Rate plans and features: Atlas

Use the Plans and services landing page to review current and future dated plan and feature information on your customer's account.

Navigation

  1. Select Rate plans and features from the magenta navigation bar.
  2. Select account level or specific subscriber information in the carousel from the Account line summary.

Account line summary

The below information can be found in the account line summary column.

  • Current rate plan: Rate plan name.
  • SOC: Rate plan code.
  • Effective - expiration: Rate plan effective date and expiration date.
  • Dealer code: Dealer code attached to plan activation.
  • Rate plan MRC: Cost of account or subscriber rate plan MRC.
  • Feature MRC: Cost of account or subscriber features not included in the rate plan
  • Estimated tax: Estimated taxes. N/A will show if taxes are included in the plan.
  • Total MRC: All monthly estimated taxes and fees, including Regulatory Fee, if applicable.
  • Plan type: Family or Individual plan type.
  • Tax type: Exclusive or Inclusive plan type.
  • Bill current: Yes or No.
  • Autopay enrolled: Yes or No.

Features

Use the features columns to view active and future dated rate plans, and optional, included, mandatory services at an account and subscriber level.

  • Description: Feature name.
  • SOC: Feature code.
  • Effective - expiration: Feature effective date and expiration date.
  • Dealer code: Dealer code attached to feature activation.
  • Tax type: Exclusive or Inclusive plan type.
  • MRC: Cost of feature.

Quick delete

Use these steps to delete an optional feature at the subscriber level.

  1. Click the trashcan icon next to a subscriber level optional feature in the Features column.
  2. Verify subscriber and feature details for removal. Click Go back to cancel changes.
  3. Select the Effective date for this change.
  4. Click Remove feature to save changes.