Home Internet Backup plan

Home Internet Backup™ is the simple way for customers to stay online when their cable or fiber goes down. It uses T-Mobile Internet to keep customers connected during outages, or customers can activate it anytime their primary service slows.

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Channel	Consumer
Device Type	Gateway
Segment	Standard

What's included

Fixed wireless data	100 hours Usage only deducts from the hour balance when Backup is active. Speed reduced to max 600kbps after 100 hours is used.
Device	T-Mobile 5G Gateway (G4AR) CPO
Speed	5G Network Typical download speeds of 52 Mbps – 241 Mbps Typical upload speeds are between 11 Mbps – 30 Mbps 25% of our customers see speeds below and 25% see speeds above these ranges 4G Network Typical download speeds of 17 Mbps – 78 Mbps Typical upload speeds are between 3 Mbps – 16 Mbps 25% of our customers see speeds below and 25% see speeds above these ranges
Taxes & fees	Excluded
AutoPay discount	Eligible
Promos and discounts	Test Drive T-Mobile Home Internet and Small Business Internet $10 Off Backup with any voice line
Additional benefits	Top-up passes: 100 hours of free extra data, up to three times a year. No annual contract

Eligibility

Eligible

Address eligibility check must show AWAY as available.
- Note: Backup is considered a Fixed location internet solution. If customer needs on-the-go service, consider the AWAY plan.
Account types: I/A, I/F, I/G, I/M, I/R
Employee account types: S/T, S/Y, S/6

Not eligible

Customers in areas where T-Mobile Internet can’t be sold due to regulatory restrictions/contractual agreements (such as San Juan Islands, Alaska, and portions of North Dakota).
Puerto Rico and US Virgin Islands.
Customers with only a P.O. Box.
Employee account types: SC, SD, SE, SI, SK, SV

Cost & SOC details

Effective 6/4/26: Home Internet Backup

$20 w/ AutoPay / $30 Regular

Retired 6/3/26: Home Internet Backup

$20 AutoPay / $25 Regular

Set expectations

Automatic connection can only be set up with the G4AR. All gateways can use manual activation via T-Life.
Top-up passes
- Three 100-hour top-up passes per year (365 days from the date they use the first one) included at no additional cost.
- Each top-up pass expires 30 days after adding it to the account.
- You can add the top-up pass in T-Life, MyTMO, or contact Care.
Customers will receive notifications to their account email when:
- A primary ISP extended outage is detected
- A primary ISP extended outage is resolved
- 80% of Backup hours are used
- 100% of Backup hours are used
Unused hours don't roll over.
The gateway is approved to be used at one location. If customers change addresses, they need to get approval for the new address.
During congestion, customers on this plan may notice speeds lower than other customers and further reduction if using >600GB/mo., due to data prioritization.

Resources

RESOLVED Known Issue: June 5, 2026: T-Life Overview page is not taking customer to correct place to “Add More Time”.
- Workaround: Add the ‘top up’ from the Manage section of T-Life
Refer to Internet Backup Plan support for set up, management, and support.