Targeted: Up to $830 off Eligible Phones w/Any Condition Trade In

Smartphone Promo with Trade (ID260438) / R631

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TARGETED RETENTION OFFER

Up to $830 off Eligible Phones

Eligible, segmented customers can redeem this promo with purchase on EIP and any condition trade-in on a qualifying Essentials, Go5G, Magenta, or Magenta MAX plan.

 

Orders must be processed in the Upgrade Dashboard. Digital channels are not in scope.

 

Segment: 042026_830_MultiOEM_AnyTrade

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Promo periodApril 16, 2026 – TBA
RequirementsDevice Purchase, Trade-in, Specific Rate Plan
Eligible customers
Customers must have active segment to be eligible:
042026_830_MultiOEM_AnyTrade
 
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)

Important: This promotion is being presented to a specific and limited group of existing customers. Only customers with the above Segment code showing active are eligible; customers showing inactive are ineligible. There is no option to self-qualify before, during, or after this promotion. If the Segment code shows inactive or is not available, the customer is not eligible for the promo. 

Limits1 redemption per account
PayoutRecurring Device Credit (may include trade-in credits)

What's the deal?

Eligible channels
  • Consumer Care
  • Micro (Care)

Device purchase

New line activation

Not required

Rate plan

Essentials, Go5G, Magenta, and Magenta MAX Plan / Feature from SOC Group 75 required

Check the eligibility of specific plan SOCs at the top of the page.

Trade-in

Trade-in device required to be attached to the new device order and meet trade-in program requirements 

  • Fully owned (paid off)
  • Has the Android Anti-theft feature or Find My iPhone feature turned off
  • Phones with blocked IMEI are not accepted

Damaged trade-ins

Customers can trade-in physically damaged devices and qualify for this promotion, but customers must accurately report device damage to prevent potential negative financial impacts. Damaged devices have a reduced trade-in value, but customers will receive the full offer value. The trade-in device will qualify for this promotion even if the device:

  • Has a cracked screen or liquid damage
  • Does not power on
    • You must be able to retrieve the IMEI for trade to be accepted.
    • For iPhones (depending on model), the IMEI can be found on the SIM card, or it is engraved on the back of the device.
    • For Android devices, the IMEI is printed on the back of the device.
    • If the IMEI was used on the account recently or even on EIP on the account, it can be located from Device Dashboard or EC Summary within Atlas or Tapestry.
$415 trade-ins$830 trade-ins
  • Apple iPhone: 12 Pro Max, 12 Pro, 12, 12 mini, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, SE 3, SE 2, SE, 5s, 5c, 5, 4s, 4, 3Gs, 3G, 1
  • Google Pixel: 9a, 8a 5G, 7a 5G, 6a, 5a 5G, 5 5G, 4a 5G, 4a, 4 XL, 4
  • Motorola edge: 5G 2024, 5G 2023, 5G 2022
    Motorola razr: 2024, 40 Ultra, 40 5G
  • OnePlus: 10T 5G, 9 5G, 8T+ 5G, 8T, 8 Pro 5G, 8 5G, 7T Pro, 7 Pro 5G
  • Samsung Galaxy A: A71 5G, A71, A54 5G, A53 5G, A52 5G, A52, A51 5G, A51, A35 5G, A32 5G, A32, A23 5G, A23, A21, A15 5G, A14 5G
    Samsung Galaxy Note: Note10+ 5G, Note10+, Note10 5G, Note10, Note10 Lite, Note9, Note8
    Samsung Galaxy S: S10 5G, S10+, S10, S10e, S9+, S9, S8+, S8 Active, S8, S7 Edge Duos, S7 Edge, S7 Active, S7, S6 Edge+, S6 Edge, S6
    Samsung Galaxy Z: Z Fold2 5G, Z Fold, Z Flip 5G, Z Flip
  • Apple iPhone: 16 Pro Max, 16 Pro, 16 Plus, 16, 16e, 15 Pro Max, 15 Pro, 15 Plus, 15, 14 Pro Max, 14 Pro, 14 Plus, 14, 13 Pro Max, 13 Pro, 13 mini, 13
  • Google Pixel: 9 Pro Fold 5G, 9 Pro XL 5G, 9 Pro 5G, 9 5G, 8 Pro 5G, 8 5G, 7 Pro 5G, 7 5G, 6 Pro, 6, Fold 5G
  • Motorola razr: ultra 2025, 2025, + 2025, + 2024, + 2023
  • OnePlus: 10 Pro 5G, 9 Pro 5G
  • Samsung Galaxy Note: Note 20 Ultra 5G, Note 20 Ultra 4G, Note 20 5G, Note 20 4G
    Samsung Galaxy S: S25 Ultra, S25+, S25 FE, S25 Edge, S25, S24 Ultra, S24+, S24 FE, S24, S23 Ultra, S23+, S23 FE, S23, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21 FE, S21, S20 Ultra, S20+, S20+ 5G, S20 FE 5G, S20 FE, S20 5G, S20
    Samsung Galaxy Z: Z Fold7, Z Fold6 5G, Z Fold5 5G, Z Fold4 5G, Z Fold3 5G, Z Flip7 5G, Z Flip6 5G, Z Flip5 5G, Z Flip4 5G, Z Flip3 5G

Port-in

Not required

Combinability
  • Family Freedom: YES
  • BreakFree or Keep and Switch: NO
  • RDC promos on the same EIP: NO

Not available for
  • Customers who haven't expressed intent to cancel service
  • Retail is NOT in scope for this retention offer
  • Contractor / Dealer accounts
  • Employee accounts (T-Mobile, Non-TMO)
  • T-Mobile for Business 13+ voice line accounts
  • Government accounts
  • Certified Pre-Owned (CPO) device purchases 
  • Full Retail Price (FRP) purchases

Payout

Receive the promo value as a one-time trade-in credit and 24 monthly Recurring Device Credits (RDC)

  • Promo value will not exceed the price of the purchased device.
  • Customers who enroll in a device promotion must maintain line of service and EIP tied to the promotion to receive the full value of the promo. If either is closed or canceled, the monthly credits will stop.
    • The trade-in credit is deducted from the promo value and applied per Trade-in device program & orders.
    • The remaining promo value is received via RDC. 
      Example: Promo value = $830. Trade-in phone = $400 trade-in credit. $830 promo value - $400 trade-in credit = $430 in bill credits (approximately $17.92 per month).
  • Yearly Upgrade redemptions: Receive the promo value as 24 monthly Recurring Device Credits (RDC). Instead of receiving trade-in credit, the remaining EIP balance of trade-in device is paid off.

Review & take action

  1. To confirm a customer is included in the Segment, check ATLAS: 
    1. Open Atlas and verify the account. 
    2. Under the Account profile section, you'll see the Segment listed as 042026_830_MultiOEM_AnyTrade.
    3. If the segment is present and Active, proceed. If it is not present or is Inactive, stop, and refer to other promotions the customer may be eligible for.
  2. Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:

    You'll receive the promo as a one-time trade-in credit and the remaining promo value as 24 monthly credits. These credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill. 
    Your promotional credits will be paid out for the full term of the EIP with no means to speed up their payout. Additionally, you must maintain the line of service and the EIP tied to the promotion to receive the full value of the promo. If either is closed or canceled, the monthly credits will stop.
    If you have a larger down payment, you may see a second bill credit with the same description on your bill. We apply this second bill credit to make up the difference for your higher out of pocket expense when your required down payment is greater than the promo value. 
  3. Confirm customer is on, or changing to, a qualifying rate plan.
  4. Help customer place their order(s).
    Important: The new phone EIP must be associated with the new device purchase. 
    • For ship-to orders, verify the correct email address is entered and remind customers they MUST sign their EIP agreement within 48 hours, or their order will be canceled. 
    • Trade-in must be attached to the phone order. See trade-in steps​ for details. 
    • Well-Qualified customers in Retail have the option to take their Instant Trade-In Credit and apply it to their new EIP balance. Check out trade-in transactions with EIP for more details.

Retail: Do NOT call the RSL to request Temp Double of the customer’s available ECL to make the customer eligible for the promo. These requests will be denied. Review Store issue resolution and support before engaging RSL for additional support.

Having trouble?

This promo follows T-Mobile's standard Recurring Device Credits (RDC) guidelines. For RDC issues, see Recurring Device Credits (RDC) Promotional Credit Issue Handling.

For issues with required trade-ins not started with device promo orders, work with your local leadership to complete the Promo Asset Recovery Process.

 

Reminders

  • This promo is only available to offer by Care teams and should only be offered on a reactive basis if a customer is requesting to cancel a voice line.
  • Customer must have active segmentation 042026_830_MultiOEM_AnyTrade to be eligible.
  • Customers can find the Promo code and Bill name on their bill statement.
  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.
  • All qualification details must be clearly and accurately communicated with customers to ensure they understand the promotional eligibility requirements.
  • Never add additional lines or features without the customer's consent.
  • Promo available in NBA.

FAQs

A lot of factors go into deciding which devices are eligible for trade in on promos and this particular promo is set up to provide eligibility only for the trade-ins listed.

If new models are added to the trade-ins list, we’ll communicate these changes and update the promo’s details.

Customers can only have one RDC promo attached to an active EIP. They may have multiple RDCs on the same line if they are attached to separate EIPs.

Check Recurring Device Credits (RDC) for more details on multiple RDCs on the same line.

Customers who enroll in a device promotion need to maintain the line of service and EIP tied to the promotion to receive the full value of their promo, but if either is closed or canceled, the monthly credits will stop. 

No. As long as the TFB customers are already enrolled in the promotion BEFORE adding the additional lines to their account, the account will continue to receive this promotion on the lines already enrolled.

Legal disclaimer: With 24 monthly bill credits when you trade in an eligible phone in any condition on qualifying plan. For well-qualified customers; plus tax. Contact us before cancelling entire account to continue remaining bill credits, or credits stop & balance on required finance agreement is due (e.g., $829.99– iPhone 17 256GB). Bill credits end if you pay off device early. Tax on pre-credit price due at sale. Limited time; subject to change. Qualifying credit, service ($50+/mo. plan w/AutoPay; plus taxes/fees) & trade-in (e.g., Save $830: iPhone 16/ Save $415: iPhone 11) required. Trade-in terms and conditions apply. If you don't meet promo requirements, your price/promo will be impacted. Up to $830 via bill credits; line with promo must be active and in good standing to receive credits; allow 2 bill cycles. Max 1 discounted device/account. May not be combinable with some offers, discounts, or promotions.