Use the following list to find tools that are specific to NTC and OA. Other tools are available in the toolbox.
Porting and OA tools
NTC/Porting
CSR Requests
| NextGen (Genesis or WCSM 2.0) https://genesisptl.t-mobile.com/search-subscriber Recommended Browser: Chrome Steps: NextGen (WCSM 2.0) |
iPort Production: https://iportproduction.t-mobile.com/iport/cases/search Training: https://iporttraining.t-mobile.com/iport/cases/search Steps: iPort Fallout Management Tool & iPort Fallout Management: Coaches |
Account Hub https://care.ahub.t-mobile.com/orghome Recommended Browser: Chrome | NPO Recommended Browser: Internet Explorer or Chrome System steps: Transfer partner communication | NTC3 PEQ - SharePoint Site Recommended Browser: IE or Edge NTC3 Unauthorized Port Tracker: PEQ - Magenta Unauthorized Ports - Agent View |
Compass NTC Escalation - CompassSystem steps: Filing a Compass ticket: NTC3 Recommended Browser: Chrome or Edge | Salesforce and Salesforce 2.0 https://t-mobile.lightning.force.com/lightning Salesforce 2.0: https://tfb.my.salesforce.com/ System steps: Salesforce validation for porting: NTC Recommended Browser: Chrome | Syniverse Non SSO: https://mysyniverse.syniverse.com/ SSO: https://symphony.syniverse.com/tmobile Recommended Browser: Chrome System steps: Syniverse tools |
TruNumber Finder https://finder.iconectiv.com/finder/search Recommended Browser: Chrome or Edge System steps: TruNumber Finder | Athena https://porting.tupl-prod.t-mobile.com/unifier/Recommended Browsers: Chrome or Edge | TTEC Agent Tracker - SharePoint Site Recommended Browser: IE or Edge |
OA
MARS - SharePoint Site Recommended Browser: IE or Edge | NPO Recommended Browser: Internet Explorer System steps: Transfer partner communication | TOGA Recommended Browser: Edge or Chrome |