International Roaming

Use this page to confirm a customer's roaming eligibility, explain what's included by plan tier, and walk through account verification in Atlas or Samson.

When customers travel internationally in one of the 215+ included countries and destinations, they receive unlimited data, unlimited messaging, and low flat-rate calling if they have an eligible plan.

What's included

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Travel South Asia

Premium experience

 

Previously called Max / Ultimate

  • Up to 5GB (or 15GB for Experience Beyond and Next plans) of high-speed data in over 215 countries and destinations including phone and Mobile Hotspot data
  • Up to 256kbps speeds after 5GB is used.
  • Included with:
    • Business Unlimited Ultimate
    • Experience More
    • Experience Beyond
    • Better Value
    • Go5G Next 
    • Go5G Plus
    • SuperMobile
    • Magenta MAX
    • Magenta Plus
    • MaxUp
    • PlusUp
    • ONE Plus
    • Select other plans
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Couple talking

Basic experience

 

Previously called Magenta / Advanced

  • Up to 5GB of high-speed data in 11 European countries, including phone and Mobile Hotspot data:
    • Austria
    • Croatia
    • Czech Republic
    • Germany
    • Greece
    • Hungary
    • North Macedonia
    • Montenegro
    • Poland
    • Romania
    • Slovakia
  • Up to 256kbps speeds after 5GB is used and in all other countries
  • Included with:
    • Business Unlimited Advanced
    • Business Unlimited Select
    • CoreMobile
    • Go5G
    • Magenta
    • ONE
    • ProMobile
    • Simple Choice
    • Select other plans
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Travel South Asia

Calling and messaging rates

  • Low flat-rate calling:
    • Consumers: $0.25 per minute
    • Business and government: $0.20 per minute
  • Rates apply to incoming and outgoing calls to and from any of the 215 included countries, including the U.S.
  • Unlimited messaging — incoming and outgoing text and picture messages to and from any of the 215 included countries, including the U.S.
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Always refer to a specifc plan page to confirm the International Roaming benefit is included with customers' rate plans.

Other countries

Rates for talk, text, and data are different when traveling outside the 215 included countries.

Data usage

  • Customers can dial #WEB# to check usage of the 5GB high-speed data bucket when traveling internationally
  • #WEB# dialed outside the 215 countries, customer receives the standard message showing domestic usage only

Countries and destinations

Included countries

  • 215+ countries  destinations are included with the International Roaming plan benefit.
  • The U.S. Virgin Islands (St. Croix, St. Thomas, St. John) and Puerto Rico are part of domestic coverage. Roaming rates do not apply.
  • Visit https://www.t-mobile.com/coverage/roaming to view included countries and their associated rates.

 

Canada and Mexico

  • Canada and Mexico are covered if customers have the Canada and Mexico included  feature or a North America plan. Roaming rates do not apply.
  • Customers with the Canada and Mexico included feature or a North America plan who call internationally from Mexico or Canada are charged international long-distance rates (discounted international rates if they have Stateside International).

 

Cruise ships

 

International roaming tool
  1. Check the spelling of the country customers entered if they experience issues using this tool online.
  2. Ensure they use a country name instead of city names. 
  3. Advise them to clear their browser cache and cookies if needed and then refresh the page.

Account support

Review customers' accounts to confirm they have the international roaming benefit, and review the International Roaming Guide for billing details if needed.

  1. Select Plans and services from the magenta navigation bar.
  2. Select account level or specific subscriber information in the carousel from the Account line summary.
  3. Look for the Intl Access provisioning services to confirm that the plan offers included international roaming.

  1. Access the Agreement tab.
  2. Locate the Intl Access provisioning services to confirm the plan includes international roaming.
  3. Review the account for the two mandatory SOCs that are required:
    • Intl Access Data (INTDATA)
    • Intl Access Provisioning/Roaming (INTPROV)
  4. Understand that when customers travel internationally, the account is also updated with up to three optional services to rate usage correctly:
    • Intl Access Voice and Text:
      • INTVOICE for consumer
      • INTVOICEB for business
    • Intl Access Long Distance Toll (INTLDTL)
    • Intl Access WiFi Toll (INTWIFI)

Extreme Roaming Reduction

  • The international roaming benefit is not meant for extended use and customers are subject to Extreme Roaming Reduction.
  • Active duty military should have the ADM indicator added to their account to avoid ERR treatment.
  • Visit Extreme Roamer Reduction (ERR) support for more information.