Bill cycle change: BC

• One bill cycle change is permitted per rolling year.
• There's no waiting period after activation as to when the bill cycle can be changed.
• Refer to Business & Government account verification to see who is authorized to make changes on a business account.

• Accounts attached to a node must close on the designated close date on the MCSA.
• The close date automatically changes once the account is attached to the node. For more info, see MCSA activations: Offline Activations.
• If a customer migrates the account, the bill cycle change is mandatory and doesn't count toward the limit.
• Business Care can remove the node if requested by the customer to complete a bill cycle change.
  • Removing the node results in a loss of the discount. Tell the customer about the discount loss.
  • If the customer wants to proceed, remove the node and complete the bill cycle change request.

• Target cycle is greater than 6 days from current cycle:
  • Customer will complete their current cycle then have a short, prorated cycle ending on the close date of the target cycle to get to their desired cycle.
• Target cycle is less than 6 days from current cycle:
  • Customer will complete their current cycle then have a short, prorated cycle to move them at least 6 days away from target cycle.
  • Customer will complete first prorated cycle then have a second prorated cycle that ends on the close date of the desired cycle.
  • Customer will only be charged once for fees and installments (EIP/JOD/PHH) on the first of the two prorated cycles.

1. Tell the customer the new close date takes effect after the current cycle ends.
2. Use the bill cycle chart to figure out which close date meets the customer's needs. To decide the proper due date, refer to the Close Date column.
3. Give the customer the new close date and monthly due date.
4. Explain that self-help options can be inaccurate until the cycle closes on the first new close date.
5. Verify the new date once more to prevent billing issues and the need for additional changes.
6. Change the account's close date.
7. Explain to the customer they'll receive prorated charges due to a short cycle created by the change (see Prorated charges scenario below as a guide).
8. Memo the account, including the reason for the change, the previous bill cycle, and the new bill cycle.
9. If the customer is changing to a close date that is plus or minus 6 days from current bill cycle, explain that the system will first need to move them to an intermediate cycle then complete the bill cycle change to the desired cycle. Advise the customer:
   • There will be two prorated bills.
   • They will only be charged once for any taxes or installment plan charges for these two cycles.
   • Of the cycle close dates for the two prorated bills.

• If your previous close date was the 7th and you request a new close date on the 22nd, the new cycle takes effect ending on the 22nd once the current cycle ends on the 7th.
• For the 15 days of the last prorated bill (8th - 22nd), you'll receive prorated monthly access charges and full plan minutes.
• Equipment Installment Plan (EIP) charges are never prorated, and the customer can expect to see the regular EIP payment continue after the prorated bill.
  • Changing a bill cycle to a new one that's less than 10 days from the current one can cause EIP to bill two installments in one month.
  • This occurs due to charges being sent from EIP into billing during the last 10 days of the cycle.

Bill cycles