Assurance Wireless: Lifeline

• Assurance Wireless is an organization within T-Mobile and is the industry leader supporting the Lifeline federal assistance program.
• The Lifeline Assistance Program offers free wireless service and phones to qualifying low-income households.
• The Assurance Wireless organization became part of T-Mobile in April 2020 as part of Sprint-T-Mobile merger. The Assurance Wireless mission is to provide a convenient and superior quality experience to low-income customers – ensuring we serve the underserved and help them stay connected to their world.
• The LifeLine program is not available in all states. Visit Check Lifeline Availability to see if Assurance Wireless is available in your area. 

• Customers who activate with Assurance Wireless are T-Mobile customers and assisted as any other customer. These customers are supported online at AssuranceWireless.com or by Assurance Wireless Customer Care. 
• Do not send Assurance Wireless customers to a local T-Mobile or Metro by T-Mobile store, they cannot perform customer service support, returns, or exchanges, similar to Virtual Retail.  

Direct new or existing customers to AssuranceWireless.com to apply for service or access their account.

On the site the customer can:

• Easily apply for service and onboard with a straightforward application process.
• Review all the details around benefits of signing up for Assurance Wireless services.
• Account management through self-service portal.
• FAQs around the Assurance Wireless program.

Customers can also call Assurance Wireless Customer Care.

Mobile Experts: If a customer requires assistance accessing AssuranceWireless.com, offer them an in-store demo tablet to complete their Lifeline benefit application

All plans are based on Lifeline availability in your area and eligibility.

Free Lifeline Plan

Our Lifeline plan provides free essential services for qualifying customers including:

• 10GB of High-Speed Data
• Unlimited Talk
• Unlimited Text

Data Peace of Mind

This plan provides benefits for customers looking for additional data available for $10/year or $1/month including:

• 12GB of High-Speed Data
• Unlimited Talk
• Unlimited Text

Data Peace of Mind is available via MyAccount (monthly plan), our street teams, or Customer Care. There are billing options available based on the customer’s needs, they can select $10/year up-front charge or being billed $1/month, plus tax.

For more details, visit our Plan Information Page.

If you live in California, use California-specific plans.

• Available for only one wireless or wireline account per household. Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes. Residents with temporary addresses are also eligible.
• Individuals qualify based on federal or state-specific eligibility criteria and are non-transferable.
• You may qualify based on household income or if you or a member of your household participates in certain public assistance programs such as:
• Medicaid/Medi-Cal
• Supplemental Nutrition Assistance Program (Food Stamps or SNAP)/CalFresh
• Supplemental Security Income
• Federal Public Housing Assistance
• Bureau of Indian Affairs General Assistance
• Tribally Administered Temporary Assistance for Needy Families
• Food Distribution Program on Indian Reservations
• Tribal Head Start
• Veterans and Survivors Pension Benefit

• Assurance Wireless Website (www.AssuranceWireless.com)
  • Offers 24/7 access to applications and existing accounts
• Outreach Agencies (Authorized Retailers)
  • Authorized Retailers are Independent Agencies (not owned by T-Mobile Assurance Wireless).
  • 5,000+ points of local support locations
• Local Partnerships
  • Strategic partnership with local community partners that serve and lead the support the low-income population