T-Life app

Use this page for information and navigation of services through the T-Life app.

About the app

  • Current software versions supported:
    • Android 11 or higher
    • iOS 17 or higher
  • Use Screen Share to see what the customer sees in T-Life.
  • T-Life is the foundation for all T-Mobile products and services.

If your device doesn’t run a supported software version, there’s a few options available:

  • If you have Android 9 / 10, you’ll be offered an older version of T-Life (10.3.5) in the Play store.
    • Steps may differ from those listed in Self-Service and/or some features may not be available.
    • Product teams are working to make the current version of T-Life compatible with these Android versions.
  • Your account can be accessed on T-Mobile.com via a mobile web browser or computer with the same T-Mobile ID.
  • You can upgrade to a device with a supported software version.

What's included

  • Once all features have been launched in T-Life, don’t recommend the standalone app. 
  • If the standalone app shows N/A, customers can only use T-Life.
Product / ServiceFeatures in T-Life
Self-ServiceAll
T-Mobile InternetAll
Go DigitalSome
T-Mobile TuesdaysAll
Scam ShieldAll
SyncUP DRIVEAll
SyncUP KIDS WatchAll
SyncUP TRACKERAll
T-Mobile MONEYAll

Getting Started

  1. Choose Log in with T-Mobile ID to log in or create a T-Mobile ID.
  2. Sign in using existing T-Mobile ID.
    • 2FA if applicable
    • Non-T-Mobile Customers will need to create a T-Mobile ID.
  3. Accept T-Mobile Tuesday’s T&C.
  4. Select the desired Data Choices T&C and select Continue.
  5. Review selections and choose Accept.
  6. Grant Notifications permissions.
  7. Grant Location permissions. Always allowed preferred.

  1. Sign in using existing T-Mobile ID.
    • 2FA if applicable
    • Non-T-Mobile Customers will need to create a T-Mobile ID.
  2. Accept T-Mobile Tuesday’s T&C.
  3. Select the desired Data Choices T&C and select Continue.
  4. Review selections and choose Accept.
  5. Grant Notifications permissions.
  6. Grant Location permissions. Always allowed preferred.
  7. Enter profile details and select Save.
    • Number must match invite. 
    • Choose Update number to change the phone number or select Finish invite acceptance later to go to the home screen.
  8. Review Location Disclosure T&C.

  1. Sign in using existing T-Mobile ID.
    • 2FA if applicable
    • Non-T-Mobile Customers will need to create a T-Mobile ID.
  2. Accept T-Mobile Tuesday’s T&C.
  3. Grant Notifications permissions.
  4. Grant Location permissions. Always allowed preferred.
  5. Enter profile details and choose Save.
    • Number must match invite. 
    • Select Update number to change the phone number or select Finish invite acceptance later to go to the home screen.

  1. From the Home tab, select the Manage or Account tab.
  2. Choose the Settings (gear) icon.
  3. Scroll to the bottom and select Log out of T-Life.
  4. Choose to either Log out of my account or Switch to another account.

  1. From the Home tab, select the Manage or Account tab.
  2. Choose the Settings (gear) icon.
  3. Select Invite friends & family to T-Life.
  4. Choose one of the numbers on your acccount or select Invite from your contacts.

T-Mobile for Business experience

  • TFB has different T-Life experiences based on Account Type/Sub Type, as well as whether they have a line linked to their TMOID.
  • TFB Micro accounts (up to 12 lines) can be assisted in stores via T-Life.
  • Larger TFB accounts will continue to self-serve via Account Hub.

T-Mobile ID

  • TFB customers should not create a T-Mobile ID through T-Life.
    • Direct all new users to register on Account Hub first with their Account Number and BAN PIN.
    • Once they're registered, they must use their email and password to log into T-Life.
    • Let customers know that they must log into Account Hub at least once every 365 days to keep their T-Mobile ID active
  • If a TFB customer already created a T-Mobile ID through T-Life, they still need to register for Acccount Hub.
    • They must use the same First Name, Last Name, and Email Address they used when creating their T-Mobile ID in T-Life and verify the BAN PIN.
    • Once complete, they can log into either T-Life or Account Hub with the same email address and password.

Authentication

  • Prior to logging in with TFB credentials, T-Life doesn’t always recognize users as Consumer vs TFB, thus the experience is the same for everyone.
  • When users have an active SIM, they may be presented with some info but are required to log-in to make changes or view details.
  • As soon as a user signs in with their T-Mobile ID or biometrics, they are recognized as TFB and their experience will be specific to their account type.

Logging in

  • Users can log in several ways - Saved password, biometrics, via a specific tab, or when selecting something that requires additional authentication.
  • If a user logs in with an email and password who does not have a MSISDN linked to their T-Mobile ID, T-Life prompts them to link their line.
  • TFB users should always choose I have neither to bypass this process, as we don’t allow lines to be linked for TFB.
  • This flow is currently blocked when signing in with biometrics and will not appear.

Chat

  • The Chat icon is hidden for all TFB customers.
  • T-Mobile does not have a TFB Chat team and Consumer Chat cannot assist.

TFB users with existing linked lines and/or Business Owner Roles have access to the Magenta Status/Tuesdays content, regardless of their login status. If they are network authenticated by their SIM card or if they have completely logged in they will see all the content, be able to save and manage deals as normal

TFB Users who do not have a MSISDN linked to their T-Mobile ID or do not have a Business Owner Role will only be able to view and manage deals on the VIP Access tab when they are not fully authenticated. Check out T-Mobile Tuesdays Known Issues. 

There are no particular restrictions in the Locate tab related to TFB users. However, users without MSISDNs linked to their T-Mobile ID can easily get stuck in a loop when prompted to link their line. TFB users should always choose I have neither when presented the line linking experience to bypass that process and stay in T-life. They can then access the Locate tab.

  • Routers and gateways can be managed in T-Life after bypassing the line linking flow or by choosing Manage internet without T-Mobile ID if prompted to log in after selecting "Manage my home internet" 
  • SyncUP devices can also be managed in T-Life after bypassing the line linking flow. Additionally, SyncUP settings will be available from the Manage tab for any user with a Sync Up line. 

PAH Accounts and users with a Business Owner role can transact digitally in T-Life via self serve or assisted in store.

Many account features can now be through the Manage Tab. Streaming services may still need to be redeemed via Account Hub.

Settings & How tos

Learn about the settings in T-Life

App settings

  1. From the Home tab, select the Manage or Account tab.
  2. Choose the settings (gear) icon.
  3. Select Notifications.
  4. Select the toggle to turn notifications on or off for that service.
  5. If there's no toggle, select the service to view multiple notification options.

  1. From the Home tab, select the Manage or Account tab.
  2. Choose the settings (gear) icon.
  3. Next to Location access, select Settings (Android) or Update (iOS).
  4. Choose OK to open the phone’s location settings.
  5. Select the desired location permissions. Always allowed is preferred.

FAQ

  1. From the Home tab, select the Manage or Account tab.
  2. Choose the settings (gear) icon.
  3. Select Help & support > Frequently Asked Questions.
    • General FAQs
    • Tuesdays FAQs
    • Kids Watch FAQs

Customers who are in-store and have found a physical product they want to purchase with their order can use the Scan to Shop function to automatically add the item to their cart without having to search T-Life for the specific product. 

  1. Log in to T-Life.
  2. Select Shop. 
  3. Select Add Voice Line and Show.
  4. Select on Accessories in the continue shopping page. 
  5. Select scan accessories in the store. 

Alternatively, select the Barcode Camera Icon in the Search Box on the Top of the Shop Page. 

  1. From the Home tab, select the Manage or Account tab.
  2. Choose the settings (gear) icon.
  3. Select Help & support > Customer support.

  1. From the Home tab, select the Manage or Account tab.
  2. Choose the settings (gear) icon.
  3. Select Help & support > Chat with us.

  1. From the Home tab, select the Manage or Account tab.
  2. Choose the settings (gear) icon.
  3. Select Profile.
  4. Choose a field to edit it, like your name or addresses

Troubleshooting

Learn about troubleshooting the T-Life app

  1. Open Atlas then select Troubleshooting.
  2. Under Quick Links, select T-Life.
  3. Select the correct Fix Flow and follow the appropriate troubleshooting steps.

  1. With the T-Life app open to issue, shake your device.
  2. Select Report an bug.
  3. Select the category of the issue or choose T-Life for issues not listed.
  4. Type in your email address and a description of your issue.
  5. Select the Send icon to submit.
    • Submitting an issue through the T-Life app will not generate customer contact or follow-up. 
    • If a customer calls to report a T-Life issue, Care and Retail teams will continue assisting them through the FIX flows. 
    • Please keep in mind that Engineering does not engage with customers directly.

  • Not all T-Life experiences are available to all customers. Benefits like Magenta Status, Free In-Flight Wi-Fi, and streaming services vary by account type and/or rate plan.
  • ENT/STR/SMB user experiences will be different than Consumer or TFB Micro customers.
  • Be sure to review the feature page and confirm customers are eligible for benefits.

We stopped allowing TFB users to link their lines in October, 2023 for several reasons:

  • It changes 2FA delivery from email to SMS and TFB users may not have access to the device that gets the SMS as they are not the user.
  • T-Mobile IDs with linked lines get full access to the Manage experience with no regard for their TFB permission levels.
  • Users who have both consumer and TFB accounts with the same T-Mobile ID have no way to choose which account they see and will only be able to see their consumer account in T-Life.

Many users still have lines linked which we have not cleaned up yet:

  • All B/* account types will have lines unlinked by EOM Oct 2024.
  • I/S customers with linked lines will remain linked at this time, and thus will have a differentiated experience.

We are working to remove the line linking prompt from the T-Life login experience for TFB users to avoid this confusion.

  • Until then users will need to continue to choose  I have neither every time they log in.
  • If they attempt to link their line through either of the other options, they will be presented with a pop up message that directs them to Account Hub and they won't be able to utilize T-Life effectively.

Issue Summary: As of 11/15, T-Life app users on phones with a T-Mobile number are prompted for biometric authentication (bio auth) to access enhanced features. All SyncUP users are automatically logged into the TMOID linked to their T-Mobile phone number. If users have created a separate TMOID for their SyncUP products (e.g., SyncUP KIDS, SyncUP TRACKER, SyncUP DRIVE), they will not see their SyncUP devices unless they log out and log in again with the TMOID linked to those products.

Symptoms:

  • Unable to view or manage SyncUP devices in the app.
  • Account logged in does not have SyncUP devices associated.


Steps to Resolve / Workaround:

  1. Log Out of Current Session:
    • Go to the Manage or Account tab.
    • Navigate to Settings.
    • Scroll down and select Log Out.
  2. Re-Authenticate with Correct TMOID:
    • Go to the Connect tab.
    • Allow bio auth to fail until the app prompts for credentials.
    • On the login screen, select "Not me?" if needed.
    • Enter the TMOID credentials associated with the SyncUP products.

Important Note: Users must ensure they log into the correct account for their SyncUP devices to be visible and manageable.

T-Mobile For Business (TFB) Mirco users may experience the following issues when using the Shop tab in T-Life. Support teams are working towards a resolution in an upcoming release.

DescriptionNext Steps
The Toll-Free Number displayed on the waitlist page is not a clickable link. Customers must manually dial the number.
Customers are only allowed one HSI line per transaction, but after adding one to the cart, the option to add another HSI line still appears in the “continue shopping” section, which can cause confusion.For customers who want to purchase multiple internet lines, complete each one as a separate transaction.
If a customer is Buying Online While In Store (BOWIS), the delivery method may display incorrectly, e.g., Shopping At instead of Picking Up At.Proceed with the transaction. The issue is only cosmetic.