T-Mobile Visual Voicemail app

1. Tap Visual Voicemail.
2. Tap the message you want to listen to.
3. Tap the Speaker button.
4. Tap the Play button.

1. Tap Visual Voicemail.
2. Tap the Menu button (three vertical dots).
3. Tap Call Voicemail.

1. Tap Visual Voicemail.
2. Tap the message you want to return a call.
3. Tap the Call button (handset icon in top right)..
4. Wait for the call to initiate.

1. Launch the Visual Voicemail app.
2. Tap the picture icon to the left of the phone number you wish to add as a contact.
3. Tap Create Contact.
4. Follow procedures by device to create a new contact.

1. Launch the Visual Voicemail app.
2. Tap the picture icon to the left of the phone number you wish to add as a contact.
3. Follow procedures by device to edit an existing contact.

1. Tap Visual Voicemail.
2. Tap the Menu button on the top left side (three horizontal lines).
3. Tap App Settings.
4. Select Greetings & PIN.
5. Select Greetings.
6. In the 'Greetings' section, the current active greeting will be listed (may be labeled as Default, Name Greeting , or any other name that you previously selected).
7. To record a new a new greeting, select ‘Personal Greeting’.
8. Tap the Plus (+) in the top right corner to add a new greeting.
9. Tap the record button at the bottom to begin recording. Click the record button to end recording. Greeting can be up to 3 minutes in length.
10. Click the Checkmark in the top right to name and save the new greeting.
11. Once saved, the personal greeting will now be listed and selected for use.

1. Tap Visual Voicemail.
2. Tap the Menu button on the top left side (three horizontal lines).
3. Tap App Settings.
4. Select Greetings & PIN.
5. Select Greetings.
6. In the 'Greetings' section, the available active greetings will be listed (may be labeled as Default, Name Greeting, or any other name that you previously selected).
7. Click the radio button to the right of the name of the greeting you wish to set as active.
8. Click the back arrow at the top to exit the Greetings section.

1. Tap Visual Voicemail.
2. Tap the Menu button on the top left side (three horizontal lines).
3. Tap App Settings.
4. Select Greetings & PIN.
5. Select Greetings.
6. In the 'Greetings' section, tap the currently active greeting in the list (may be labeled as Default, Name Greeting, or any other name that you previously selected).
7. Tap the name of the greeting you wish to delete, e.g. 'Old Greeting'.
8. Tap the Trash Can icon in the lower right corner, this will delete the Greeting.

1. Tap the Play Store app.
2. Search for 'T-Mobile Visual Voicemail'.
3. Tap Install.
4. Check/uncheck Allow automatic updating.
5. Verify that VVM is installed, then tap Open.
6. Tap Visual Voicemail.
7. Tap Next.
8. Tap Done.

1. Tap Visual Voicemail.
2. Tap the Menu button on the top left side (three horizontal lines).
3. Tap App Settings.
4. Select Greetings & PIN.
5. Tap PIN.
6. Enter the current PIN in the 'Greetings & PIN' section. You can use #793# to reset the password.
7. Enter and confirm the new PIN.
8. Tap OK. A confirmation message appears if the change was successful.

New voicemails will be translated if the desired language is available. Voicemails received before the change will not be translated.

1. Tap Visual Voicemail.
2. Tap the Menu button on the top left side (three horizontal lines).
3. Tap Language.
4. Select the desired language (English or Spanish).

The app cannot be uninstalled from devices purchased from T-Mobile stores which have the application preloaded. Back up voicemails before removing the app. Removing the app may delete messages.

Disabling the application from within the application’s Settings menu will turn it off on the device and resolve most issues with unwanted notifications, memory, and permissions.

Some devices (such as the OnePlus 6T and Google Pixel - see full list above) come with a visual voicemail feature built into the native app dialer. When the T-Mobile VVM app is installed, it automatically disables this feature from the native app dialer. When the T-Mobile VVM app is uninstalled, the built in visual voicemail feature does not get re-enabled. To re-enable to default visual voicemail feature on these phones, follow these steps:

1. Open the native dialer app (Phone icon).
2. Tap Menu > Settings > Voicemail.
3. Tap Visual Voicemail to re-enable this feature.

1. Tap Visual Voicemail.
2. Tap the Menu button (three vertical dots).
3. Tap one of the following options:
   • Sort alphabetically
   • Sort by unviewed

1. Tap Visual Voicemail.
2. Press and long hold on a voicemail message.
3. Tap the Checkmark box next to the voicemail.
4. Select all of the messages that you would like to delete.
5. Tap Delete (trash can icon) at the bottom.

1. Tap Visual Voicemail, then the message you want to share.
   • You can also click the menu in the top right (three vertical dots) and select Share.
2. Press and long hold the desired message.
3. Tap Share at the bottom.
4. Tap the preferred method you want to share the message (email, SMS, etc.).

1. Tap Visual Voicemail.
2. Tap the Menu button on the top left side (three horizontal lines).
3. Tap About.
4. Version is listed next to ‘Application Version’.

Users on devices running Android 2.2.3 or lower will only be able to upgrade to a 5.3.x version of the client. 5.3.x releases include several known issues, mostly related to Audio and Notifications. To update the app, follow these steps:

1. Tap the Play Store app.
2. Search for 'T-Mobile Visual Voicemail'.
3. Tap Update.
4. Tap Accept & download.
5. Tap Open.

1. Tap Visual Voicemail > Menu (three horizontal lines).
2. Tap App Settings > End Voicemail to Text free trial.
3. Tap Unsubscribe.

Only the Primary Account Holder of a postpaid account may subscribe to Voicemail to Text.

1. Tap Visual Voicemail.
2. Tap the Menu button (three horizontal lines). 
3. Tap App Settings.
4. Tap Add Voicemail to Text.
5. Tap Continue to upgrade to Voicemail to Text (and view cost and availability).
6. Tap Confirm.

1. Tap Visual Voicemail.
2. Tap the Menu button (three horizontal lines). 
3. Tap App Settings.
4. Tap Voicemail Transcriptions (Premium)
5. Tap SMS toggle ON/OFF.

1. Customers who need assistance setting up or resetting their voicemail PIN must use the USSD code. Most assisted channels can no longer reset voicemail passwords for customers; access is limited.
2. Make sure customers have access to the device and text messages are working.
3. Have customers dial #PWD# (#793#) to reset their voicemail password.
   • Customers will receive a text message with their new PIN.
   • Once they log into the app, make sure customers change the PIN to something memorable.

Customers should export voicemails (backup), uninstall the app, then reinstall from the Google Play Store and import their saved voicemails. If issue persists after these steps, continue troubleshooting.

This issue will fix itself after about 30 seconds. No action needed other than to wait.

User will need to open the VVM app.