Use this page to transfer call types when resolution is out of scope or when directed by policy.
To route the call using Cisco systems, either enter the 5-digit VDN into Finesse/TEA to locate the directory listing, or add 99988 to the VDN when dialing. Example: 99988XXXXX.
| DEPARTMENT | HOURS OF OPERATION | CONTACT INFO | TRANSFER TYPE: TEX | TRANSFER R TYPE: NON-TEX |
Web and Telesales support (WTS) See Scope of support: Web & Telesales Support (WTS) for assistance. | English 5 a.m. – 10 p.m. PT (Mon-Fri) 6 a.m. – 6 p.m. PT (Sat-Sun) Spanish 6 a.m. – 4 p.m. PT (Sat-Sun) | 1-800-672-5390 VDN: 62629 (English) VDN: 62701 (Spanish) VDN: 62484 (Puerto Rico WTS) | Warm Cold (Spanish) | Warm |
Contact your site leadership if you are looking for assistance with long hold times.
