Resolving MPE errors

ddd_t date should be greater than or equal to d_tsent except cancel request

Due Date and Time is earlier than expected and needs to be moved out
 

Update Due Date and Time and push out 3+ hours from current time

Initial Port Has Issue:

1. Find ICP Port Record in Syniverse
2. Select Edit in ICP Port Record drop-down
3. Update Desired Due Date and Time to be 3+ hours (Remember: it’s in EST)
4. Add Remarks
5. Click Save

Port Already Created (Subsequent Port update)

1. Find ICP Port Record in Syniverse (ensure you are on the most recent RR response)
2. Select Modify in ICP Port Record drop down
3. Update Desired Due Date and Time to be 3+ hours (Remember: it’s in EST)
4. Add Remarks
5. Click Save

$exceptionDetail. The $exceptionDetail is the text
returned with the CORBA IDL exception. The $exceptionDetail is truncated as necessary to populate the error message text logged by the Telcordia MPE

Details about an error on the response are too large to fit into the message field.

Reach out to leadership for assistance in determining the error. If the error cannot be determined Cancel and Resubmit. If issue persists, transfer/call to next tier of support.

NTC3/GOAP: If issue can’t be resolved, Reach out to Leadership. Leadership will engage Support who will escalate.

Reach out to leadership for assistance in determining the error. If the error cannot be determined change the iPort Case Status to In Process and AutoDispatch

@smg:da1p-gen-tng-app003:cin6214_s:r:connection refused (connection refused)

This is a category of errors that indicates communication problems between T-Mobile and Syniverse, or between Syniverse and the other service providers systems

Attempt to resend the request. If unsuccessful, or same message is received, cancel and resubmit. If problem persists, escalate to next tier of support

NTC3/GOAP: Reach out to Leadership. Leadership will engage Support who will escalate.

Attempt to resend the request. If unsuccessful or if you received the same message, cancel and resubmit. If the problem persists, escalate to next tier of support.

NTC3/GOAP: Reach out to Leadership. Leadership engages support to escalate.

PORT IN PORT REQUEST TIMER EXPIRED

The other Carrier has not responded within their allotted time.

Follow Fallout code responses for wireless ports | C2 (t-mobile.com) > No Response/Waiting for Response

No Action Required. Change the iPort Case Status to In Process and AutoDispatch

FIELD, (Field Name), EXCEEDS MAXIMUM FIELD LENGTH

The data in the field indicated is too long (20 Characters is length)

Verify the information with the customer and resend the request.

Modify Request in ICP and delete number of characters in Name field to meet required standards. This will allow a valid response to be received. Move iPort Case to In Process status and auto-dispatch once a valid response is received.

FIELD, (Field Name), MUST CONTAIN ALPHA CHARACTERS ONLY

The specified field must contain letters only

Resend the request removing anything that is not a letter.

Resend the request removing anything that is not a letter. Move iPort Case to In Process status and auto-dispatch once a valid response is received. Document wholesale needs to get the OSP information.

FIELD, ACCT, MUST CONTAIN ALPHANUMERIC
(ALPHA AND/OR NUMERIC) CHARACTERS ONLY

There is something in the specified field that is not a letter or a number

The character may be hidden. Delete the contents of the field and manually type the information making sure to only include letters and/or numbers. Characters such as -, ", & etc are not allowed.

Resend the request in ICP, removing anything that is not a letter. Move iPort Case to In Process status and auto-dispatch once a valid response is received. Document wholesale needs to get the OSP information.

FIELD, (Field Name), MUST BE NUMERIC.

There is something in the specified field that is not a number

The character may be hidden. Delete the contents of the field and manually type the information making sure to only include numbers.

The letter/character may be hidden. In ICP, delete the contents of the field and manually type the information making sure to only include numbers. Move the case to In Process once a valid response is received and document wholesale needs to get the OSP information.

resp_no must be unique per request - resp_no 979e0172690ee897d5 already provided

The response provided has the same response number as a previous response

Cancel and resubmit.

No action required – Move to In Process status and auto dispatch. Document that wholesale needs to cancel and resubmit.

valid response with rt = r or c already acknowledged for req ver 

T-Mobile has already responded to the version of the request you are looking at, and we have received an acknowledgement of our response.

No action required. Take next steps as per the most recent port in port response.

No action required – Move to In Process status and auto dispatch. Document that wholesale needs to take the next action listed. If they cannot, they will need to cancel and resubmit.

valid confirm or resolution required response to request version 03 must exist prior to sup

The port was modified before a response was received from the last send

Call the OSP and ask for a response to be sent.

No action required – Move to In Process status and auto dispatch. Document that wholesale needs to call OSP for response or cancel and resubmit.

zip_code is required

The address is missing the zip code

Update the address on the port, making sure to include the zip code.

In ICP – Modify or Edit and Update the address on the port, making sure to include the zip code. Move the case to In Process status and auto-dispatch once a valid response is received. Document wholesale needs to get the OSP information.

Port Request is Already Cancelled

Another cancellation was sent on a port request that was already cancelled

If port is still open in billing, escalate to NTC3 as a ticket will need to be filed to have port marked cancelled.
If Port shows cancelled in billing, stop making changes on the cancelled port, and open a new port request as needed.  

GOAP – Reach out to Leadership to escalate with T-Mobile Support

If port is still open in billing, contact NTC3 as a ticket will need to be filed to have port marked cancelled.
If Port shows cancelled in billing, Back-office Complete the iPort Case.

ddd_t must be greater than
or equal to current system
date/time

The ddd_t submitted was in the past

Modify the port and update the ddd_t based on industry standards

Initial Port Has Issue:

1. Find ICP Port Record in Syniverse
2. Select Edit in ICP Port Record drop down
3. Update Desired Due Date and Time to be 3+ hours (Remember: it’s in EST)
4. Add Remarks
5. Click Save

Port Already Created (Subsequent Port update)

1. Find ICP Port Record in Syniverse (ensure you are on the most recent RR response)
2. Select Modify in ICP Port Record drop down
3. Update Desired Due Date and Time to be 3+ hours (Remember: it’s in EST)
4. Add Remarks
5. Click Save