Hulu ON US for Internet

Use this page to advise customers about available Hulu ON US (with ads) for Internet. 

As announced in August 2025, Disney plans to integrate Hulu into Disney+. There are no changes with Hulu through T-Mobile, and customers can continue to redeem and access Hulu as usual. Customers will be notified in the future if any updates occur. 

Hulu ON US

  • Stream full seasons of exclusive series, plus current episodes, Hulu Originals, hit movies, and more.
  • One Hulu subscription per eligible plan (maximum of two per account).
  • Hulu accounts must have a unique email address in order for the benefit to be redeemed.
  • Customers who choose to upgrade their Hulu subscription will no longer be complimentary on their plan and they will be responsible for fees for the upgraded subscription.

Redemption process

The Resend SMS option currently goes to the High-Speed Internet line instead of customers' phones. Customers should use the self-service steps below as a workaround.

 

Due to a system issue, customers with Voice and Internet must use the My T-Mobile self-service option.

  1. Login to My T-Mobile as the Primary Account Holder (PAH).
  2. Select Account and then select Manage Add Ons.
  3. Select the option Select a different line.
  4. Select the HSI MSISDN.
  5. Select Continue.
  6. Select Check Activation Status.
  7. Select the HSI MSISDN from the drop down.
  8. Scroll down to the Paramount / Hulu feature that is already on the account.
  9. Select the "right" directional arrow next to the Paramount / Hulu promotion.
  10. Agree to the service terms, select Start Activation, and complete the registration. 

 

 
  1. Log into T-Life as the Primary Account Holder.
  2. Select the Internet line.
  3. Tap Manage and then tap See plans.
  4. Tap Manage add-ons.
  5. Choose the Internet line (using Select a different line) and then choose Account-level services.
  6. Select Hulu ON US for INT to display a pop up and then select Continue.
  7. Review the order and select Agree & submit to be routed to the Start Activation page. 
  8. Select Third-Party service terms and then select Start Activation. 
  9. Follow the link and complete registration on Hulu's site:
    1. Enter email address and select Continue.
    2. Enter password and select log in.
    3. Fill out additional information and select Save & Continue.
  10. Start watching Hulu. 

 

Customer Care process

Use the details on these tabs to add a Hulu option to customers' accounts. 

 
  1. Determine if customers currently have Hulu.
    • If they have existing Hulu subscriptions billed thorugh a third party or directly from Hulu, customers will need to cancel their account and wait until the end of their billing period to redeem Hulu ON US through T-Mobile.
    • After their existing Hulu subscription becomes inactive, they will see the exact data in their Hulu account, and they will be ready to redeem Hulu ON US through T-Mobile. 
  2. Verify customers have a valid T-Mobile ID.
  3. Confirm customers have Primary Account Holder (PAH) permissions in T-Life.
  4. Determine if customers are enrolled by viewing Atlas > Rate plan and features > Account > Subscription Status.
 
  1. Determine if a Hulu SOC is on the account and skip to the Send Redemption SMS steps if a Hulu SOC is already there.
  2. Add the Hulu SOC if one is not already on the account.
    • Customers on eligible plans can have the feature added effective the same day.
    • Customers who require a plan change must have the feature effective date match the plan change date.
 
  1. Go to the Rate Plans and Features tab in Atlas.
  2. Click Account and locate Hulu under Subscription Status.
  3. Click Send SMS to send a redemption message to the PAH.
    • An SMS is sent only when an account has both voice and Internet. 
    • An email is sent when an account only has Internet. 
  4. Inform customers the link in the SMS/email will provide them prompts to complete the redemption process. 
 
  1. Look for an SMS/email that states "T-Mobile. Almost there! Just one more step to set up your Hulu benefit. Complete your redemption now and start enjoying."
  2. Review the order page and click Agree & Submit to route to the Start Activation page.
  3. Select Third-Party service terms and then select Start Activation. 
  4. Complete registration on Hulu's site:
    1. Enter email address and select Continue.
    2. Enter password and select log in.
    3. Fill out additional information and select Save & Continue.
  5. Start watching Hulu. 

Eligibility

Eligible

All-In Home Internet customers only

Not Eligible

Only available for the specific plan listed above.

Costs and SOC details

The SOC below must be manually added to accounts with an eligible plan. 

Hulu ON US for InternetSOC: HSIHULU ($0 after $11.99 discount credit is automatically applied)

Manage Hulu subscriptions

  • You need to cancel your Hulu for Internet subscription through T-Mobile by calling customer care.
  • If you cancel your T-Mobile account: You will immediately lose your Hulu subscription. T-Mobile will no longer be your Hulu method of payment, and you will need to subscribe to Hulu directly to start a new subscription. 
  • If you cancel your Hulu subscription through T-Mobile: The cancellation can be future-dated or immediate and you will still have access to your service to the end of the billing cycle. (If you cancel your existing 12-month promotion, your subscription will be canceled immediately).

 

 

If you would like to upgrade your Hulu subscription you will need to cancel your Hulu (With Ads ) ON US for Internet subscription through T-Mobile by calling Customer Care and then subscribe directly with Hulu via a credit card.

 

For detailed instructions on how to manage your account, visit the Hulu Help Center .

 

Troubleshooting

The Hulu SOCs should not be removed from accounts and then added back to attempt to resolve issues. This may cause customers to experience additional issues. 

  1. Advise customers to access Hulu.com or the Hulu app.
  2. Instruct them to use the Forgot password process.

 

Hulu validates the Hulu account billed by at subscriber level, so the Hulu account moves to new account with the number.

  • If the accepting account already has a Hulu account, the Hulu SOC should be expired from the number.
  • If the account holder on the original (releaser) account wants to maintain the Hulu account, it can be converted from one number to another.

 

Check the subscription status in Atlas and determine if there is an active All-In Home Internet SOC and Hulu SOC on the account.

 

Subscription is not in Atlas

  1. Confirm customers have an All-In Home Internet eligible plan. If they changes to an eligible plan, this should be identified right way. However, T-Mobile.com mayhave you sign out and sign back in to see the eligible plan. 
  2. Inform customers an SMS/email will be sent in 5-10 minutes.
 
Subscription is active in Atlas
  1. Confirm there is an eligible SOC on the account.
  2. Follow these steps if customers forget the email address they used for Hulu registration:
    1. Open the account in Atlas and navigate to Toolbox.
    2. Select Troubleshooting. 
    3. Select the Hulu Redemption SMS Issues Flow. 
    4. Look for Check Hulu subscription status and scroll down to Subscription Status. 
    5. Locate the field called ID (which is the Subscription ID).
    6. Provide the Subscription ID to customers and advise them to call Hulu to confirm their email address using the Subscription ID.
 
Subscription is cancel / pending status
  • The subscription will be canceled at the end of Hulu billing cycle and customers cannot change options from Hulu or purchase any adds-on.
  • If customers want to reactivate their subscription, add the eligible SOC to the account and have customers follow the SMS instructions to go to the Hulu account management page and reactivate Hulu subscription.
  • If subscription is pending, resend a new registration link to customers or explain how to navigate to T-Mobile subscription redemption page (Atlas > Toolbox > Account Support heading > Messaging). 

 

 

  1. Review the details of this issue:
    • HSI customers are unable to redeem their Hulu subscriptions in T-Life and are redirected to an incorrect screen when they try to redeem. 
    • When they select Manage Hulu under their Home Internet line to redeem their subscription, they app redirects them to the Manage Add-ons page for a differnt line on the account. 
  2. Confirm customers' T-Mobile ID is not linked to both a voice line and the Internet line using the T-Mobile ID Management tool in Atlas to verify. The same email should not be registered as a T-Mobile ID for multiple lines.
  3. Ensure customers have the latest version of T-Life and test again. If the issue continues, submit a trouble ticket under the Category Hulu or Paramount, Complaint: Redemption Issues.

 

Redemption SMS / Email sent to PAH
  • An SMS is sent to the PAH for accounts with both Voice and Internet.
  • An email is sent to the PAH for accounts with Internet only. 
    • Verify customers have a valid email address.
    • Otherwise, the notification is sent to via SMS to their gateway. 
Account check
  1. Confirm the subscriber has been active for more than two hours
  2. Verify subscriber has the All-In Home Internet SOC and Hulu SOC on the line.
  3. Determine if customers have the Hulu redemption SMS. 
    • Attempt to resend the Hulu redemption SMS if needed (Atlas > Toolbox > Account Support heading > Messaging) 
    • Have customer attempt to redeem via SMS. If successful, you are done no need to continue.
  4. Verify there are no messaging blocking features on the line:
  5. Tech Care only: HLR Profile: 
    • Review Network Features to confirm Receive Short Messages and Send Short Messages are both turned on.
    • Skip to the last resort below to file a ticket.

 

Last resort

Tech Care: If customers receive duplicate Hulu redemption SMSs / emails or they do not receive the redemption SMS / email, file a Trouble Ticket using Category: Hulu – Redemption SMS Issues.

 

Follow the steps below if customers encounter either of these error messages.

 

Oops. Something went wrong with the validation. Let T-Mobile Care check your account status. Call T-Mobile Care at 1 (888) 211-4727

  1. Confirm the All-In Home Internet SOC was not removed from the line the customer is trying to register.
  2. Confirm the customers' T-Mobile account is in good standing (such as not deliquent, suspended, or has payment arrangements). 

 

We could not complete your request right now. Please try again later. Still have questions? Get help.

  1. Inform customers this is an error from Hulu. 
  2. Instruct them to open the link in the SMS again in an hour.
  3. Have them contact Hulu if they still have a problem after the second attempt.