Canada and Mexico included

Use this page for details on Canada and Mexico included.

What's Included

Canada and Mexico included (Mobile Without Borders) provides the following: 

Calling & Texting

Unlimited calling and texting between the US, Mexico, and Canada. Mobile and landline numbers included

High-Speed Data

  • High speed data: 
    • For many T-Mobile plans: Up to 5GB high-speed data allotment (or max of your high-speed data bucket if less than 5GB). Unless specifically called out otherwise on a plan's page, this is the default Canada & Mexico included data experience. 
    • For Experience Beyond / Go5G Next plans: Up to 30GB of high-speed data.
    • For Go5G plans: Up to 10GB of high-speed data. 
    • For Experience More / Go5G Plus plans: Up to 15GB of high-speed data. 
  • Includes both device data and mobile hotspot data usage.
  • If GB (or max high-speed data allotment) is exceeded, impacted lines reduce to speeds 128kbps or 256kbps (for Plus/MAX plan types).

Additional Details

  • If you're on an unlimited high-speed plan, we'll send you an alert at 80% and 100% of your high-speed data limit while traveling in Canada and Mexico. You can also check overall data usage by dialing the short code #WEB# on your device.
  • Domestic data roaming limits apply while using devices inside the U.S.

Who's Eligible

Eligible

Always refer to the individual plan page to confirm if it includes Canada and Mexico. Here's the general guidelines for what plans include the service: 

  • Consumer and Business/Government accounts.
  • Available to US and Puerto Rico (SJP) customers.
  • Many plans INCLUDE this feature built-in (ie, no action is needed). Review a plan's page to see if it includes Canada and Mexico included. Below are examples of plans that include Canada and Mexico: 
    • Experience Beyond and Experience More plans
    • SuperMobile, ProMobile, CoreMobile plans
    • Go5G, Go5G Plus, and Go5G Next plans
    • Magenta or ONE plans
    • Business Unlimited, Government Unlimited
    • Simple Choice North America (postpaid, prepaid, NCC) / New Simple Choice (postpaid, prepaid, NCC after 2015)
    • Mobile Internet/data-only plans with this feature built-in
  • Optional to add to other plans, such as: 
    • Simple Choice No Credit Check plans
    • Older plans prior to 2015 with International Roaming
    • Plans like Legacy Simple Choice Classic, Select Choice, 4 for $100

Not Eligible

  • T-Mobile Essentials, Unlimited Talk & Text Only, Simple Starter, or @Home plans
  • Mobile Internet or data-only plans that do NOT have this built-in as part of the plan
  • Puerto Rico plans without included International Roaming

Cost & SOC Details

Canada and Mexico included (Mobile Without Borders) is automatically included in many T-Mobile plans. See Who's Eligible for details.

Automatically included version (built-in with most T-Mobile plans)

SOC: No SOC needed - automatically built-in with the plan ($0)

No Credit Check plan version

SOC: NCCNATDRM ($10)

Subscriber level (not built-in)

SOC: INATDRM ($10)

Promos & Discounts

Always refer to current offers and discounts or review a specific offer to see if there's any conflicts between promos and this plan or feature. 

Set Expectations

  • Due to Music Freedom partner licensing and availability, some services are unavailable for use while in Mexico and Canada. 
  • Mobile Hotspot:
    • Mobile Hotspot usage in Canada or Mexico doesn't impact Mobile Hotspot usage in the US.
    • Mobile Hotspot usage deducts from the high-speed GB bucket while in Canada or Mexico.
    • Mobile Hotspot usage in Canada or Mexico also counts towards Fair Usage limits.
  • Service isn't intended for extended or permanent use in Mexico or Canada. Extended use may result in being flagged as Extreme Roamer Reduction (ERR) support.
  • International calling experience: 
    • If customers have this feature plus Stateside International, they get Stateside International rates when calling internationally from Mexico or Canada.
    • Customers with this feature or a North America plan who call internationally from Mexico or Canada are charged international long-distance rates (discounted international rates if they have Stateside International).

For customers with legacy plans (non-North America)

Adding this feature and Stateside International will not provide discounted international calling rates if roaming in Mexico/Canada and calling other countries.

  • Standard international calling rates will apply.
  • To get discounted international calling rates while roaming in Canada and Mexico, you must change to a Simple Choice North America or ONE plan.
  • If a customer had any promotional discounts from a previous plan, their promo may not carry over with migration to ONE Plan. Before migrating to a new plan, check the customer's current promo discounts and discuss impacts and options.

Resources

Usage details

  • If GBs (or max high-speed data allotment) is exceeded, impacted lines reduce to speeds 128kbps or 256kbps for Plus/MAX versions.
  • The GBs of high speed data is shared between Canada and Mexico.
  • The high-speed GB data resets each billing period.
  • If the customer is on an unlimited high-speed plan, T-Mobile automatically sends an alert at 80 percent and 100 percent of usage while traveling in Canada and Mexico.
    • There is not an option to manually set up usage alerts.
    • Customers can check overall data usage by dialing the short code #WEB#.
  • International data pass impacts: International passes do not override the Canada and Mexico included data bucket, but rather jump ahead in priority. 

Usage impacts for limited high-speed data bucket plans

  • If you are on a Simple Choice legacy plan or another plan with Canada and Mexico included but does not have unlimited high-speed data, then high-speed data used throughout the US, Canada and Mexico is deducted from your monthly high-speed data allowance.
  • If you are on a legacy plan with a high-speed data maximum (i.e. 4 GB, 6 GB, 10 GB), your data allowance is shared across US, Mexico, and Canada, but you only have up to plan GB allotment high-speed data in Mexico and Canada combined.

Customers who reside in a bordering city to Canada or Mexico and picks up those networks

  • You will be alerted via text when you are roaming on Canadian or Mexican networks. If you don’t want to use these networks, we recommend turning off roaming in your phone settings unless or until you travel there. This will limit your phone to US network coverage.
  • Options if customer runs out of high-speed data
  • You can buy an International data pass for extra high speed data. However, the customer should wait until they get to their GB allotment because pass data is used before plan data.