EXPIRED: T-Satellite: One Year On Us

.promocard .card--promo .cardPromo .card__content[data-guid="promocard-cb8de2d8af"] { --card--va: stretch; --card--ha: flex-start; --card--text-align: inherit; } @media (max-width: 767px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-cb8de2d8af"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-cb8de2d8af"] ol{ } } @media (min-width: 768px){ .promocard .card--promo .cardPromo .card__content[data-guid="promocard-cb8de2d8af"] { --card--text-align: inherit; } .promocard .card--promo .cardPromo .card__content[data-guid="promocard-cb8de2d8af"] ul,.promocard .card--promo .cardPromo .card__content[data-guid="promocard-cb8de2d8af"] ol{ }
[data-bg="promocard-cb8de2d8af-bg"] { --bg--size: cover; --bg--position: center; --bg--repeat: no-repeat; } @media (min-width: 768px){ [data-bg="promocard-cb8de2d8af-bg"] { } } @media (min-width: 1024px){ [data-bg="promocard-cb8de2d8af-bg"] { } }
error
With New Voice Line and Port In

One year of T-Satellite service on us

.promocard .cmp-modal[data-guid="promocard-cb8de2d8af-modal"] { @media (min-width: 768px){ } }
Promo periodMarch 11 – July 23, 2025
RequirementsNew Line Activation, Port-in, Specific Rate Plan
Eligible customersTargeted Postpaid customers only: Prospective customers who have registered their number with the T-Satellite beta will receive an email letting them know they're eligible for this promotion. This email also directs them to contact T-Mobile via dedicated number to redeem.
LimitsNo redemption limit per account / 1 redemption per line
PayoutOther

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • Virtual Retail
Device purchaseNot required
New line activation

New voice line required

  • Lines added to the account via Change of Responsibility (COR) or BAN-to-BAN moves, converted from NCC/SCNC to normal Postpaid, and lines resumed from cancel do not qualify for this requirement.
  • If a customer canceled a voice line within the past 90 days (excluding CORs and No Installs), the line must be resumed before they can add a brand-new voice line to qualify.
Rate planPlan / Feature from SOC Group #69 (Most Voice plans, excluding Select Choice, some Essentials, GOV First Responders, and Connecting Heroes) required
Port-in

Port-in required

  • Porting number must be registered for the T-Satellite beta and port must be initiated before July 1, 2025
  • Line can port to an existing T-Mobile postpaid account.
  • Must port an eligible postpaid number to a new voice line from AT&T, Verizon, Claro, US Cellular, Xfinity, Spectrum, and Liberty PR ONLY
    Excludes Winback port ins (numbers used with T-Mobile service in the last 90 days), Prepaid lines, carrier affiliates, and prepaid subsidiaries such as port-ins from T-Mobile Prepaid and Metro by T-Mobile.
Combinability
  • Carrier Freedom: YES
  • BreakFree or Keep and Switch: YES
  • Device promos on the same line: YES
  • Port-in credit promos: YES
Not available for
  • Contractor / Dealer accounts
  • Certified Pre-Owned (CPO) device purchases
  • Prepaid
  • T-Mobile for Business
Payout

A $0 Feature SOC will be automatically added to eligible lines before T-Satellite service launches on July 1, 2025. 

  • Porting number must be registered in the T-Satellite beta to receive credits.
  • New voice line must be maintained for at least 1 year after enrollment to continue receiving credits.
  • Non-T-Mobile customers who keep T-Satellite service after the beta period ends but do not switch to T-Mobile will not qualify for this offer.
Limits

No redemption limit per account / 1 redemption limit per line

  • Multiple lines on an account may participate but each line must individually register for the beta.
  • Only eligible for voice lines.

Review & take action

  1. Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:

     

    You must be enrolled in the beta (participation in beta is not required).

  2. Confirm customer is enrolled in the beta (participation in beta is not required). If the line is not enrolled in the beta, walk the customer through the registration steps available at T-Satellite beta.
  3. Confirm T-Satellite device eligibility for each line and that they are on or changing to a qualifying rate plan.
  4. Help customers place their new line activation and port-in. 
  5. A $0 T-Satellite Feature SOC will be automatically added to eligible lines before T-Satellite service launches on July 1, 2025.
  6. Ensure the customer understands that once the year of T-Satellite on us ends, they will automatically be charged monthly for each line that has the service.

Having trouble?

For help placing a new line activation in DASH, review New customer orders: DASH.

Reminders

  • Eligible prospective customers will receive an email with this messaging, directing them to call from a dedicated number / skill: Get a free year of satellite coverage. Redeem your offer. Switch to T-Mobile today and you’ll receive a free year of satellite coverage for every line you registered in the beta.
  • You can see the credits in the Frontline Promo Dashboard.
  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.
  • All qualification details must be clearly and accurately communicated with customers to ensure they understand the promotional eligibility requirements.
  • Never add additional lines or features without the customer's consent.

FAQs

The T-Satellite beta allows customers who enroll to be among the first to experience satellite-to-mobile connectivity for free until July. The beta will begin with text-only messaging through their phone’s native messaging app, enabling them to send and receive standard text-based messages, including texts to 911. In the future, T-Satellite will also include picture messaging, data services and voice calling. Once they're fully accepted into the beta, when no other service is available, their phone will automatically connect to T-Satellite. They’ll see the network name “T-Mobile SpaceX” when connected.

If the customer is calling in because they were enrolled in the beta, help them process the registered line in this promotion in Virtual Retail (Care should transfer to Virtual Retail if a customer is calling into Care). If they are wanting to bring over multiple lines, each line must be registered for the beta to qualify. If the customer is not aware of the 1 Year of T-Satellite On Us promotion, process the activations but do not add the feature to their line.

The customer should receive a SMS notifying them that they are enrolled in this promotion up to 14 days after activation.

No, customers are only eligible if they registered for the beta and received an email invite.

Take care of the customer and get them set up with T-Mobile service and the T-Satellite beta promotion.

Customers shouldn't cancel an existing voice line with the intention of replacing it with a newly activated voice line to take advantage of this promo, even if the cancellation happens after the new voice line activation.

Customers should never be told to cancel lines, before or after a promotion, in an effort to qualify or justify a promotion. If a customer does not need additional lines, explore other promotions or discuss device price points. Driving CHURN to close sales is not the right thing to do.

Customers who port multiple lines will only get the discount on the line(s) that are registered for the T-Satellite beta.

For more FAQs, see Talking Points: Promotions

Legal Disclaimer: Coming soon!