Account Hub Registration

Users receive a registration email from t-mobileforbusiness@notifications.t-mobile.com. If they did not guide the customer through the self-registration process.

• Users sent an invitation link will have to complete the registration before link expiration.
  • If the user was auto onboarded, the registration link in the invitation email is valid for 24 hours.
  • If the user was manually added by the Care team, the registration link in the invitation email is valid for 30 minutes.
  • If the user was manually added by Business Owner or Account Manager/Custom Admin, the registration link in the invitation email is valid for 48 hours.
  • Access Google Authenticator once the password and security questions are created.
  • When the link expires, the Business Owner or Care coach must resend the link customer must register via the Self registration process.
  • When the invited user does not complete registration in seven days, the user will be deleted from the Manage Users list and the customer must register via the Self registration process.
• Global users are provided a custom URL from their employer.
• If the user already has a T-Mobile ID, the registration email provides a link to Account Hub with the advisement to log in with their T-Mobile ID. If the customer has previously registered with T-Life, be sure have them log into Account Hub with the same First Name/Last Name and Email address.
• When the user enters the password incorrectly too many times, the T-Mobile ID will be locked for 24 hours. When the customer calls within the lockout period, refer to Troubleshooting T-Mobile ID: Self-Service.

Self-registration is available to Core Wireless customers. Business Owners can set up approval requirements for self-registration.

1. Navigate to https://tfb.t-mobile.com . Global users will receive a custom registration URL from their employer.
2. Click Sign Up.
3. Enter a T-Mobile billing account number or phone number:
   • Account Number Entry (Business Owners or Administrator Access): “If you are an Account Administrator, managing either a single account or multiple accounts across an organization, enter your T-Mobile account number.
   • Phone Number Entry (End User Access): “If you will only manage your line, enter your T-Mobile phone number.”
4. Based on what you entered:
   • If a phone number was used, you’ll proceed to identity verification (see step 7).
   • If a BAN was used, choose your role from the following:
     • Business Owner (can self-register if five or fewer accounts; must contact Care if more than five)
     • Account Manager
     • Payments Manager
     • Ordering Manager
     • Account Maintenance Manager
     • Billing Manager
     • Billing & Payment Manager
5. Click Next.
6. Select the billing account numbers (BANs) for which you need access:
   • Use the search field to locate a BAN.
   • Admins must re-enter the account number and enter the account security PIN.
   • End users receive a One-Time Passcode (OTP) via SMS.
   • Global users receive an OTP by email.
   • A confirmation message is shown.
   • You’ll receive an email once approved.
   • If no approval is needed, setup continues automatically.

7. Approval Requirements

   Note: Admin approval settings are defined in the Account Hub's Global Settings section. Business Owners have 10 business days to approve before the request is canceled. TFB Care should not change these settings without direction from a listed Business Owner.

   If admin approval is required:

8. Re-enter the account number and enter the PIN for each selected account.
9. Click Verify PIN.
   Note: After five failed attempts, the sixth incorrect entry will disable self-registration.
10. Click Continue.
11. Enter your first name, last name, and email address.

    The system checks the email ID and domain against a blocked list. If a user attempts registration with a blocked domain six times, self-registration is disabled for the organization.

12. Complete the identity verification challenge by entering the provided code.
13. Create your T-Mobile ID and password.
14. Set up your security questions and, if desired, configure Google Authenticator.
15. Click Next.
16. Access the Account Hub Dashboard upon successful registration.

T-Mobile for Business (TFB) Micro Business Owners can now use their T-Mobile ID created in Account Hub to access T-Mobile's T-Life app and manage their account there. For more on the T-Life app, visit T-Life app.

The ability for frontline agents to send registration emails is currently disabled. This requires engaging a coach.

• Current registered business owners can invite other authorized users to Account Hub via the Manage Users tab.
• Care instructions including Offline teams:
  • Verify customers with One Time PIN and ensure it is a PAH/Account Owner making the request.
  • Provide the name and email of the user to your coach, so they can add them as a Business Owner in Account Hub.
  • Note: If a One Time Pin cannot be sent do not complete this process. An OTP must be sent every time including pending re-invites.
  • Advise the customer that registration link will expire within 30 minutes.
• Coaches: Verify customer is an Account Owner and email is listed under a contact field in Salesforce and/or for paperless billing in Samson prior to sending. Do not send invites if the email address does not match the email populated in these fields.

If a user didn't receive the registration invite, the Business Owner can resend the invitation via these steps. Care should not be adding additional Users to Account Hub for the Business owner.

1. Use the desktop icon or Account Hub link to log in.
2. Search by BAN instead of company name. This ensures you pull up the correct account.
3. Go to Manage Users.
4. Click the three dots for the desired user, then select Resend invite. This sends the user a registration invite via email.
   • The Business Owner can click the user to view their profile, then click Resend invite.
   • If the Business Owner entered an incorrect email or wants to resend the invitation to a different email, they can edit the email and click Resend invitation.
   • If the invitation is successfully resent, a confirmation appears for the Business Owner. If not, an "Invitation email could not be sent" error message displays.
   • Registration invitation links expire within 24 hours of being sent.
     • If the user does not complete registration in 24 hours, the Business Owner or Care coach must resend the link.
     • If the user does not complete registration within seven days of being added, the user will be deleted.

Due to required enhancements requested from our Cybersecurity team to better protect our customers from bad actors, additional verification layers have been added to Account Hub.

T-Mobile Self-Service Portals, including Account Hub, were updated to require customer ‘multi-factor’ or ‘two-factor’ authentication for the following situations:

• Forgot password
• Login credentials such as email have been confirmed by T-Mobile to be compromised
• Current credentials have expired
• Update/change the email on file

Customers requiring the multi-factor/two-factor authentication:

• Knows their BAN PIN: Customers need to enter their account number to validate it. They will then be asked to re-enter the Account Number and the associated BAN PIN
• Does not know their BAN PIN: Customers can contact Customer Support to change it to something more memorable followoing the PIN rules detailed here: Account PIN / Passcode Support
• Has three or more BANs associated with their Account Hub login: Customers need to provide the BAN and PIN for three different accounts