Targeted: UScellular Device Refresh - $830 Off with Any Condition Trade

Smartphone Promo with Trade (ID260455) / R649

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ANY CONDITION TRADE-IN

Get $830 Off when you trade in your incompatible phone

Targeted lines on Segment ID 052026_USCC_830_Phone can get Up to $830 off select phones when you purchase on EIP, trade-in thier current phone (including damaged) on a qualifying plan. 

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Promo periodMay 27, 2026 – TBA
RequirementsDevice Purchase, Trade-in (including damaged), Specific Rate Plan
Eligible customers

Targeted customers with line-level Segment ID: 052026_USCC_830_Phone, who have moved to T-Mobile or want to port, and purchase an eligible device via EIP.

  • Postpaid
  • T-Mobile for Business (including Business w/ SSN) 

Important: This promotion is being presented to a specific and limited group of existing customers. Only customers with the above Segment code showing active are eligible; customers showing inactive are ineligible. There is no option to self-qualify before, during, or after this promotion. If the Segment code shows inactive or is not available, the customer is not eligible for the promo.

LimitsNo redemption limit
PayoutRecurring Device Credit (may include Trade-in credits)

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Store-in-Store, and Authorized Retailer)
  • Micro (Care, Direct, VBS Outbound, Micro VR, Chat)
  • Virtual Retail
  • Digital (T-Life app & T-Mobile.com)
Device purchase

Must purchase on EIP

New line activation

Not required

Rate plan

Plan / Feature from SOC Group #75 (All Voice plans) required

Check the eligibility of specific plan SOCs at the top of the page.

Trade-in

Trade-in device required to be attached to the new device order and meet trade-in program requirements.

If the trade-in device does not populate in the drop-down at the point of sale, process it using the generic SKU: ONLY ANY TRADE PROMO SMRTPHNE.

  • Fully owned (paid off)
  • Has the Android Anti-theft feature or Find My iPhone feature turned off
  • Phones with blocked IMEI are not accepted

Damaged trade-ins

Customers can trade-in physically damaged devices and qualify for this promotion, but customers must accurately report device damage to prevent potential negative financial impacts.  Damaged devices have a reduced trade-in value, but customers will receive the full offer value. The trade-in device will qualify for this promotion even if the device:

  • Has a cracked screen or liquid damage
  • Does not power on
    • You must be able to retrieve the IMEI for trade to be accepted.
    • For iPhones (depending on model), the IMEI can be found on the SIM card, or it is engraved on the back of the device.
    • For Android devices, the IMEI is printed on the back of the device.
    • If the IMEI was used on the account recently or even on EIP on the account, it can be located from Device Dashboard or EC Summary within Atlas or Tapestry.

$830 trade-ins - All phones eligible (incl. broken)

Port-in

Not required

Combinability
Not available for
  • Contractor / Dealer accounts
  • T-Mobile for Business (SMB DE, Virtual Business Sales, SMB, Enterprise, Government, Partner Solutions)
  • Certified Pre-Owned (CPO) device purchases 
  • Full Retail Price (FRP) purchases 
  • JUMP! upgrades
PayoutTargeted customer lines on Segment ID 052026_USCC_830_Phone receive the promo value as a one-time trade-in credit and 24 monthly Recurring Device Credits (RDC)
  • Promo value will not exceed the price of the purchased device.
  • Customers who enroll in a device promotion must maintain line of service and EIP tied to the promotion to receive the full value of the promo. If either is closed or canceled, the monthly credits will stop.
    • The trade-in credit is deducted from the promo value and applied per Trade-in device program & orders.
    • The remaining promo value is received via RDC. 
      Example: Trade-in a Apple iPhone 11  = $830 trade-in value. iPhone 16 Plus (256GB) $929.50 promo value - $830 trade-in value = $99.50 in bill credits (approximately $4.15 per month).
  • Important: New and Existing customers who purchase and trade in via Digital channels (including T-Mobile.com and T-Life app) will receive their full promotional value via RDC. 

Review & take action

  1.  To confirm a customer is included in the Segment, check ATLAS or Tapestry: 
    • Open Atlas/Tapestry and verify the account.
    • Under the Account profile section, you'll see the Segment listed as 052026_USCC_830_Phone.
    • If the segment is present and Active, proceed. If it is not present or is Inactive, stop, and refer to other promotions the customer may be eligible for.
  2. Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:

    You'll receive the promo as a one-time trade-in credit and the remaining promo value as 24 monthly credits. These credits may begin within your 1-2 bill cycles after purchase. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill. 

    Your promotional credits will be paid out for the full term of the EIP with no means to speed up their payout. Additionally, you must maintain the line of service and the EIP tied to the promotion to receive the full value of the promo. If either is closed or canceled, the monthly credits will stop. 

    If you have a larger down payment, you may see a second bill credit with the same description on your bill. We apply this second bill credit to make up the difference for your higher out of pocket expense when your required down payment is greater than the promo value. 
  3. Confirm customer is on or changing to a qualifying rate plan.
  4. Help customers place their order.
    Important: The new EIP must be associated with the new device purchase. 
    • For ship-to orders, verify the correct email address is entered and remind customers they MUST sign their EIP agreement within 48 hours, or their order will be canceled. 
    • Trade-in must be attached to the phone order. See trade-in steps​ for details. 
    • Well-Qualified customers in Retail have the option to take their Instant Trade-In Credit and apply it to their new EIP balance. Check out trade-in transactions with EIP for more details.

Retail: Do NOT call the RSL to request Temp Double of the customer’s available ECL to make the customer eligible for the promo . These requests will be denied. Review Store issue resolution and support before engaging RSL for additional support.

T-Mobile for Business & Micro: Use Atlas when processing upgrade request. Digital Checkout, including any EIP agreements that may be required, must be created and accepted within the promo period to qualify.

Having trouble?

This promo follows T-Mobile's standard Recurring Device Credits (RDC) guidelines. For RDC issues, see Recurring Device Credits (RDC) Promotional Credit Issue Handling.

For issues with required trade-ins not started with device promo orders, work with your local leadership to complete the Promo Asset Recovery Process.

Reminders

  • Customers can find the Promo code and Bill name on their bill statement.
  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.
  • All qualification details must be clearly and accurately communicated with customers to ensure they understand the promotional eligibility requirements.
  • Never add additional lines or features without the customer's consent.
  • Promo available in NBA. 

FAQs

Yes, the new phone's EIP must be associated with the new device purchased for this promo in order to qualify.

Customers can only have one RDC promo attached to an active EIP. They may have multiple RDCs on the same line if they are attached to separate EIPs.

Check Recurring Device Credits (RDC) for more details on multiple RDCs on the same line.

Customers who enroll in a device promotion need to maintain the line of service and EIP tied to the promotion to receive the full value of their promo, but if either is closed or canceled, the monthly credits will stop. 

Customers who take advantage of a trade-in promotion when upgrading or adding a new line from T-Mobile.com or the T-Life app, will receive their entire promotional value as RDC instead of a one-time trade-in credit and the remainder via RDC.

Legal disclaimer: Contact us before cancelling entire account to continue remaining bill credits, or credits stop & balance on required finance agreement is due (e.g., $829.99– iPhone 17 256GB). Bill credits end if you pay off device early. Tax on pre-credit price due at sale. Limited time; subject to change. Available for UScellular customers. Qualifying credit, service ($50+/mo. plan w/AutoPay; plus taxes/fees) & trade-in (e.g., UScellular network incompatible phone) required. Trade-in terms apply. If you don't meet promo requirements, your price/promo will be impacted.  Up to $830 via bill credits; line with promo must be active and in good standing to receive credits; allow 2 bill cycles. Max 1 discounted device/account. May not be combinable with some offers, discounts, or promotions.