BTS: $5 Watch, Tablet, or Laptop line with Better Value/Experience Beyond/Go5G Next

Go5G Next Connected Discount / SP093

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with Better Value/Experience Beyond/Go5G Next

Add watches and tablets for half the price – just $5/line with an eligible plan

Get Watch w/Beyond or Next, Tablet w/Beyond or Next, or Laptop w/Beyond or Next plans for $5 (via monthly bill credit) when you have or switch to a Better Value, Experience Beyond, or Go5G Next/Business Next voice plan. 

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Promo periodOctober 17, 2024 – TBA
RequirementsSpecific Rate Plan
Eligible customers
  • Postpaid
  • T-Mobile for Business 1-12 voice lines only (including Business w/ SSN)
  • Employee (T-Mobile, Non-TMO)
LimitsNo redemption limit
PayoutBill Credit

What's the deal?

Eligible channels
  • Consumer Care
  • Retail (Company-owned, Costco, Sam's Club, and Authorized Retailer) including Retail Ship-To
  • T-Mobile for Business (Retail, Micro TEX, BTEX, Virtual Business Sales, SMB, Partner Solutions)
  • Virtual Retail
Voice lines requiredAt least one voice line on a Better Value, Experience Beyond, or Go5G Next / Business Next plan required
New line activationNot required
Rate plan

Customer must have an eligible plan on both their voice line and watch, tablet, or laptop line.

Check the eligibility of specific plan SOCs at the top of the page.

Device PurchaseNot required
Port-inNot required
Combinability
Not available for
  • Customers without a  Better Value, Experience Beyond, or Go5G Next/Business Next voice plan (YRLYUPGRD SOC by itself is not eligible)
  • Contractor / Dealer accounts
  • T-Mobile for Business 13+ voice line accounts
Payout

Customers will receive monthly bill credits after both their voice and BTS lines have or switch to qualifying rate plans. (including future dated).

  • Customer will pay $5/ month for eligible BTS line(s) after monthly bill credit(s). AutoPay is not required to receive the BTS for $5/month. 
    • $40 monthly bill credit for Tablet w/Next and Laptop w/Next line(s)
    • $12 (wearable) or $22 (standalone) monthly bill credit for Watch w/Next line(s)
  • Credit applies to the BTS line MRC only. Chargeable add-ons greater than $0 will be the customer’s responsibility to pay. 
    TFB: Customers with 6-12 voice lines on Go5G Business Next plans with additional taxes and fees will receive credits to discount the monthly service price of their line to $5 but will be responsible for all applicable taxes and fees.
  • The bill credits start within 2 bill cycles from activation.
  • Customers keep the credit for as long as they meet the promo requirements.

Review & take action

  1. Go over the promo details and these advisements with your customer so they understand what to do to get and keep this promo:

     

    Your credits should begin within your first bill cycle, but in some cases, it may take up to 2 bill cycles to begin.

    If you change to an ineligible voice or BTS rate plan and lose your BTS line credits, you have 90 days to switch back to an eligible rate plan. You will not receive any credits that were missed.

  2. Confirm customer is on, or changing to, a qualifying voice and BTS rate plan.

Having trouble?

  • Setup Known Issue: Some users are encountering errors when attempting to setup cellular service on watches with the new Watch with Go5G Next rate plans. A fix has been identified and teams are working quickly to resolve.If you encounter this error:
    • Temporarily switch the watch rate plan to the equivalent Apple Watch or Android Watch rate plan that does not require Go5G Next.
    • Complete the watch setup.
    • After completing setup, switch the rate plan back to the Apple Watch or Android Watch with Go5G Next rate plan.
  • Promotion Enrollment Known Issue: Some customers with BTS service discounts already on their account who change their BTS rate plan(s) to take advantage of this promotion are not receiving the promotion on the previously discounted line(s). 
    • Teams are working toward a resolution.
    • Impacted lines will be automatically corrected within 2 bill cycles. Advise your customers to allow up to 2 bill cycles for enrollment. 
    • A one-time credit will be applied to the customer's account for any missed promotional credit(s).
    • Once the enrollment is completed and the credit is applied, the customer will receive an enrollment SMS and a memo will be added to their account.
  • This promo follows T-Mobile's standard Line / Service Promotional Bill Credits guidelines. For issues, see Service and Line / Service Promotional Credit Issues Handling.

Reminders

  • Customers can find the Promo code, Bill name and their discounted line credits on their bill statement.
  • You can see the credits in the Frontline Promo Dashboard and in Samson on the Discount screen.
  • The discounted line credits discount code for this promo is 24Q3PN2.
  • This promo is for a limited time only and subject to change and should be communicated to customers in this way.
  • All qualification details must be clearly and accurately communicated with the customer to ensure they understand the promotion eligibility requirements.
  • Never add additional lines or features without the customer's consent.

FAQs

No. Existing lines can switch to a Watch w/Beyond or Next, Tablet w/Beyond or Next, or Laptop w/Beyond or Next plan and receive the monthly bill credit.

At least one voice line on an Better Value/Experience Beyond/Go5G Next/Business Next voice plan is required to qualify for this promotion.

Yes.  At this time, the Watch, Laptop, and Tablet with Better Value/Experience Beyond/Go5G Next/Business Next plans and the device promotions associated with them are only eligible to accounts with up to 12 voice lines.  If a customer wants to grow their account, they will need to change their voice and BTS lines to new rate plans.

Most device promotions are not eligible on the Watch, Tablet, or Laptop with Better Value/Experience Beyond/Go5G Next/Business Next plans. Customers may lose the remaining credits when moving to the new plans/promotion. Check the specific device promotion for eligibility.

No. Eligible lines will be $5/month even if the customer does not have AutoPay on an eligible payment method. Additionally, these lines will not count toward the 8 AutoPay discount maximum.

Legal disclaimer: $5/mo. price via mo. bill cred while you maintain a qualifying Go5G Next line. Limited-time offer; subject to change. Postpaid only. $35 device connection charge due at sale. Credit approval & deposit may be required. $5/mo. price only available with Go5G Next; contact us prior to making plan changes or monthly price may increase. Not combinable with most offers or discounts.