Account activity: Self-Service

Use this page for details on how to view account activity, alerts, and account history in T-Life and T-Mobile.com. 

Account alerts & activity

You can see alert cards on the home page of T-Life or T-Mobile.com, such as the following:

  • Address changes
  • EasyPay payments
  • EIP payments
  • Family allowance limits reached
  • Internet (Gateway alerts)
  • New paperless bills
  • Order updates (available in T-Life)
  • Payment arrangements
  • Payment due dates
  • Payment history
  • Phone security
  • Plan changes
  • Scheduled payments
  • Service changes

T-Life app
  1. Log in to the T-Life app.
  2. Select the Home tab.
  3. Scroll down to Alerts.
  4. Select the Alert card and complete the steps when prompted. 
  5. To close alerts, select the X in the corner. 

 

T-Mobile.com

  1. Log in to T-Mobile.com.
  2. Click the Notifications drop down.
  3. View your alerts.

  1. Log in to the T-Life app.
  2. Select the Account Tab.
  3. Scroll down to Billing and Payments section and select Account Activity.
  4. Filter the options by selecting the four lines at the top right corner of the screen.
    • Devices: Continue with the line selected or select All lines to see activity for all lines on the account.
    • Categories:
      • Billing
      • Payment
      • Services
      • Account
      • Documents
      • Device
    • Time periods:
      • Last 30 days
      • Current year
      • Previous year
      • Two years ago
      • Three years ago
      • Four years ago
      • Five years ago

Account history

  • Most users can access documents from the previous 12 months.
  • Out of scope: Individual/Association, Special Dealer/Contractor, Prepaid, Business (16+ lines)
  • When customers complete transactions in-store, we send a T-Mobile.com link to the e-mail the customer provides.
  • Customers are notified by text or mail if there are issues sending a transaction record.

T-Life app

Account history in the app provides history for viewing past bills only.

  1. Log in to the T-Life app.
  2. Select the Account tab.
  3. Select View Bill.
  4. Select History. Up to 18 months of bill history is available.

T-Mobile.com

  1. Log in to T-Mobile.com.
  2. Click your name at the top right.
  3. Click View account activity.
  4. View listed transactions or tap Filters, then select the line, category, and date range. 
    • Only documents are available for 12 months
    • Other account history types are available for the last 12 months or the last 12 events
  5. If needed, click Download PDF, then open and print the PDF.

  1. Log in to T-Life.
  2. Select the Account tab.
  3. In the Billing and Payments section, choose Account Activity.
  4. If needed, select the Filter option with four lines, then set Categories to Documents

  1. Make sure that the request is for one of the following:   
    • AutoPay Agreement
    • Device Recovery Program Agreement
    • EIP Agreement
    • EIP Confirmation
    • ESIG Terms & Conditions
    • Indoor Coverage Selection Agreement
    • Line Suspension Statement
    • Personal Guarantor Agreement
    • Plan Change Agreement
    • Receipts
    • Receipt with Upgrade Agreement
    • Service Agreement
  2. Offer the option to go to their nearest T-Mobile store. We can print documents from T-Mobile retail locations using TESA.

Care/RSL steps
  1. Before starting, confirm the customer's email has been on file for 30 days.
  2. Ensure the requested document is present in Doc Retrieval.
  3. Collect this information:
    • Account & mobile number
    • Email address
    • First/last name
    • Street address
    • Document needed
    • Transaction date (if available).
  4. Provide the above information to your Associate Manager so they can complete the following steps:

 

Associate Manager & above steps

  1. Before starting, confirm customer's email has been on file for 30 days.
  2. In Atlas click the Tools tile in the left-hand bar select Doc retrieval.
  3. From TESA search page, enter search details, then Search (use Advanced search to narrow results).
  4. Select the document that the customer wants, then View/Print.
  5. Hover over the document, then click Save.
  6. Change file name to "Document Request" and make sure that the "Save as type" is set to Adobe PDF Files > Save.
  7. Open a new email using the secure email box for your group, then attach the PDF(s).
  8. Include "Document Request" in the subject line.
  9. Remove any auto-signatures containing phone numbers, addresses, or email addresses.
  10. In the body of the email, paste: "Please do not reply to this message. This email box is not monitored for customer inquiries. Thank you."
  11. Send the email to the requested email address.