Cancel a BAN or subscriber: Samson

1. Access the Agreement tab.
2. Click Page Options on the upper toolbar.
3. Select Cancel Subscriber, enter the Date and Reason.
4. Add a Memo.
5. Click OK.
6. Click OK again on the Cancel Subscriber pop-up box.

1. Click Actions on the upper toolbar.
2. Select Multi-Subscriber Activities.
3. Click Cancel Multi Subscribers.
4. Select the subscribers you want to cancel.
5. Click OK. To select more than one subscriber, hold down CTRL and click each subscriber.
6. Select the subscriber and click Accept.
7. Enter the date.
8. Select a Samson reason code.
   • If 20 or more subscribers are being selected, the request will be moved to the Samson FT Worklist.
   • Schedule a Samson Follow-Up in an hour to ensure the subscribers were canceled.
9. Add a Memo.
10. Click OK.

1. Click Actions on the upper toolbar.
2. Select BAN Activities.
3. Click Cancel.
4. Enter the Date and Reason.
5. Add a Memo.
6. Click OK on the pop-up box.

 Retention guide & cancel steps