To route the call using Cisco systems, either enter the 5-digit VDN into Finesse/TEA to locate the directory listing, or add 99988 to the VDN when dialing. Example: 99988XXXXX
Family Freedom / Keep and Switch reimbursement
| DEPARTMENT | HOURS OF OPERATION | CONTACT INFO | TRANSFER TYPE: TEX | TRANSFER TYPE: NON-TEX |
|---|---|---|---|---|
| Family Freedom / Keep and Switch Reimbursement | 5 a.m. - 7 p.m. PT (Mon-Sat) 6 a.m. - 5 p.m. PT (Sun) | Phone: 1-888-390-6867 VDN: 65577 Online: https://login.mypaymentvault.com/ | Warm | Warm |
| Spanish | 5 a.m. - 7 p.m. PT (Mon-Sat) 6 a.m. - 5 p.m. PT (Sun) | Phone: 1-888-390-6867 VDN: 65577 | Cold | Cold |
| BreakFree (English and Spanish) | 5 a.m. - 5 p.m. PT (Mon-Sat) 6 a.m. - 5 p.m. PT (Sun) | Phone: 1-866-760-8364 You will automatically be routed to a Rebate Care Expert. | Cold | Cold |