Frontline System Issues
If the issue isn't listed here, submit a ticket. If the issue is listed, use the workaround listed. Only submit a ticket if the workaround fails or if there are new details. For Enterprise system isssues, visit the Enterprise System Issues page.
Frontline System Outages and Updates
Frontline System Planned Maintenance
Recent and Upcoming Planned Maintenance
About Frontline System Issues
A system issue is when frontline tools or platforms are not working as intended and it prevents frontline teams from serving the customer the right way.
This page lists known system issues that are either emerging or already validated. Each issue includes the latest status and any available workarounds frontline teams can use in the meantime.
If the issue is not listed here:
- Retail
- Submit a Quick Ticket. That’s the only way teams can confirm if the problem has broader impact and get it in front of technology partners investigate.
- Virtual Retail
- Submit a DASH Compass Ticket.
- Care
- Work with your Coach and refer to your established ticketing process for your specific function.
If you do see your issue listed here:
- Follow the provided workaround.
- You do not need to submit another ticket unless the workaround doesn’t work for you or you have new details (screenshots, error codes, scenarios) that could help us troubleshoot.
Remember:
- Account-specific issues (impacting only one customer) should be resolved at the account level.
- Procedural issues (caused by process gaps or missed steps) can often be solved using job aids, training, or coaching.
- System issues affect multiple customers or users. Those belong here, and always need a ticket.