Wireless Emergency Alerts (WEA) support

• When emergency alerts are received the device transmits a unique tone, vibrates with a unique cadence and displays the alert without user interaction.
• There are four types of messages:
  • Presidential Alerts
  • Imminent Threats to Life and Property Alerts
  • AMBER Alerts
  • Public Safety Messages
• Additionally, state and/or local government agencies may send test alerts to mirror actual alert conditions. The alert originators are expected to include conspicuous language that make it clear that these messages are only tests and do not reflect actual emergencies. State and Local Test Alerts are disabled by default on all WEA-capable devices.
• Note that different devices may handle WEA alerts differently based on that device’s capability.
• To disable these notifications, direct the customer to consult their owners’ manual. For many products sold by T-Mobile, support can also be found by searching for the device at https://www.t-mobile.com/support/phones-tablets-devices. 
• Presidential alerts are enabled by default and cannot be turned off.
• T-Mobile only supports the delivery of the emergency alert from the local, state, or national public safety agency dispatching the message to all capable devices. T-Mobile does not have any more details.
• T-Mobile cannot generate emergency alerts. This can only be done by local, state, and national public safety agencies. Contact the local public safety department for any follow-up or escalation.
• Presidential alerts will continue to alert until it has been acknowledged on the device.
• See t-mobile.com/wea for additional questions and device compatibility.

The following are instructions for checking if additional WEA test alerts are active on Android devices and process to Disable them. If the additional alerts are available on the device, the device will display any test alerts targeted in the geographical area the device is located. The additional alerts are only available if a code is entered on the keypad of the device, cannot be done remotely. (IOS SW does not support the additional Alerts on customer SW releases).

Wireless Emergency Alert device settings

• WEA alerts that can be controlled (Enabled/Disabled) by the user:
  • Extreme
  • Severe
  • Amber
  • Public Safety message
  • State and Local Test
• WEA alerts that cannot be controlled by the user without using a string code:
  • RMT (Required Monthly Test) every third Wednesday of each month: FEMA mandate
  • Exercise: FCC-approved channel for testing
  • Operator: FCC-approved channel for testing

For troubleshooting support use Wireless Emergency Alerts Fix flow in Atlas or your troubleshooting dashboard.

To report an emergency, advise the customer to call 911.

WEA messages are emergency messages sent by authorized government agencies through participating wireless providers. WEA messages can be issued in response, for example, to extreme weather and other threatening emergencies in your area, and AMBER alerts.

We understand, and we're all about transparency. As part of the WARN Act, Congress allowed carriers the capability of blocking all WEA messages except those issued by the President. For more information, check out: https://www.fcc.gov/consumers/guides/wireless-emergency-alerts-wea.

Reps can use Atlas Messenger to send this information to customers by either SMS or email. Search FCC Presidential Alert

WEA messages are broadcasted from a cell tower, and your device can’t send any information about the WEA message back to T-Mobile or the government. WEA also can’t be used to track your location.

WEA messages will be issued by authorized government agencies and distributed through the networks of participating wireless providers. T-Mobile does not determine the content of WEA messages.

Whether you will receive a test alert depends on how the alert originator chooses to send the test message and how your handset is configured. If the alert originator sends the test using the State & Local Testing functionality, you will not receive the message unless you have opted into State & Local Testing in your device settings (by default, users are opted out of State & Local Testing). Alert originators could, on the other hand, send the test message as a normal WEA message, and you will receive the test message if your device is configured to receive WEA alerts. For any test message you do receive, your handset will initiate a special tone and vibration, both repeated twice; or, if your phone is on silent, you'll only receive a visual message. The on-screen message should clearly indicate that the message is a test and no action is needed.

Nope, there's no charge.

Check out www.T-Mobile.com/WEA for more information

Since WEA is based on global standards, some international visitors will be able to receive WEA messages. Others will not, depending on the capabilities of their handset.

The alert itself is only broadcast from U.S. based cell towers, so if you're traveling abroad you likely won't get the message.