba Cellcom

SPID: 6692

Contact: 800-236-0055

Account number
Number Transfer PIN
OSP account billing address with the ZIP code

Mon - Fri: 6 a.m. - 3 p.m. PT

Billing name is not needed.
If customers are not sure about the information that they have, they need to transfer the customer to the OSP during business hours to get the correct information, most importantly for the Account PIN/passcode. Provide contact information outside of operating hours.

New Comm Wireless SVCS

SPID: 4955

Contact: 787-530-2777, IVR is in Spanish

Account number
Account PIN/passcode
OSP account billing address with the ZIP code

Mon - Sat: 5 a.m. - 5 p.m. PT
Sun: 7 a.m. - 3 p.m. PT

Spanish representatives only.

Nex-Tech Wireless

SPID: 122D

Contact:

Customer Care: 877-621-2600
Wireless Porting Team Support: 785-621-3644

Account number (Normally 5 digits)
Number Transfer PIN
OSP account billing address with the ZIP code
OSP billing name
Last for of the SSN

Mon - Fri: 6 a.m. - 5 p.m. PT

The customer must call Nex-Tech Wireless Customer Care at 877-621-2600 to request a Number Transfer PIN.
Number Transfer PIN is sent by text to the line specified by the customer. It is valid for 24 hours.
The Primary Account Holder is notified of PIN requests via text and email.

Northstate

SPID: 6214, 233B

Reseller For: AT&T

URL: http://www.northstate.net/

Contact: 866-542-5900

Account number
Account PIN/passcode

Northstate is now with AT&T.

NOSVA LLP dba VOITEL WIRELESS

SPID: 6006

Reseller For: Verizon

Contact: 702-942-5364

Account number
Account PIN/passcode
OSP account billing address with the ZIP code
OSP billing name
Last for of the SSN or Tax-ID

Mon - Fri: 6 a.m. - 4 p.m. PT

Also known as Exit Mobile.

NTCH - West Tenn

SPID: 5715

URL: www.mymobilenation.com
Contact: 731-928-4800, 731-928-2273, press 1

8 Digit Account number

Mon - Fri: 7 a.m. - 5 p.m. PT

Sat: 8 a.m. - 5 p.m. PT

They Manually send a response within 4 Hours.

NTELOS (Virginia PCS Alliance)

SPID: 6822

Contact: 866-433-2967, 877-468-3567

Account number
Account PIN/passcode
OSP account billing address with the ZIP code

Mon - Fri: 6 a.m. - 7 p.m. PT

Sat - Sun: 5 a.m. - 7 p.m. PT

Account number is 9 digits.

Nwire

SPID: 129G

URL: www.consumercellular.com

Contact: 512-600-1673, press 3, press 1

800-379-0000

Account number
Account PIN/passcode

Mon to Fri: 8 a.m. - 5 p.m. PT

Closed on Weekends & Holidays.

NW Missouri Cellular

SPID: 5271

Contact: 660-582-3334

Account number
Account PIN/passcode

Mon - Fri: 6 a.m. - 2:30 p.m. PT

Sat: 4 a.m. - 8 a.m. PT

6B - Number Transfer PIN is required or incorrect. This response is generated from Northwest when the PIN is not the Porting PIN, which is required for all port-outs. Remarks are generated, outlining that a Porting PIN is required or incorrect.

6P - MDN has service provider protection is a response sent when Account Lock is turned on with Northwest Cell. To resolve this, the Account Holder must contact Northwest Cell to remove account lock

O

Carrier information	Port out verification	Hours & notes
Oklahoma Western Tel SPID: 983B, 9304	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 3 p.m. PT
ONSTAR SPID: 6006 Reseller For: Verizon URL: https://www.onstar.com Contact: 888-466-7827, press 3, wait for rep	Account number Account PIN/passcode	Mon-Sat: 5 a.m. - 5 p.m. PT
Ooma Home Phone Support Uses the T-Mobile Network Contact: 866-393-6353		Mon - Fri: 5 a.m. - 5 p.m. PT Sat, Sun - 8 a.m. - 5 p.m. PT https://support.ooma.com/home/ Ooma Chat (24/7): http://ooma1.custhelp.com/app/chat/chat_launch

P

Carrier information	Port out verification	Hours & notes
Page Plus Wireless aka Start Wireless aka T-PagePlus SPID: 6006, 6214 Reseller For: Verizon, AT&T URL: pagepluscellular.com Contact: 877-359-6695, 800-550-2436 PortEscalations@tracfone.com PortabilityRequest@tracfone.com	Account number Account PIN/passcode	Mon-Sun: 5 a.m. - 8:45 p.m. PT Account number is the device ESN or IMEI. The customer can get the IMEI by typing #06# in their phone. Account PIN/passcode is 4 digits and is the last 4 digits on the phone number unless the customer updated it. 6C- Customer information does not match* Remarks: We were unable to validate ownership of the account. Have the customer contact 1-800-550-2436 for port out reverification The customer must call the provided number using an OSP phone with an active OSP SIM for verification. 1P -Other Remarks: Customer must be on the line for validation. All the information is correct. VM not available. The OSP must speak with the customer and complete validation using the code sent. Once validated, the NSP should resubmit the port request.
Panhandle Tele WLS (PTCI Wireless) SPID: 468B Contact: Customer Service 800-562-2556 & 580-338-5411
Patriot Mobile SPID: 6006 Reseller For: AT&T & Verizon Contact: 972-728-7468 email: support@patriotmobile.com	Account number Number Transfer PIN	Mon - Fri : 6 a.m. - 6:30 p.m. PT Sat - 7 a.m. - 4 p.m. PT Sun - Close
PAYLESS SPID: 6214 Reseller For: AT&T URL: paylesscell.net	Account number OSP account billing name OSP account billing sddress with ZIP code	Mon - Fri: 9a.m. - 6 p.m. PT No Account PIN/passcode required for port out.
PBT TELECOM INC SPID: 343D / 6214 Reseller For: AT&T Contact: 803-532-4888, 803-894-1153		Mon - Fri: 5 a.m. - 3 p.m. PT Sat: 5 a.m. - 10 a.m. / 11 a.m. - 2 p.m. PT
Peerless Wireless SPID: 349F Contact: 888-380-2721 option 6, 312-506-0935	Account number Account PIN/passcode End User Address/Authorization Name Desired due date	Mon - Fri: 6 a.m. - 4 p.m. PT
Peoples Wireless SPID: 050C Contact: 800-850-0005	Account number Account PIN/passcode
Phone.com (Bandwidth) SPID: 979E Contact: 800-998-7087
Phonetec SPID: 630B Reseller For: AT&T Contact: 305-209-7418	Account number Account PIN/passcode
Piedmont SPID: 6214 (OCN 329B) Reseller For: AT&T Contact: 877-684-5022, 864-683-3751
Pine Belt Cellular SPID: 4260 URL: http://www.pinebelt.net/ Contact: 334-878-8807, 334-385-5032	Account number OSP account billing name OSP account billing address with ZIP code	Mon - Fri: 5 a.m. - 2 p.m. PT No Account PIN/passcode required for port out.
Pine Telephone Co SPID: 2017 Contact: 580-584-3355	Account number OSP account billing Address with ZIP code OSP billing name Last for of the SSN	Mon - Fri: 6 a.m. - 3 p.m. PT
Plateau Telecom SPID: 6611 Contact: 877-752-8328	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 5 p.m. PT
Platinum Telecom (Ptel) SPID: 6214 Reseller For: AT&T URL: https://www.ptel.com Contact: 866-225-5631 - Press option 1 for Customer Care	Account number Account PIN/passcode	Mon - Sat: 7 a.m. - 7 p.m. PT Sun: 8 a.m. - 3 p.m. PT Customers must call customer care to release the phone number. Their system is automated. Account # is the ESN # and PIN # is 00000. PIN can be found by logging in to My Account on thier website and clicking Account Details or by calling PTel.
Plintron America Contact: 646-517-7644, 800-430-0443 Reseller partner for T-Mobile
Powernet Global SPID: 6214 Reseller For: AT&T Contact: 866-200-5200	Account number Account PIN/passcode OSP account billing address with the ZIP code Customer ID	Mon - Fri: 5 a.m. - 5 p.m. PT
Puppy Wireless Contact: 800-724-7164		Customer care is 24/7. Port Department is Mon - Fri 6 a.m. - 6 P.M PT Store front (like Radio Shack) - no SPID

Q

Carrier information

Port out verification

Hours & notes

Qualcomm

Contact: 858-587-1121

Account number
Account PIN/passcode

Also known as Qualstar.

R

Carrier information	Port out verification	Hours & notes
Reach Mobile SPID: 6214 (reseller for AT&T) Contact: 844-445-3665 or 765-600-0096 Email Address: help@reachmobile.com		Mon - Fri: 10 a.m. - 8 p.m. PT
Reach Out Wireless SPID: 6006 Reseller For: Verizon Contact: 877-870-9222	Account number Account PIN/passcode OSP account billing address with the ZIP code Last 4 of SSN	Mon - Fri: 6 a.m. - 6 p.m. PT Sat - Sun: 9 a.m.. - 3 p.m. PT Account number is 7 digits. Account PIN/passcode is usually last 4 of SSN.
Redy Mobile Contact: 800-516-0414	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 8 p.m. PT Sat - Sun: 6 a.m. - 5 p.m. PT Account number is 8 digits. Account PIN/passcode is 4 digits.
Republic Wireless Contact: 866-559-9843		Parent company: DISH Wireless (pending)
Ring Central Contact: 888-898-4591, 877-323-8684 Email Address: ntd.helpdesk@ringcentral.com	Account number Number Transfer PIN (NTP)	Obtain the account number and Number Transfer PIN by email to Customer Care.
Rural Cellular (MRCC,INC.) SPID: 6924 Contact: 202-551-0025	Account number Account PIN/passcode	Will be acquired by Verizon.

S

Carrier information	Port out verification	Hours & notes
San Diego Wireless SPID: 6214 Reseller For: AT&T Contact: 800-400-2246		Internet Service Provider.
Selectel Wireless SPID: 6006 Reseller for Verizon Contact: 877-218-5744
SK-Earthlink URL: http://www.sk-earthlink.com/ Contact: 888-304-2773	Account number Account PIN/passcode	SK Telecom & Earthlink Venture / No SPID found.
Smartel Wireless SPID: 6006 Reseller For: AT&T Contact: 855-342-1222	Account number Account PIN/passcode	Mon - Fri: 5 a.m. - 3 p.m. PT
Socket Communications Contact: 800-762-5383
Southern Comm SVCS SPID: 6744 Contact: 800-818-5462, 205-715-1950	Account number Account PIN/passcode	Mon - Fri: 6 a.m. - 3 p.m. PT
South Central Utah Tel SPID: 4010 Contact: 435-826-4211, 435-986-0838 x19	Account number Account PIN/passcode	Mon - Fri: 8 a.m. - 5 p.m. PT
Spectrum Mobile/Charter Comm SPID: 6006 Reseller for Verizon Charter Contact: 833-224-6603 At the prompt, say “mobile” At next prompt, say “Activation” Routes to an Activation specialist who can address porting issues email: mactier3@charter.com dl-mac-tier-3@charter.com	Account number NTP ZIP code	Always open Spectrum Mobile is a Verizon reseller and they don't have a port dept. You can call IVR activations as the IVR understands some words. If not, get to tech support and ask for activations. Activations handles all the ports. For Response type "Delay and need a manual response," Contact Customer first before calling OSP as OSP requires for customer's validation. For OSP information, all of the port out validation can be found in the customer's bill. Spectrum account numbers are 10 digits. It can be found in the Spectrum Mobile app or website. Spectrum Wireless account numbers are not the same as their other services (such as TV or Internet). Customers must look specifically for the mobile service account number. Error code '6B - Number Transfer PIN Needed or Incorrect': To generate a transfer PIN using the My Spectrum app, you can do the following: Sign in to your Spectrum account or the My Spectrum app. Select Services. Select Mobile. Choose a line on your account. Select Get Transfer PIN. Choose a contact method to receive your passcode. Enter the passcode. Select Continue. Select the mobile phone number you want to send the transfer PIN to. Select Send and Continue. The transfer PIN will be generated and appear on the screen. It is a six-digit code that is only valid for 72 hours. If you are unable to create a transfer PIN, you can contact Spectrum for support. Error code '6P - MDN has service provider port protection': Spectrum Mobile account has the "account lock" feature enabled that blocks all port-out requests. If a customer has enabled account lock, they must disable it before the port-out can proceed.
Speed Talk Mobile Contact: 866-701-5577 support.speedtalkmobile.com		Mon - Sun: 4:30 a.m. to 8:30 p.m. PT
StandUp Wireless Contact: 800-544-4441 Press 1: If StandUp Wireless Customer Press 9: If previous Q-Link Customer and service is not working.	First name and last name Billing address Current account number Account PIN or password	Mon - Sun: 5:00 a.m. to 7:00 p.m. PT
Super Fair SPID: 6006 Reseller For: Verizon Contact: 800-832-1533 248-547-4100, press 0	Account number Account PIN/passcode	Mon - Fri: 8 a.m. - 6 p.m. PT Sat: 9 a.m. - 6 p.m. PT Mobile Internet Service only.
Sure West (West Coast PCS LLC) SPID: 4027 Contact: 866-925-8971	Account number Account PIN/passcode OSP billing account name OSP billing account address with ZIP code	Also known as Consolidated Communications.
SurgePays LinkUp Mobile SPID: 6214 Reseller for: AT&T Contact: 855-411-0154 904-596-0304	Account number PIN	24/7 To reach a porting representative: Call 855‑411‑0154, and follow the IVR options: Press 1 – USA Lifeline Press 2 – LinkUp Prepaid Select 2 to route the call to a porting representative. The OSP can still assist customers even if they don’t have the OSP phone, as they have alternative verification methods available.
Sussex Cellular, Inc SPID: 8642 Contact: 866-310-1023	Account number Account PIN/passcode	New Jersey customers only.
Syringa Wireless LLC SPID: 146E URL: www.syringawireless.com Contact: 208-478-7464, 866-541-7464, wait in the IVR for rep	Account number Account PIN/passcode OSP billing account name OSP billing account address with ZIP code	Mon - Fri: 8 a.m. - 6 p.m. PT Sat: 9 a.m. - 6 p.m. PT

T

Carrier information	Port out verification	Hours & notes
TTag Mobile SPID: 6214 Contact: 424-219-5670 1-800-986-5670	First and Last Name Account Number Number Transfer PIN (emailed to customer)	The IVR prompts the agent to enter the last four digits of the customer's SSN. OSP requires to speak with the customer to get a manual response.
Telemaxx SPID: 6214 Reseller For: AT&T Contact: 403-252-2995	Account number Account PIN/passcode
Telgoo5 Reseller of AT&T SPID 6214 Note: Telgoo5 does not accept calls from service providers. If the customer has fallout, they must reach out directly to Telgoo5 and call us back Email:portout@blueconnects.com
Telrite Wireless (dba Puretalk) OCN: 459D (under SPID 6214) Reseller For: AT&T URL: http://telrite.com/ Email: thenoc@telrite.com Contact: 770-818-3919 - Porting Department 888-458-7740 -PureTalk Customer Service 877-820-7873 - PureTalk Existing Customer	Account number Number Transfer PIN OSP billing account name OSP billing account address with ZIP code	Porting dept: Mon - Fri: 5 a.m. - 7 p.m. PT Sat - Sun: 7 a.m. - 4 p.m. PT The account number is the same as the handset ID (ESN/IMEI). Correct name, address, and ZIP code overrides wrong account number. Number Transfer PIN errors: 6C / CUSTOMER INFORMATION DOES NOT MATCH The customer can call into Porting Department at 770-818-3919 to obtain their Number Transfer PIN. The NTP for Puretalk is 8 digits and is issued at the MSISDN level (not the account level). The customer should have the OSP device available, as the Number Transfer PIN (NTP) will be sent via text message. The NTP is valid for 10 days. Response type: Delay and need a manual response Contact Customer first before calling OSP as OSP requires for customer's validation.
Telispire SPID: 6006 Reseller For: Verizon URL: http://www.telispire.com/ Contact: 940-397-9600, press 1, 3, enter number and #	Account number Account PIN/passcode ZIP code	Mon - Fri: 5 a.m. - 4 p.m. PT Telispire has resellers. Port Out verifier requirements might vary depending on which reseller the number coming from. Account number is typically 8 digits and starts with 12, 13, 14 or 15.
Tellular SPID: 536B Reseller For: AT&T & Verizon Contact: 678-945-7770	Account number Account PIN/passcode
TextNow SPID: 505B (Reseller of Neutral Tandem/Sinch) URL: https://help.textnow.com/hc/en-us	Account number Account Account PIN/passcode OSP billing account name OSP service address with ZIP code	OSP does not have live customer service, customer must use chat support agent to request PIN and other account information needed for the port request.
Thumb Cellular LTD SPID: 6718 Contact: 800-443-5057, 989-453-4333 x213	Account number Account PIN/passcode OSP billing account name OSP billing account address with ZIP code	Mon - Fri: 7 a.m. - 3 p.m. PT
Toledo Tel Co Inc SPID: 2447 URL: http://www.toledotel.com/ Contact: 360-864-4552	Account number Account PIN/passcode	Mon - Fri: 8:30 a.m. - 5 p.m. PT
T-Page Plus Communications SPID: 6006 Reseller For: Verizon Contact: 800-550-2436	Account number Account PIN/passcode OSP account billing address with the ZIP code	5 a.m. - 9:45 p.m. PT Account number is the mobile number. PIN is normally the last 4 digits of the mobile number unless changed by the customer.
Tracfone / Simple Mobile / Safe Link / TelCel / Total Wireless / Net 10 / Straight Talk/Walmart Family Mobile/Walmart-Safelink SPID: 6214, 6006, 6529 Reseller For: AT&T / Verizon / T-Mobile Porting Center: 888-808-8010 Contact: 866-806-1840 - Direct Response Hotline when prompted enter reference number 332264	Account number NTP ZIP code	5 a.m. - 8:45 p.m. PT Account Number: If the customer's phone is an original TracFone device, the account number is the IMEI of the device. From the dialer, enter #06#. From the Device menu: Android: Settings > About phone > Status > MEID/DEC iPhone: Go to Menu > ICCID Other: Menu > Prepaid > Serial number > Try #06# from handset to display IMEI If the phone is a bring your own phone, the account number is the 20 digit SIM card. If the customer no longer has the device with them, advise them to go to their TracFone online account. Transfer NTP/6B - number transfer PIN needed: The customer must send a text message "NTP" to 611611. The customer will receive a text message with a link to contact Tracfone at 866-272-8101. Once the customer receives the information, obtain the information from the customer then resubmit the request. For customers who do not have a device, advise the customer to call the NTP Hotline at 1-866-202-8222. IVR would require a PIN and the customer can enter 837439. The customer is assisted in generating NTP which is sent to the customer's email address on record. ZIP Code: Verify the correct ZIP Code. If the same information is provided and you observed that the zip code has an extra 4 digits, for example, 94538-3452, remove the last four digits. For Simple Mobile, use default ZIP Code 33178 after all other attempts to validate ZIP Code have been exhausted Simple Mobile: If the customer is using their oldSimple Mobile device account number should be IMEI of the phone. If the customer is using a BYOD device - account number should be the last 15 digits of the SIM Card Number. Walmart Family Mobile: the account number is the last 15-digits of the SIM card. For Response type: Delay and need a manual response; Contact Customer first before calling OSP as OSP requires for customer's validation. NTC CW: If hold time is long, Reach out to leadership team and ask to send an email to PortEscalations@tracfone.com for manual response. To turn off Line Lock, the customer must: Open the TracFone My Account app or website, and log in to your account. Click My account or look for Account Management (3 lines in the upper left side). Click Line Lock. Turn off the toggle button next to the number you want to unlock. Click Confirm. A 'Two step verification' screen appears to enter a verification code. A verification code is texted to you. It may take a few minutes to receive the verification code. If you do not receive the code, click Click here to get a new code. A notification screen appears, showing the line will be unlocked by a certain time and date. After that date/time, your carrier can resubmit the port. It typically takes 30 minutes.
TruConnect SPID: 6006 Reseller for: Verizon Contact: 844-701-8980 Email: billingops@truconnect.com	First and last name Address & ZIP code Account number Account PIN/passcode	Mon - Sat: 2 a.m. - 6 p.m. PT Closed on Sundays RR-6C error When submitting a port request with accurate OSP information, TruConnect often responds with an RR-6C error (Customer Information Does Not Match). Resubmitting the correct information may not resolve this. To resolve this issue, follow these steps: Call TruConnect. Explain the issue. Request a ticket be created for the issue, and note the ticket number. The estimated resolution time is 24-48 business hours.
TruConnect SPID: 6529 Reseller for: T-Mobile Contact: 800-430-0443	Account number Account PIN/passcode	Mon - Sat: 5 a.m. - 9 p.m. PT Closed on Sundays
Twigby Reseller Porting: 615-971-7715 email:twigby.support@twigby.com		Also known as: STX Group LLC or SI Wireless Mon - Fri - 6 a.m. - 2 p.m. PT Closed Weekends
TX-11 Acquisition SPID: 338D Contact: 866-240-8121, 989-731-7380	Account number Account PIN/passcode OSP billing account address with ZIP code	Mon - Fri: 5 a.m. - 4 p.m. PT Purchased by CELLULAR ONE.

U

Carrier information	Port out verification	Hours & notes
Uintah Basin Elec SPID: 1772 Reseller For: AT&T Contact: 888-546-8282, 435-622-5166	Account number Account PIN/passcode OSP billing name OSP account billing ZIP code Last 4 digits of SSN	Mon - Fri: 7 a.m. - 2 p.m. PT For Response type "Delay and need a manual response," contact the customer before calling the OSP, because the OSP requires customer validation.
Ultra Mobile Contact: 888-777-0446 Reseller for: T-Mobile Email (escalations): CRT@ultra.me or FraudPorts@ultra.me		Conference the call with the customer and the customer to the OSP during business hours. Provide contact information outside of operating hours. Self-service steps to get account number: Log in to your Oline Account. At the top-left corner of the page, the 12-digit account number displays.
Unified Signal SPID: 6006 Reseller For: AT&T URL: www.unifiedsignal.com Contact: 866-310-1023	Account number Account PIN/passcode
Union Telephone SPID: 2601 Reseller For: AT&T Contact: 307 782 6131 888-926-2273 307-782-4444	Account number Account PIN/passcode	Mon - Sun: 7 a.m. - 2 p.m. PT Sat: 8 a.m. - 4 p.m. PT Account Number is 8 digits.
United Wireless Contact: 620-227-8127
Unity Wireless Contact: 800-701-9262 Email Support: support@gounitywireless.com
UScellular SPID: 6260 Contact: 888-900-7678 Prepaid: 800-270-6054	Account number Number Transfer PIN	Mon - Fri: 6 a.m. - 7 p.m. PT Sat - Sun: 7 a.m. - 4 p.m. PT Use UScellular port-in guidelines and steps. The account number is 9 digits and found on the bill. To port-out, customers must set up a Temporary Port-Out PIN (TPOP) or remove Account Lock (Port-Out Protection). The PIN is: Generated on the account level, and it applies to all the lines on the account. Good for 4 days. Entered in the password/PIN field on the Wireless Port Request. For UScellular customers who do not have their port-out PIN: Prepaid customer: Access RIM and help to send the UScellular transfer PIN. Postpaid customer: Refer them to contact UScellular at 888-944-9400. 8C UScellular responds with 8C in the reason code field if the Port-Out Transfer PIN is incorrect or expired. Reason Detail remains "Password/PIN required or incorrect?" and "PIN is expired" will be appended to the Remarks if needed. 6P Customers may also set an account lock to prevent unauthorized port outs. If the port-out request is for a locked account, UScellular responds with 6P as a reason code and "MDN has service provider port protection" as reason detail.
US Mobile Reseller for Verizon: 6006 Reseller for AT&T: 6214 Contact: 878-205-0088 Port-related concerns: help@usmobile.com or ports@usmobile.com Unauthorized ports: disputedports@usmobile.com	Account number Port-out PIN	US Mobile steps for customers: https://www.usmobile.com/blog/transfer-usmobile-number/ Each line of service has a unique NTP.

V

Carrier information

Port out verification

Hours & notes

Visage Mobile, Inc

URL: http://visagemobile.com/

Contact: 415-200-2888

Account number
Account PIN/passcode

Mon - Fri: 9 a.m. - 6 p.m. PT

Account number is the phone number.
PIN number is usually the customer's birthday in a 6-digit format (unless they specifically changed it to something else).

Visible Wireless

Reseller for: Verizon

Contact email:

visibleporting@verizonewireless.com

escalations@visible.com

Reseller is not available by phone

If a customer needs help finding their Account Number and PIN, direct them to follow these steps.

Log in to your account and go to your account section to find your account number and the button to request a Port Out PIN. If you're on desktop, please make sure you're on the "Profile" tab. Please note, your PIN won't be displayed within the account section. You must request it via email or from a Care agent.

W

Carrier information

Port out verification

Hours & notes

West Central Cell

SPID: 6941
Contact: 888-353-0808, 325-944-9016

Account number
Account PIN/passcode (if customer has one setup)
OSP billing account name

Mon - Fri: 6 a.m. - 5 p.m. PT
Sat: 7 a.m. - 4 p.m. PT

Working Assets (aka Credo Mobile)

MVNA of Utra Mobile

SPID: 6006, 6529

Contact: 866-306-2900

Account number
Number Transfer PIN
ZIP code

X

Carrier information

Port out verification

Hours & notes

Xfinity / Comcast

SPID: 2477
Contact: 844-963-0117, 877-547-7230

Mon - Fri: 5 a.m. - 6 p.m. PT
Sat: 7 a.m. - 4 p.m. PT

Xfinity / Comcast

SPID: 6006

Reseller for: Verizon

Account information: 888-936-4968

Delay responses: 800-945-2288

After reaching IVR message:

When prompted with “Seeing multiple accounts. Are you calling from the account with the address starting from…", press 1 for yes.
When it plays the message, "It looks like you recently contacted us for help with your services. If you’re calling about something else, press 1. Otherwise, please stay on the line to connect with an agent.”, do not press any key. Stay on the line.
After the IVR provides the estimated wait time, it offers messaging options to coinnect via text message or with a live agent. Press 2 to continue with a live agent.
Wait on the line for an agent.

Account number
Number Transfer PIN
OSP billing account address with ZIP code

6 a.m. - 9 p.m. PT (7 days a week)

Xfinity no longer supports customer port out calls. Customers must request a Number Transfer PINs using self-serve options.

Self-service

Number Transfer PIN is 6 digits. PIN is only available via text by signing into account on XM website or XM Mobile app.

Xfinity Mobile website

Confirm the account holder is accessing the app. Only the account holder can generate the POP.
Log into your Xfinity Mobile account (https://login.xfinity.com/login) online.
Click Devices.
Select the number you want to transfer to a new carrier. It must be active number on the account.
Scroll down the page and select Transfer your number, cancel this line for details on obtaining your secure PIN by text.

Xfinity Mobile app - Number Transfer PIN

Confirm the account holder is accessing the app. Only the account holder can generate the POP.
Log into the app and go to Services > Mobile lines and data usage > select the phone number > scroll down and click Transfer the number.
Select the number you want to transfer to a new carrier. It must be active number on the account.
Select Send my PIN only. It is sent via text.

Xfinity Mobile app - Account number

Sign in to the Xfinity app.
In the Overview tab, tap the Xfinity Mobile billing tile.
Select Current Statement.
Go to the Settings tab (or look for account holder info) to find your mobile account number.

Xfinity Mobile App - ZIP code

Sign in to the Xfinity app.
Navigate to Services.
Select Mobile Line and Data Usage.
Go to Billing Address to find the ZIP code.

Note:

One PIN works for multiple lines on the account and is only valid for 24 hours.
If the customer is unable to access their online account, app, or if the phone is not available, they must go to a Xfinity store for assistance.
For Response type "Delay and need a manual response," contact the customer before calling the OSP, because the OSP requires customer validation.
Customers have two separate Xfinity account numbers, one for Internet service (15 digits) and another for mobile service (10 digits). To port their number, we need the 10-digit mobile account number.
Finding your Xfinity account numbers:
1. Log in to the Xfinity Mobile app.
2. Open the Overview tab.
3. Scroll to Mobile Bill.
4. The 10-digit Account number appears in the top right corner.

6P - MDN has a service provider protection

This error is due to number lock, which can be removed on the Xfinity Mobile website. Custmers follow these steps:

Open the Xfinity app or website.
Log in with your Xfinity ID and password.
Navigate to the Mobile section.
Find Mobile lines and data usage.
Select the line you want to unlock.
Look for the Number Lock.
Click Turn Off Number Lock.

Y

Carrier information

Port out verification

Hours & notes

Yorkville

SPID: 162C

Contact: 731-643-6121, press 1

Account number
Account PIN/passcode
OSP billing account address with ZIP code

5 a.m. - 2 p.m. PT

Yadkin Valley [342B] (Yadtel)

SPID: 6214

Reseller For: AT&T

Contact: 877 684-5022, 336-463-5098

Account number
Account PIN/passcode (if customer has one setup)
OSP billing account name
OSP billing account address with ZIP code

Mon - Fri: 5 a.m. - 3 p.m. PT

Sat - Sun: 7 a.m. - 11 a.m. PT

Z

Carrier information

Port out verification

Hours & notes

Ztar Mobile/ Good to Go Mobile

OCN: 630B (under SPID 6214)

Reseller For: AT&T

Contact: 800-416-3003

email: admin@good2gomobile.com

Account number
Account PIN/passcode

Sun - Sat: 6 a.m. - 6 p.m. PT

Account number may be the mobile number.

PIN/Passcode is 4 digit numeric.

Brand products include: Speak Out Wireless, Good To Go and Talk & Go.

Service provider/carrier directory: Wireline

Service provider/carrier directory: Wireless

Wireless carrier directory

AT&T Wireless

AT&T postpaid (consumer and small business)

AT&T Wireless business/government account

Business Account Lock option

AT&T prepaid

T-Mobile

Verizon Wireless

6B response for Number Transfer PIN or 6P response for Number Lock from Verizon

Business/Government accounts additional details

0-9

A

B

C

D

E

F

G

H

I

K

L

M

N

O

P

Q

R

S

T

RR-6C error

U

8C

6P

V

W

X

Y

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